Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

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“the web sit is easy to us and fast deliver”

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Posted 2 years ago

“Sent away for the oil to stop the moaning auger. Haven't used it as yet as the temp is below 0 and don't want to shut down the heat. It does seem you have a wonderful pellet stove design BUT sourced the most inexpensive components for it. The support has been wonderful. Good thing I can do the repairs myself. Wayne Holden”

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Posted 2 years ago

“Ordering was easy.”

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Posted 2 years ago

“It's always a win-win when you actually get to talk to a live person. They were prompt and very helpful.”

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Posted 2 years ago

“I have not only 1, but 2 Comfortbilt stoves for my home. The stoves are quality, and Tech Support is top notch. The stoves are built well, and make it easy to clean and maintain. These stoves are the best investment I have made in heating my home.”

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Posted 2 years ago

“I had to change the auger bearing after using ten bags of pellets. The bearing was not turning at all, was the lower bearing, which was very surprising to me, because it doesn’t see the heat that the top bearing gets.”

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Posted 2 years ago

“The agent was very helpful and sent me the part I needed quickly.”

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Posted 2 years ago

“I have owned numerous pellet stoves and comfortbilt is by far the best stove we have ever had. We live in Montana so it gets quite a work out and has work perfectly.”

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Posted 2 years ago

“The part fixed the stove and it’s working fine now. My issue is that I have to replace the vacuum switch after only having the stove for 15 months and I have also had to replace the igniter. Not very dependable.”

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Posted 2 years ago

“Works fine if manually started and shutdown. Waiting for power switch and igniter improvements.”

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Posted 2 years ago

“I replaced my wood stove last year with a Comfortbilt HP22 and have been using since then. While I love the stove I have had a couple problems with the stove. I absolutely love the tech support you get from comforbilt!! When you call they work with you to overcome any issue. I had an issue with a gasket; they sent me a new one and discussed how to replace it. I had an issue with the mother board; sent me a new one and walked me thru how to change it.I had a bearing issue and they sent me new ones; all of these at no cost to me; within warranty. The stove is very easy to work on and inexpensive to repair if needed. The tech support is amazing and the tech videos on line are very helpful. I have a draft issue that we cannot figure out and remains; but I am not sure it negatively impacts the performance of the stove; otherwise I would rate this stove a 5 star. I do like the stove and the tech support which I am not sure you would get elsewhere?”

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Posted 2 years ago

“I bought this stove to assist in offsetting fuel cost. When I first received and installed a was very pleased. I did have two failures one with the power switch and the igniter. That said I contacted comfort built and they not only responded but they sent the parts out immediately. I was very impressed how quickly they were willing to help. I know this is not the most superior product on the market. This company has been wonderful to work with. I am very pleased with the heat this unit puts out. I would suggest not running your stove on eco mode and possibly on manual mode at a lower setting. My house is 1150sqft and I keep in on manual 1. It uses 3/4 of a bag a day and my house maintains 70 degrees at 15 degrees outside. I just had a terrible cold spell come thru of -30 I put the stove on manual 3 and no complaints. I can’t imagine level 5. Thank you comfort built for an affordable product you’re willing to stand behind keep up the great work.”

Comfortbilt.net 5 star review on 4th February 2023

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Posted 2 years ago

“it works great for best efficiency should be cleaned everyday great value for the money”

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Posted 2 years ago

“Great stove and very good customer service.”

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Posted 2 years ago

“The salesperson I talked was very helpful, it arrived pretty fast and it was not damaged. I installed it the next day and everything was fine.”

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Posted 2 years ago

“Always a helpful staff to help you through any problem.”

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Posted 2 years ago

“Have purchased them as a backup should they be needed. Cannot say enough good about our hp22. It's been very reliable and keeping us warm with the minus 15 degrees we're experiencing this morning. We highly recommend this stove.”

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Posted 2 years ago

“Well, it started out great. I got a call and the person acted like he cared. I explained the problem. When my stove is on # 1 it turns it’s self off, for some reason. He told me he would ask his techs to see if there is a way to stop it and told me he would call me back. It’s been 3 weeks and I have not heard back. Kinda sucks. Still trying to figure out why the stove is doing that.”

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Posted 2 years ago

“My chat messages have always been answered by your knowledgeable staff, and at times, have switched to a phone call, as it was easier to communicate regarding the issue, as per the staff member. THANK YOU for always helping me. I'm a widow as of two years in April, so this new stove has been a learning curve, but as a substitute teacher, I'm all ears! Best service, friendly, helpful staff; can't say enough positive things! Thank you Comfortbilt c and always being there for me! Holly La San, Central Oregon”

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Posted 2 years ago

“they still haven’t helped me. first sent used wrong part, next sent defective right part. Then asked for help to verify issue and order a operational panel. They won’t call, just text. In middle of text conversation, they stopped communicating. Have tried reaching back out to them and no help.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews