Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,982 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,982 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very knowledgeable of the products they sell or the install aspect of the pellet stove or the install of the vent pipe you sell. I ordered a bronze hp61 and received a black hp61. Shipping took forever but was free. Very disappointed in my experience with everything. The only thing I hope for now is that this pellet stove is well built and will last for years. We will see.”

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Posted 4 years ago

“Quiet and puts out lots of heat. Removable ash pan makes weekly cleaning easy. Very happy.”

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Posted 4 years ago

“In all the interactions I've had with Comfortbilt, I have had nothing but exemplary experiences with everyone. Tech support is very knowledgeable and proactive in solving the problem I had. The customer service people are also a pleasure to work with and knowledgeable. Yours is one of the best companies I have ever dealt with and I would recommend you and your products to all my family and friends.”

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Posted 4 years ago

“Components were readily available and promptly shipped.”

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Posted 4 years ago

“The comfortbuilt heater has been wonderful in my home keeps the house very warm I have had to purchase a few parts an they were very good about getting me the parts An giving me trouble shooting to solve a problem I am very happy with comfort built Richard burrell”

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Posted 4 years ago

“Very nice stove works great. Had issues with the auger squeeling and customer service was excellent .”

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Posted 4 years ago

“Website informative and easy to use.”

Comfortbilt.net 5 star review on 4th January 2021

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Posted 4 years ago

“Very customer friendly. They stand behind their product 100%. Tech support always there to assist. Great company! Highly recommend.”

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Posted 4 years ago

“Stove very nice service was outstanding happy with my choice”

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Posted 4 years ago

“Good price and excellent customer service.”

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Posted 4 years ago

“Most reviews that I have read are based on the condition of the product when first received. The Comfortbilt fireplace insert stove that I received had a couple of problems, one being the fire would intermittently go out after being lit. I contacted customer support and the technician quickly determined that some settings on the front panel were not correct for my type of stove. He then proceeded to determine the SOF switch that monitors the fire was faulty. A backup switch was already in place so I just connected the backup and the insert has been working flawlessly ever since. A new replacement switch has been received and inserted as a backup. So the product had a problem when received, but this happens from time to time, it does not make the product poorly designed. What is more important the customer service was excellent, he even offered to take a call on the weekend at home, and the technician diagnosed the problems and I am a very satisfied customer.”

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Posted 4 years ago

“The best service I’ve ever had from a manufacturer of a product of this type. There tech people are exalant at helping with your problems.”

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Posted 4 years ago

“Hands down best stove I've owned. Customer service is second to none. As long as they make stoves I will be a customer for sure.”

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Posted 4 years ago

“The person I talked to was very helpful and got me taken care of. Thank you”

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Posted 4 years ago

“Great customer service , amazing product works as described”

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Posted 4 years ago

“Comfortbilt came thru with are new part didn’t take much time and they fit perfect. I know if we need are part this company can get them al you need to do is order them and they will send them not like a month or two within a few days you can’t bet that. The company will send you a email to tell you they got your order then when they ship it so you know it will be there soon, if you need help you can just email them or call for help for your part, great company to buy parts from, if you need parts give them a chance to help you. Thank you again for are parts stove work great again. Vicky”

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Posted 4 years ago

“Exceeded my expectations so far. Recommend adding a cold air kit for maximum performance.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“A very nice company to do business with. Very helpful & got the part I needed fast.”

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Posted 4 years ago

“I had a wood stove before this and so much easier works great. If I need another definitely would get a comfortbilt quality and service are #1”

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Posted 4 years ago

Comfortbilt.net is rated 4.5 based on 1,982 reviews