Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for my wonderful cover to my sofa. It feels like new. Also, the customer service is excellent. This is truly a company that is living up to its promise of caring for the customers. I am so happy with the product, the service and the speedy delivery.”

Helpful Report

Posted 6 years ago

Hi Helen, thank you so much for taking the time to write us a review. We're happy to hear that you love your covers, and I will also forward your compliments to our lovely colleagues in customer service!

Posted 6 years ago

“I can't say enough good things about Comfort Works! Their customer service was excellent with frequent communication regarding our custom slipcover. The slip cover fits perfectly and we can't be more thrilled. A quality product for reasonable price.”

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Posted 6 years ago

“Qualitative Stoffe, die schön sind und gut anzubringen sind”

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Posted 6 years ago

Hi Jochen, vielen Dank dass du dir die Zeit genommen hast, eine Bewertung zu schreiben! Wir freuen uns dass dir die Qualität unserer Bezüge gefällt.

Posted 6 years ago

“I received the order a few days ago and the cover looks beautiful. I am very happy with the way Comfort Works team has helped me figure out the type of IKEA sofa we have and kept in touch after placing the order. They have been super helpful and nice. Thank you very much! I could only recommend them to anyone in a need of a new IKEA sofa cover.”

Comfort Works 5 star review on 17th July 2019

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Posted 6 years ago

“I've had my slipcover for about a month now and I'm very happy with it, for all the reasons that have already been stated here -- quality crafting, meticulous attention to detail, excellent customer service. My Crate and Barrel Petrie chair slipcover took a bit longer than expected because the design team needed clarification about the measurements, but the extra time was so worth it, because this cover fits beautifully. Worth every penny!”

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Posted 6 years ago

“They are perfectionist, which could be nice if both parties are on the same page. However, for consumers who work like to get slipcovers for their couch / bed / whatever, who doesn't have great access to take the meticulously precise measurements they make you to take, then I would not recommend it. I was chatting with Omar to get a slipcover for my sectional, I repeated over and over to him that I do not require a form fitting cover, but rather, a cover that covers my sectional. I provided make and model, and generic measurements to him, and he would not take it. It's not the best experience if you have furniture in storage, and would like to make purchase prior to moving your stuff.”

Helpful Report

Posted 6 years ago

Hey there, thanks for your feedback and by the sounds of it - you're right, both party's expectations could have been set better. For now, our speciality is in making form-fitting slipcovers which does require detailed measurements than the general overall ones provided by the website. It is actually quite incorrect to believe that these measurements are sufficient in making a slipcover - be it super loose or super snug. On our side, we should have recommended you to go with ready-made, universal (stretchy) slipcovers from other companies as that sounds like what you're after. You will need to know the width, depth and overall height and generally these are also more economic in terms of cost. We're truly sorry that we didn't communicate better in terms of a solution, but I hope the above gives you a better idea of where to go. Should you have any further questions feel free to message me directly at chuck [at] comfortworks.com.au Best wishes, Chuck

Posted 6 years ago

“Efficient service, sofa cover was delivered quickly and fitted perfectly. Love the fact that the packaging is totally environmentally friendly (no plastic used). Would not hesitate to recommend Comfort Works.”

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Posted 6 years ago

“OMG I LOVE my Comfort Works slip covers. It looks like a brand new room. SO in lOVE with it. Great quality and it shipped out quickly. Thanks so much! Kristin Hardy”

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Posted 6 years ago

Hi Kristin! Thank you for taking a few minutes of your time to tell us about it! We appreciate it, and we are so glad you like your covers!

Posted 6 years ago

“The covers I had purchased definitely met all my expectations. I am so pleased with the look of my new Sofa. I definitely will order again. The packaging my cover came in was even beautiful. Thanks Comfort Works.”

Comfort Works 5 star review on 11th July 2019

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Posted 6 years ago

“I was very happy with the services and the cover I received. Will def use CW again whenever I need new covers.”

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Posted 6 years ago

“New cover arrived very quickly and seems a good quality. Fits really well.”

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Posted 6 years ago

Thank you, Liz! That's so good to hear! Thank you for taking the time to write us a review, we appreciate it.

Posted 6 years ago

“Excellent communication, quality and fit of the cover. I am very satisfied!”

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Posted 6 years ago

“Looks great! I got the Madison Mist fabric and that stuff is sturdy! It's already survived blood, a (very) orange cream soda spill and my cat's scratching. One small downside is that the storage bench and the pullout bed are harder to use because of the extra fabric, but it's worth it.”

Comfort Works 5 star review on 9th July 2019

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Posted 6 years ago

Hi Em! Thank you so much for taking the time to write us a review. We appreciate your kind words and we are so glad you like the covers! Have a good day!

Posted 6 years ago

“Thank you very much, everything was fine and our Sofa Looks brand new!!”

Comfort Works 5 star review on 8th July 2019

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Posted 6 years ago

“Superschnell, Bezug und Farbe passt perfekt Danke”

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Posted 6 years ago

“I've only had my covers for less than a week, but I love them so far. They were easy to put on my Nockeby sofa and the entire process, from ordering swatches, to making the actual purchase, was easy. I had a couple of questions along the way, and the customer service was speedy and helpful.”

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Posted 6 years ago

“Absolutely love my slipcovers from Comfort Works for my Pottery Barn Basic couch. Perfect fit and great turn around time! I highly recommend them!”

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Posted 6 years ago

“I ordered a cover for my armchair and very impressed with the ease of fitting said cover as well as the quality of workmanship. Well done, Comfort Works! I'll be ordering a cover for my Ottoman too.”

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Posted 6 years ago

Hi Juria! Thank you for writing in and telling us about your cover! We're so glad you like it, and definitely pop back in to us when you're ready for your ottoman to get a whole new look as well :).

Posted 6 years ago

“Had a slip cover made for my Pottery Barn Comfort Sectional. I am very very happy with the Comfort Works Slip Cover. The fabric, the color, the fit!!! I just added another 10 plus years of life to my sectional. Highly recommend!!!”

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Posted 6 years ago

Hi Peggy! Thank you so much for taking the time writing us a review. We appreciate your kind words and we are so glad you like the covers! Have a great day!

Posted 6 years ago

“Love these slipcovers (ordered for our Pottery Barn PB Basic Sofa & Love seat). Ordering was very smooth, had constant communication about the order and once arrived (less than 3 wks), I feel they are nicer and better quality than the ones that came on the sofas when I got them from PB originally. Was nervous about ordering from so far away, but that was unfounded! Thank you!!”

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Posted 6 years ago

Thank you, Chris! We really do try our best to be the 'neighborhood slipcover specialists' you could need when it comes to getting a new look for your couches, from anywhere in the world. Thank you for your support! It means a lot.

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,702 reviews