Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,158 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading reviews online at various websites, on January 11, 2021 I ordered the HP22 stove and installed the stove on January 23rd. I was initially thrilled at how well the stove heated my home but now am very disappointed with the reliability. Around April 7, 2021 the rocker switch went out (confirm with order number C9562). On May 9, 2021 the ignition switch stopped working (confirm with order number C10046). Fortunately I am smart enough to replace the components on my own otherwise I would have been out the cost of a service technician as well as the parts. A new stove should not require me paying for and replacing two components in under four months of use. Am I to expect to replace parts all next winter as well? What happens when I am at work all day and the stove stops working? These are concerns I should not have with a brand new stove. I live in the cold northeast where temperatures are below freezing for several days so it's a pretty big deal if my stove is not reliable like one would expect of a new stove. I'd really like to return my stove and pay more for reliability.”

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Posted 4 years ago

“Received the product in two days. The sales person was very helpful.”

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Posted 4 years ago

“Service person was beyond helpful.”

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Posted 4 years ago

“Very fast shipping from phone call to my door in 2 days.”

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Posted 4 years ago

“Timely delivery, easy set up, runs well with the occasional glitch (nothing crazy)”

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Posted 4 years ago

“The parts department’s was very good”

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Posted 4 years ago

“Great Product & Customer Service . ( Service Techs Especially )”

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“Flawless support!”

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Posted 4 years ago

“Very helpful, service and shipping 👍”

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Posted 4 years ago

“I just purchased the Comfortbilt pellet insert we were not able to fire it up as no one has pellets! I have seen nothing but good reviews., The stove looks great and customer service and technical have been great! So I am going to give it a 5 star ratinmg.”

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Posted 4 years ago

“Excellent products. Second to none customer service.”

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Posted 4 years ago

“Very happy with customer service and the product that was sent to me people there were very nice and were able to answer all my questions. Very happy and pleased with comfortbilt”

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Posted 4 years ago

“good stove, and great customer service.”

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Posted 4 years ago

“Won't answer emails with problems with their problems of the stoves.”

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Posted 4 years ago

“I had a great rep. that really helped me get my pellet stove back working! Thanks so much”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“We’ve had questions before and after install and the Comfort Built team is available by phone and so very helpful! Beautiful stove and quality parts. Thank you!”

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Posted 4 years ago

“This business is top notch. Because I own my own business I set the bar high, especially when it comes to customer service. They have always been so helpful and polite and go above and beyond to make things right. This business was a pleasure to do business with.”

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Posted 4 years ago

“Great support from the sales team as well as tech support if and when needed. Can't wait for cold weather. Whoops, did I just say that? Thanks to all involved in the purchase of our HP22 pellet stove!”

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Posted 4 years ago

Comfortbilt.net is rated 4.5 based on 2,158 reviews