Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The look of the stove is great. We bought the new stove because it was supposed to be more efficient and it had the thermostat option. After we got it we are told not to use thermostat because is burns the ignitors out quickly. Also it uses more pellets and doesn't put out the heat our old Quadrafire did. Also our burn pot has already cracked. So overall we are not happy with our purchase.”

Helpful Report

Posted 2 years ago

“I purchased an HP61 in late winter of 2022, it has been an awesome source of heat when compared to a heat pump. I love this stove and heat output for a 2700 sq. ft. home but I am beginning to question the life expectancy of some parts. I have used this stove for a total of six months and I have already replaced an igniter and conducted maintenance on the auger all of which was directed by Comforftbilt. I am very pleased with the customer service and technical support provided so far; fast, responsive, and helpful.”

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Posted 2 years ago

“Runs great. The auger has a little issue once every so often. It makes a moaning noise. A little white lithium grease solves that.”

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Posted 2 years ago

“Great company. Fast service”

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Posted 2 years ago

“We are very satisfied with the ComfortBilt HP61 Pellet stove. The computer control is easy to operate and the stove is very easy to clean. When the stove came and was set up, we discovered the blower fan did not work. I called the company and they immediately shipped out a replacement at no cost. It was easy to remove the defective part and install the new one. I am very pleased with how the whole stove is set up as any part is easily accessible and can be easily replaced. I intend to purchase all the spare parts before next season as I can save almost 50% in doing so. They built this stove for Comfort!”

Comfortbilt.net 5 star review on 5th February 2023

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Posted 2 years ago

“Very easy to order, free shipping a huge savings and the military discount was a plus. Love the stove!”

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Posted 2 years ago

“We are very pleased with the service quick, and we were satisfied”

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Posted 2 years ago

“Very nice product and very easy to buy from online.”

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Posted 2 years ago

“they are great people and will help you all the way”

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Posted 2 years ago

“Quick on getting my part sent out.”

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Posted 2 years ago

“Thing is DOPE !!!!!!!! Heats my basement 78degrees 1st floor 70degrees and 2nd floor bedrooms 67degrees………got an electric hot water heater then cancelled my UGI gas bill for good.”

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Posted 2 years ago

“Staff members are always understanding and easy to talk to!”

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Posted 2 years ago

“Your representative Jeremy did a great job. He knew what the problem was right away. Thank you Brian”

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Posted 2 years ago

“You have the best customer service I called with an issue and it was taken care of right away Happy Customer”

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Posted 2 years ago

“Delivered quickly and a simple part swap fully restored operation of the stove. Part works flawlessly and You Tube videos provided guidance to properly configure settings for optimal performance.”

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Posted 2 years ago

“Ignighter and blower fan assembly parts fail every 3-6 months, the cost is $300.00 to replace them. what a scam..on my second set of replacements, and you want my opinion? Don't buy Comfortbuilt- they are built to fail when you really need it to work.”

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Posted 2 years ago

“This is a great pellet stove, easy to use and maintain and customer service has been great with any issues I've had”

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Posted 2 years ago

“After about a year (second season using the stove) I had an issue with the stove stopping running during the heating cycle. The code "Alarm - Contact Lost". I Downloaded the complete service manual from the internet. It is more complete than the owner's manual that came with the stove. The on-line manual explained what the code meant and how to troubleshoot it. It said to check the 4-pin cable connection at bottom of circuit board. I did so, and it fixed the problem. Apparently the connection had come loose. The only comment I would make is that the explanation of how to address the code in the original owners manual would have been helpful. I then ordered the Parts Care Package to have extra parts on standby in case one goes out during the winter. The ordering process is very easy and I received the parts in just a few days.”

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Posted 2 years ago

“Fantastic service !!!!!!”

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Posted 2 years ago

“Needed some WD40 to wash it into the ball bearing. WD40 only lasted 3 or 4 weeks. This powder washed in has lasted 9 weeks so far in my Pellet Stove.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews