Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first day wasn’t good I checked the feed and ignited the stove without emptying the burn pot the result was blowing out my front glass door(it was a huge explosion.) I called customer service and spoke to Lucas he immediately sent a new glass, and since it has worked great. I have no complaints but would recommend accenting the instructions on lighting with an empty burn pot. The explosion broke my tv and could have injured any body in front of stove.”

Helpful Report

Posted 2 years ago

“After several weeks of comparing and reviewing stoves, I settled on the comfortbilt hp22, based off the reviews of their customer services and reviews. I did receive the stove damaged, I called customer service immediately and within minutes I had an email verification on replacement parts. I was extremely pleased with the customer service and their timely effort to resolve the issue. This unit was professionally installed and ran like a champ from the first burn off. I checked the control board daily curious of the pellet usage, trying to determine how much it was truly saving me to run this over my furnace. Every day I’d do the conversion and it always averaged 38lbs a day on level one. Level one keeps my house comfortably warm around 70-73 no issues when ambient is around 40. I noticed that I was 18 bags shy of burning through 1.5 tons of pellets. I checked my usage once more to find it was wrong. My stove was burning about 67lbs a day but the control board still showed 38lbs a day. It was off by 900lbs total. At the the time I thought no big deal, just a coincidence that the stove was showing me what seems to be industry standard vs what it really is burning. I called customer service, I was told it should be 40lbs a day and my feed rates needed to be adjusted. A second customer service representative told me 2-3lbs an hour on level one and the feed rates needed adjusted. Received two separate emails with different feed rates attached to each, I am still unsure which rep was correct with their information. After adjustments my stove is at about 55lbs a day. Overall the stove heats my house even on coldest of nights as long as I keep refilling pellets every few hours. - Stove is cleaned regularly - Use green supreme pellets (one that comfortbilt recommends) - OAK installed - Adjusted feed rates All said and done it’s not a bad stove and I’m sure some people can get that bag a day claim. Customer service is top tier but the stove itself I don’t feel the best about. If I could go back and reorder I’d probably go with something different.”

Helpful Report

Posted 2 years ago

“We love our stove, bought it back in 2018. Never had a problem until this year. The heating element went out and when we called them about it, it took a act of god to get any response. Trying to get ahold of anyone was impossible. Spoke with sales and the gentleman there said I don't know I only sell the . We were very disappointed, because back in 2018 they were eager to help us and walked us through step by step.”

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Posted 2 years ago

“I have enjoyed my stove HP61 for almost two winters.it requires a lot of maintenance but it does a good job.I hear you are improving the burn pot. that is a good idea. thanks for reaching out. Johnny PS. I ordered a gasket set but recieved the wrong one.”

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Posted 2 years ago

“Parts shipped fast, easy to install 😄”

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Posted 2 years ago

“Great stove andeven better customer service. Thanks Comfortbuilt.”

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Posted 2 years ago

“Called, got all the help needed, got our part ,shipped ASAP”

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Posted 2 years ago

“Well. I did my research and talked to staff and I was kinda frustrated at my experience. The stoves themselves have so far worked great. However the control panel is clumsy and not user friendly. I had to upgrade the hopper because it would burn out overnight. I struggled to find the right appliance adapter and it smelled like burning tires for like a week because of some residue. Sometimes I can still smell it. Over all, I found the staff friendly and nice. Their product is quality. It was just annoying how many things came up while installing that could have been told to me but were not and that’s a total bummer. There should have been better onboarding to the product. It’s also crazy I can’t get a wifi connection to it and when I wanted to add a thermostat I had to buy their temperature sensor cut the wires and splice it in. Not a huge deal but I’m on the phone with these folks and emailing them and have ordered so much more stuff from them that I think should have been included or addressed before my purchase.”

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Posted 2 years ago

“Very helpful & shipped part fast.”

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Posted 2 years ago

“Best customer service I've ever seen!”

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Posted 2 years ago

“Comfortbuilt has always been able to help me with only one phone call. They always satisfied me needs or request. I have never been disappointed by their customer service.”

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Posted 2 years ago

“I Purchased two pellet stoves and my pellet stove insert has given me nothing but trouble. I had to hire someone to do the warranty repairs. I had to fight with Comfortbilt to get reimbursed for the labor. Glen was friendly and worked with me to get everything resolved but Mr Gordon told me on the phone that I wasn’t getting another penny, or any more free parts.this was very rude and disrespectful and reflected very badly on the company”

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Posted 2 years ago

“Needed the filters for our ash vacuum and they were easy to find, quick to order, and arrived quickly. Your website made it so easy. Thank you,”

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Posted 2 years ago

“Part was delivered fast and in good condition.”

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Posted 2 years ago

“A very fast turn around rate. You order and it's in mail box within days. It's good when on cold days and need heat. Thank you.”

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Posted 2 years ago

“Placed a Comfortbilt Hp22 in our 1900sqf basement easily maintains a comfortable 70° on power level 2 with 32° outside temperature. We love it.”

Comfortbilt.net 5 star review on 4th February 2023

Helpful Report

Posted 2 years ago

“Overall the stove heat very well, however, there are a few problems that make us worry about the product. We are on our fourth burn pot and third igniter and the temperature sensor shows it's one degree warmer that the actual room temp. We are never sure when things will not operate properly.”

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Posted 2 years ago

“This thing is amazing, quality build and a looks good. Puts off enough heat on the lower settings I don’t even need to burn through pellets.”

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Posted 2 years ago

“The customer service was great as always. I called to see how soon the stainless steal burn pots would be in, and the gentleman offered to send me a returned unused pot. He even offered to send me screws for the side panels that I had lost. And my HP 22N unit continues to be outstanding both in performance and in ease of maintenance.”

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Posted 2 years ago

“Got my remote quickly and works perfectly”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews