Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t be happier with my new slipcover. They fit perfectly. My sectional has been transformed. While it did take longer than expected to received my slip covers, the communication was great letting me know where my order was in the queue.”

Comfort Works 5 star review on 2nd November 2020

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Posted 4 years ago

“Original IKEA cover for our 2001 sofa (now discontinued) was truly battered. The replacement from CW is of much higher quality and thickness. Great fabric colour. No need to throw away the sofa! We are very happy with the purchase and highly recommend!”

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Posted 4 years ago

“We love our new slip cover for the Ikea Karlstad chair. The blue is so vibrant and the chair feels amazing. It has made our living room feel more luxe. Thank you for the wonderful advice and service Comfort Works!”

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Posted 4 years ago

“Fantastic. I really worries that the cover wouldn't fit my discontinued Ikea chair properly but it fits like a glove! It actually fits better than the original Ikea cover. I will certainly recommend your company to my friends and family. Thanks!”

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Posted 4 years ago

“I just put my new covers on my more than 15 years old IKEA Kramfors leather sofa - and it looks fresh and fabulous again! Competitors didn’t offer covers for this model - Comfort Works was the only company I could find. I am so happy that I‘ll now hopefully get a few more years out of this still decent sofa. The covers fit perfectly, the seams are exact and the zippers sturdy. Putting them on took seriously only ten minutes and no tools were needed. When I had questions before ordering, customer service was quick and super helpful. Overall, it was a fab experience and I will recommend the company!”

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Posted 4 years ago

“The slipcover is absolutely perfect - thank you very much! From the quick mailing of the samples to the final product, everything was exactly as promised. I love the new look of my sofa. The quality of the craftsmanship and fit are fantastic. I will definitely order another slipcover in the future.”

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Posted 4 years ago

“無印良品のソファベッド用カバーを購入しました。キノデニムの色に一目ぼれし注文したのですが、大正解でした。生地のサイズがクッションとぴったり合っていて、シルエットが非常に美しいので、大変気に入っております。イメージチェンジしたいときに、またほかの色を注文したいと思います！”

Comfort Works 5 star review on 1st November 2020

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Posted 4 years ago

“I found your company on website and customer service helped me replace my IKEA sofa bed cover which IKEA doesn’t make anymore. The cover arrived on time and fit exactly as described. I already passed your information to my neighbors.”

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Posted 4 years ago

“I ordered a cover for our Ikea sofa and I'm super pleased with it! I love the color and the fabric is so soft and comfy.”

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Posted 4 years ago

“Extremely pleased with the sofa covers - perfect fit and good quality. However had big problems with Fedex; failed to deliver on the delivery date given to me (or the next day) - I transferred the delivery to a local collection point but Fedex failed to provide a bar code or collection number until I chased them. On collection the package had been opened but nothing taken. Fedex are now asking me for an additional £21.46 to cover import tax and processing fee which I was not expecting.”

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Posted 4 years ago

Hey Roger! We love that the covers made it to your safety. So sorry about the bad experience with FedEx - I will be sure to pass this to our logistics manager as feedback. Always has been a hit and miss with courier companies, unfortunately. :( Anyhoo! We can reimburse that import fee for you, simply send us an email (info@comfortworks.com.au) with the receipt and we will get right to it. Stay safe and enjoy the covers! x Ning from Comfort Works

Posted 4 years ago

“La couleur ne correspond pas tout à fait à ce que j'ai choisi.”

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Posted 4 years ago

“Very nice, high quality cover and easy to put on.”

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Posted 4 years ago

Hey Camilla! Thanks for your feedback and glad you like the covers -- I don't think the 30£ was a fine of any sort, as per our website there are import duties applicable but not payable upfront, as we aren't the ones who determine this value. On our side, what we are able to do however is that once you've paid the bill - just send a photo of the receipt over and we'll be able to reimburse it for you as part of our service :) Hope that helps!

Posted 4 years ago

“The covers fit perfectly and look great”

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Posted 4 years ago

“Straightforward and friendly :)”

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Posted 4 years ago

“Great quality covers for my old IKEA Allerum sofa. Sturdy zippers. The fit is nice and tight. Will be ordering again.”

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Posted 4 years ago

“Cover is great, just a little loose”

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Posted 4 years ago

Hey there! We are kinda bummed that the covers are not the perfect fit. We do have a 30-day Perfect Fit promise - let's see what we can do to help your covers achieve that look. Send us an email with a photo of the loose covers to info@comfortworks.com.au. Speak soon! x Ning from Comfort Works.

Posted 4 years ago

“無印のソファベンチに使用しましたが、純正カバーより装着もしやすく、質も良いです。自分の好きな生地、カラーパターンの組み合わせができて満足しています。また利用したいです。ありがとうございました。”

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Posted 4 years ago

“Delighted with my cover. It has given my old Ikea sofa chair a new lease of life.”

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Posted 4 years ago

“The new covers fit beautifully. The fabric is great and looks elegant. The shipping process and tracking was a bit confusing. The delivery times kept being pushed back. The times given are not reliable. But now the covers are here we are happy with the them. I would highly recommend Comfort Works.”

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Posted 4 years ago

“The sofa material is high quality! The fit is perfect. Our 10 yr old IKEA sofa looks brand new. This cover is nicer than the last 2 IKEA covers. Highly recommend Comfort Works”

Comfort Works 5 star review on 29th October 2020

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews