Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Malgré du retard dans la livraison avec toujours des réponses rapides de la part du service client de Comfort Works, je suis ravie de mes nouvelles housses, le tissu est magnifique MADISON Teal et Rose et le résultat magnifique.”

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Posted 5 years ago

“I am happy with my order however, I do think replacement bed compartment slipcovers should be available to the customer.”

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Posted 5 years ago

“Produit de qualité conforme à nos attentes.”

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Posted 5 years ago

“So happy with the product and service. I would highly recommend.”

Comfort Works 5 star review on 12th September 2020

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Posted 5 years ago

“とても良い買い物をしましたありがとうございました”

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Posted 5 years ago

“Hello Comfot Works , I am really happy of my order . In fact I have a new couch . The quality of fabric is great . All the best MR BENOIT”

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Posted 5 years ago

“The cushion cover turned out beautifully. It fits great and looks wonderful. It is well made with sturdy material. I look forward to many years of use. Thank you!”

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Posted 5 years ago

“Great covers which make my sofa bed and chair match. I wanted washable covers for ease of use with my dog. Haven’t washed them yet but fabric lovely and they are well made. They arrived on time, clean and folded in a lovely bag and I will be ordering more covers for other chairs. The photos shown are straight out the box before giving them a little steam to take out creases from packing.”

Comfort Works 5 star review on 11th September 2020

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Posted 5 years ago

“Just finished putting the new slip covers on the sofa. They look great. The size was perfect. They make the sofa look brand new. I'm already thinking about my next purchase.”

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Posted 5 years ago

“Measurements were off on a lot of the pieces being on the larger size being 8-15cm off from the original ikea cover.”

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Posted 5 years ago

Hey there! Sorry to hear about these fit issues - could you kindly send over 3 wide photos (front, side back of sofa) with the slipcovers over your sofa so we can visually get onto the same page as to what may have happened? From there we'll work out the best ways to resolve these issues, either via a repair credit or replacement covers. Hope to hear from you soon!

Posted 5 years ago

“We ordered the blue velvet Kivik sofa and chaise lounge. They took about 8 weeks to arrive, but boy, are they worth the wait! Very high quality material, soft, and everything fit perfectly. Worth every penny. Love our "new" sofa!”

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Posted 5 years ago

“Relation client impeccable, produit de qualité, conforme à la commande. En revanche dans le processus d'achat, il y a des ambiguïtés: tout est fait pour présenter l'entreprise comme française, au pire européenne et au final il s'agit d'une entreprise chinoise. Cela ne me dérange pas mais la sincérité serait un plus.”

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Posted 5 years ago

“Le personnel est aimable et a assuré un suivi personnalisé de ma demande (housses sur mesure). Je suis très satisfait du résultat, mon canapé est comme neuf.”

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Posted 5 years ago

“The slip covers fit perfectly and are made from very nice and durable material.”

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Posted 5 years ago

“Comfort Works were excellent to deal with, prompt communication and delivery on time. The fabric is really soft and comfortable, much nicer than the original ikea ones. Slipcovers fit really well too. If there had have been more/nicer colours in the velvet we would have gone with that, but the texture of the cotton ones is lovely. Just a note of caution, we received a FedEx invoice for £30 customs after they arrive which we hadn’t factored into our pricing. All in all we are very pleased with the product.”

Comfort Works 5 star review on 9th September 2020

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Posted 5 years ago

Hey Mary, glad that you loved the covers - we enjoyed making them for you just as much. :) We do reimburse custom fees up to 60GBP! Just email in with your receipt and we will be oh so happy to process it back to you. Ning from Comfort Works.

Posted 5 years ago

“とても素敵な色でした。サイズはやや大きめで、とてもクッションを入れやすかったのですが、その分、座っている間に少しずれてしまう感じがします。”

Comfort Works 4 star review on 9th September 2020

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Posted 5 years ago

“Excellent service and quality! The cover fits perfect and looks amazing!”

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Posted 5 years ago

“Love my new Comfort Works slip cover! Replaced ill-fitting PB cover on my PB sofa. Like that I could adjust measurements so that my knife edge back cushions are firmer.”

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Posted 5 years ago

“I love my new cover from Comfort Works! It has completely revitalised my lounge room and I'm excited to, down the track, get a different colour just 'cos! The quality is great and they were easy to put on.”

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Posted 5 years ago

“I had such a pleasant exchange with Naomi and the team to select fabric samples and land on a good fit. Excellent timely communication, despite our significant time differences. We struggled a bit with reinstalling the couch together, since the fabric kept sliding out of place where we had marked and cut hole. The straps didn’t really keep it in place as the video showed. But oh well! We got it done after almost three hours. And ultimately we’re really happy with the look, the texture and color. The stained old hot pink couch is now a thing of the past!”

Comfort Works 5 star review on 7th September 2020

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews