Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,977 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 12th February 2024

Anonymous

Anonymous // 01/01/2019

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“The products are great and I am a repeat customer. This time when I ordered, Comfortbilt was moving warehouses and my order’s shipping was greatly delayed. Slow response to communication, both by phone and email, made me worry that I was not going to receive the items I had paid for. It all worked out in the end.”

Helpful Report

Posted 1 year ago

“I have purchased all of the part suggested for the trouble I was having. Stove will not power up even though the have replaced nearly all of the electrical parts. NEVER got it to work. Have a basement full of pellets. Not sure of my next step. Stove works when it works. When it don’t, very frustrating.”

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Posted 1 year ago

“Switch was easy to replace. Technical service wasn't very efficient. Spent almost 2 weeks and numerous phone calls trying different things before they came up with replacing the fire switch.”

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Posted 1 year ago

“Great Customer Support and Fast Shipping”

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Posted 1 year ago

“I ordered a new stainless steel burn pot to replace my cast iron and unfortunately, it was not machined properly causing the piece to not seat properly causing some air leaks with soot building up on the glass. After calling tech support I promptly received a call from a knowledgeable staff member (Jonathan SP?). After I attempted to fix the problem at home unsuccessfully a replacement was shipped out and arrived quickly solving the problem. Thank you tech support!”

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Posted 1 year ago

“It went in smoothly but it would be nice if there was a manual or a online source that show how to access the different programs to make the upgrade even better. 760-484-7759”

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Posted 1 year ago

“I was saddened by he inability to determine my correct part by just theodel # of my vacuum and even more about having to pay the return postage on the wrong part.”

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Posted 1 year ago

“Parts were fine but I’ve left a message for tech support twice to call me back but no response…”

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Posted 1 year ago

“Comfortbilt is very professional at what they do and my pellet stove is great.”

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Posted 1 year ago

“I have 2 new HP22 stoves. I've been very happy with my purchases and replacement parts,I bought gasket kits and bought some fuses for when I need them. I give 5 stars to their service department always available to help and answer questions. I'm glad they got in the stainless pots as the cast iron lasted about 3 mo before cracking.I burn red fir. As soon as my old ones wear out I will try them.”

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Posted 1 year ago

“very helpful and knowledgeable! Thank you!”

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Posted 1 year ago

“I appreciate the prompt and accurate service.”

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Posted 1 year ago

“I love my new stove. It puts my old one to shame. Beautiful to look at and easy to clean.”

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Posted 1 year ago

“Products were available and shipped quickly. Order arrived earlier than projected. All products were as described and proper for intended use..”

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Posted 1 year ago

“What a pleasure to Work with a company that values its customers and tries to help a customer without expecting them to purchase something from that company.”

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Posted 1 year ago

“The new burn pot seems to be a better design than the original Very pleased with assistance from Comfortbuilt.”

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Posted 1 year ago

“Not working on it right now I working out side”

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Posted 1 year ago

“I like your service, but your stove? I have had your stove for over 2 years and had to replace the lower bearing twice.”

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Posted 1 year ago

“Haven't installed it yet but looks like it will work . Hope it lasts longer than the cast iron ones.”

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Posted 1 year ago

“I love our pellet stove! This was the best choice and this thing works so good! I like that it has a thermostat so it kicks on and off nicely without making it hot. Customer service is more than perfect! So helpful and very fast service. Very kind too! I highly recommend this product and company!”

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Posted 1 year ago

Comfortbilt.net is rated 4.5 based on 1,977 reviews