Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our new cover!! There was nothing wrong with our sofa - in fact it was perfect (comfort, etc.), but it looked a big ragged and low value. But now - it’s amazing!!”

Comfort Works 5 star review on 1st September 2020

Helpful Report

Posted 5 years ago

“Perfect fit on the arms of my sofa and the quality of the fit and the fabric is excellent.”

Helpful Report

Posted 5 years ago

“I received my IKEA Hovas cover yesterday and I have to say that I am impressed with how well made the cover is. I chose the “madison coal” from the “pure cottons”. The fabric is thick, looks very strong and it’s really soft. I was expecting it to be a little darker gray. I highly recommend comfort-works especially for discontinued sofas like mine. My 10 year old sofa deserved a make over!”

Helpful Report

Posted 5 years ago

“The armrest covers arrived a little earlier than I expected, which was a pleasant surprise. The fit and appearance are superb as is the feel of the fabric in matching our Potter Barn Sofas. I highly recommend this company and its products. Than you for a great product delivered quickly. This will save us time in not having to remove the entire sofa slip covers due to the armrests getting discolored due to sweat or oils from people's arms and hands.”

Helpful Report

Posted 5 years ago

“Die Bezüge passen perfekt und wurden sehr genau und schön angefertigt. Ich wurde auch die ganze Bearbeitungszeit lang sehr zufrieden stellend informiert und betreut. Vielen, vielen Dank!”

Helpful Report

Posted 5 years ago

“Ich habe drei Sofabezüge aus Baumwollstoff für Ikeasofas (Kramfors) aus Leder bestellt. Von Beginn an, über Stoffproben, der endgültigen Bestellung bis zur Auslieferung wurde ich rundumbetreut. Nicht zu aufdringlich, sondern genau richtig. Die Bezüge selber sind sehr gut verarbeitet, riechen nicht, fühlen sich gut an und sehen hochwertig aus. Sie sind ein klitzekleines bisschen zu weit, das stört überhaupt nicht, liegt sicher an der Individualität der einzelnen Sofas und vielleicht wird es nach dem ersten Waschen dann perfekt passen.”

Helpful Report

Posted 5 years ago

Lieben Dank für die tolle Bewertung, das freut uns sehr zu hören! Ja, beim Waschen können die Bezüge in der Regel noch um 2-3% eingehen, meist sitzen sie dann noch etwas straffer. Liebe Grüße und noch ganz viel Freude mit deinem "neuen" Sofa!

Posted 5 years ago

“These slip covers made our IKEA couches look so much chicer!! We are absolutely obsessed with the new look - more than worth the wait / price!!”

Helpful Report

Posted 5 years ago

“Great customer service throughout with emails sent to provide updates on production and shipping, also very prompt response to my query. Sofa cover was very well packed and easy to install; helped by the labels inside each cover detailing what they are for - a great touch. I ordered the 'performance velvet storm', lovely and soft and somehow made my sofa more comfy 😊”

Comfort Works 5 star review on 31st August 2020

Helpful Report

Posted 5 years ago

“I was very happy with my couch order. It was custom and the measurements were a bit daunting, but they caught a couple of mistakes I made and it worked out well. The gold is my "before" and the gray is "after." Much prettier! I will say the Madison Ash gray was darker than the sample but not by much. The only draw back was that the process for a custom order took well over two months.”

Helpful Report

Posted 5 years ago

“I am thrilled with my new couch and armchair covers. I have an Ektorp 3 seater couch and matching chairs and I wanted to give them a new lease of life but the choice of covers that IKEA offered were limited. The choice of covers that Comfort Works offers is so wide and the multitude of textures too. I had my own personal sales assistant from the moment I asked for samples to the day I was delivered, always on hand to help and to advise and to follow up on my order. I have never experienced such great service and I order a lot on the net. The covers arrived perfectly on time (very nicely packaged and protected in a material drawbag material) and I was more than satisfied with the quality of the materials I had ordered. Slipping them onto the couch and chairs was so easy as the fitting of the covers is just perfect. I am completely satisifed and I have recommended Comfort Works to all my friends.”

Helpful Report

Posted 5 years ago

“親切で丁寧な対応。確実な仕事ぶりに感服しました。ソファカバーもぴったりでした。いつか色違いのソファカバーもお願いしたいと思います。very very good job!”

Helpful Report

Posted 5 years ago

“Excellent fit on PB SOFA. Just like promised! Very happy Very satisfied”

Helpful Report

Posted 5 years ago

“Comfort Works sought out a discontinued line in order to make my footstool cover match previous sofa covers that they'd made up for me. Very grateful for the over and above service”

Helpful Report

Posted 5 years ago

“Paint chair slipcover is excellent! A very tailored look that completely refreshed my chair. The fit is perfect and it was easy to put on. Only suggestion is for better mail packaging. Package was precious to open without cutting the slipcover.”

Comfort Works 5 star review on 30th August 2020

Helpful Report

Posted 5 years ago

“The covers are well made and fit well, my disappointment is the fabric. I picked the clawproof velvet as I have 2 young cats. However, it doesn’t look like velvet at all. It reminds me of an easy care fabric that nursing home furnishings would be upholstered in. I keep looking at my newly covered sofa thinking ‘well it will do’, but that wasn’t really the outcome l was looking for.”

Comfort Works 2 star review on 30th August 2020

Helpful Report

Posted 5 years ago

Hi Claire, thanks for your feedback and for bringing this to our attention. We do understand that the general public perception for velvet is a fabric with a nap and most importantly the best way to mitigate this would be to always get fabric samples first to get a good feel and look of the fabrics in person :) Nevertheless, glad that the slipcovers fit well!

Posted 5 years ago

“I was so disappointed. The slipcover did not fit the chair. The part for the seat cushion was perfect. I could not get it to fit over the wings at all. I really tried. I mailed it back to you. Any ideas?”

Helpful Report

Posted 5 years ago

Sorry to hear that - could you kindly send photos of the covers not fitting over your sofa? Slipcover products should also not be sent back to us without a verified confirmation from one of us, as our return address is not the same as per our sales office. Hope you get back to us soon at info@comfortworks.com.au !

Posted 5 years ago

“Beautifully made slipcovers - I love my 'new' sofa - it's gorgeous. Easy and simple delivery and good customer service. Highly recommended.”

Helpful Report

Posted 5 years ago

“Everything fit perfectly and looks great!”

Helpful Report

Posted 5 years ago

“Comfort Works' staff made sure everything was on time and fit perfectly.”

Helpful Report

Posted 5 years ago

“Die Bezüge passen perfekt und sind sehr genau und schön angefertigt. Vielen Dank!”

Helpful Report

Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews