Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely delighted with the new covers. Exceptional quality. Beautifully made. Easy to put on. Now looking at another set!”

Helpful Report

Posted 8 years ago

“The covers fit perfectly and made the sofa look like new. Prompt delivery and kept us up to date every step of the order. We'd recommend them.”

Helpful Report

Posted 8 years ago

“Perfectly fitting!! And super service and delivery in time!”

Helpful Report

Posted 8 years ago

“Delivery on my order was much quicker then expected and the quality of my couch cover seems very good. Very pleased and would highly recommend them”

Helpful Report

Posted 8 years ago

“Great product. Detailed information about the order anf the shipping. Fast delivery.”

Helpful Report

Posted 8 years ago

“I was lucky I found CW online while searching for a custom-made cover for our pair of couches at home. I wanted to give a surprise to my wife (brave me!) and decided the color and the type of the cover... I order it online and immediately after they came to me for a detailed questionnaire about their needs. I explained CW that I was in a hurry because I wanted it to have it before my wife will return home a few weeks later...and they made it happen...and actually, I have to say that my choice is giving our home a new look and the work of CW is incredibly perfect...it seems we have new sofas. Thanks for the effort and congrats for the great work and dedication.”

Helpful Report

Posted 8 years ago

“Great product. Slipcovers fit perfectly. Fantastic customer service. Timely and responsive. Would highly recommend.”

Helpful Report

Posted 8 years ago

“Love my slipcover! Great quality, and arrived fast. Thanks so much!”

Helpful Report

Posted 8 years ago

“Providing samples before hand was so helpful for us. What we thought we wanted was not what we ultimately bought. The delivery was very quick, the way the covers were labeled made placing them on the couch super simple, and the color and quality are gorgeous. Makes us look forward to replacing our other couch covers sometime in the future!”

Helpful Report

Posted 8 years ago

“It was NOT clear when I ordered that I would have to disassemble and reassemble the entire couch to put the covers on. They're well crafted but still . . . I wouldn't have take. This on and paid what I did had I known.”

Helpful Report

Posted 8 years ago

Sorry to hear that Sarah! We do try to make it as clear as possible on our website with the "Friheten Snug Fit covers" as IKEA doesn't originally sell these covers to begin with. Nonetheless we'll do what we can to make it clearer - should you require any assistance on guidance on how to assemble or disassemble your sofa do let us know! :) Or if you need anything else from us at all, just drop us a note. Cheers!

Posted 8 years ago

“The covers were everything we had hoped for and more! Stunning - highly recommend!”

Helpful Report

Posted 8 years ago

“Made in Hong Kong, material quite poor”

Helpful Report

Posted 8 years ago

“Ordered arm protectors for 2 sofas. They arrived promptly. I was kept informed at every stage and they are fantastic. I am very pleased. Thank you.”

Helpful Report

Posted 8 years ago

“Fit is very good, construction is well done, fabric is nice and soft.”

Helpful Report

Posted 8 years ago

“The covers I ordered were perfectly sized, excellently constructed and overall, I was really satisfied. The expedition and delivery was seamless and efficient.”

Helpful Report

Posted 8 years ago

“They look great and came quickly. Very happy with the order.”

Helpful Report

Posted 8 years ago

“I couldn't be more pleased with either the process or product. Ordering was simple and straightforward. The slipcover is made beautifully and fits my 12yr old Nikkala sofa to a T. I am looking forward to upgrading in the future and already have my next slipcover picked out. I enthusiastically recommend Comfort Works to any and all!”

Helpful Report

Posted 8 years ago

“Good communication, fast delivery, the cover is as we expected and easy to splip on.”

Helpful Report

Posted 8 years ago

“I love the cover, just Perfect.”

Helpful Report

Posted 8 years ago

“1st class service. Was kept up-to-date via email. Covers arrived in 2 weeks. Perfect fit and colour spot on. Worth the money. Very satisfied.”

Helpful Report

Posted 8 years ago

Comfort Works is rated 4.8 based on 4,702 reviews