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Comfortbilt.net Reviews

4.5 Rating 1,977 Reviews
87 %
of reviewers recommend Comfortbilt.net
4.5
Based on 1,977 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Comfortbilt.net Reviews
Comfortbilt.net 5 star review on 12th February 2024
Randy Mills
Comfortbilt.net 5 star review on 12th February 2024
Randy Mills
Comfortbilt.net 5 star review on 5th February 2024
Anonymous
Comfortbilt.net 5 star review on 23rd January 2024
John Amer
Comfortbilt.net 4 star review on 15th December 2023
Bob Bratcher
Comfortbilt.net 5 star review on 14th December 2023
JANICE CLARK
Comfortbilt.net 5 star review on 12th October 2023
Jim Morris
17
Anonymous
Anonymous  // 01/01/2019
Expect the best from there support. Top notch all the waway! Thanks for your excellent support.
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Posted 1 year ago
Some of the best customer service you can ask for!
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Posted 1 year ago
Third season using HP61. Stopped working - no power. Online tutorials showed step by step testing. Ordered item power switch and replaced. Thank you Comfortbilt
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Posted 1 year ago
Service was quick.
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Posted 1 year ago
The stove motor not working I called the service department , they sent me out a new motor quickly. Easy to install and now the stove is working grate . The service department was fantastic and great to work with so happy with my stove thanks to the employee . By far the best company to do business with .
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Posted 1 year ago
Everything arrived in a timely manner. I am extremely satisfied with my purchase. It is better than anticipated.
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Posted 1 year ago
I'm not Sue what to do you have changed your burn pot design and you want me to cut back the burn pipe about 1/8th inch not sure how to do that
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Posted 1 year ago
It was easy install and Comfortbilt Customer Service is the best. Fantastic follow up with questions.
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Posted 1 year ago
The best
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Posted 1 year ago
I ordered a main power switch and a burner pot, both came quickly and got my cold ass going!
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Posted 1 year ago
These stoves are overbuilt, however, when a moving part does reach end of life cycle a replacement part is only a phone or chat away. If all the appliances I own or use are supported this well my life would be much easier.
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Posted 1 year ago
It's always pleasant dealing with the people at Comfortbilt. Why 3 stars? I recently purchased a new burn pot for my HP22 pellet stove. This is my 3rd one in 7 years. No complaints. The new burn pot would not fit. I called and spoke with someone in parts who sent me a replacement and a return label to send the first one back. The new one did not fit either. Same as the first. Spoke with someone in technical support who said that the new burn pots were being cast as all one piece instead of having the locating tab on the back welded on and some were sized incorrectly. He (and I) both concluded that the tab should be ground down to facillitate the fit. I have the abilty and equipment to do this. But what if I didn't. You're sending out a $100 part to customers, knowing that they don't fit, and expecting the customer to modify the item aprropriately? Not a very good look. You're the ones who should be doing the modifying, not me. Disappointed in Massachusetts.
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Posted 1 year ago
2nd comfortbilt we installed this year. Arrived quickly, easy install and working great. Needed some help over the phone and got it quickly. No complaints and enjoying both stoves.
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Posted 1 year ago
I used last 20 days no problem I am happy with this purchase
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Posted 1 year ago
prompt delivery of ordered parts. I also needed information from 2020 about my stove for biomass tax deduction and they found what i needed from 3 years ago. execeptional!
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Posted 1 year ago
Great investment , double the capacity of stove hopper so can heat the evenings without needing to refill!
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Posted 1 year ago
Chuck started to help me with a problem putting in a thermostat with text messages Then he gave up have not heard of him sense It's ben a couple of weeks, Glad i Figured it out Thanks for nothing, CHUCK
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Posted 1 year ago
I am very happy with my experience from Comfortbilt. The shipping process was very simple and easy. My stove arrived very quickly and in perfect shape. The packaging that Comfortbilt provides is fantastic. FedEx freight did a wonderful job as well, (I did a "Hold at Dock option, fyi). The stove fired right up and has done so flawlessly to this point.
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Posted 1 year ago
Not everything can be perfect, so when it's not customer service makes up for it with great warranty and fast Shipping.
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Posted 1 year ago
Very professional and knowledgeable staff And fast shipping
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Posted 1 year ago
Comfortbilt.net is rated 4.5 based on 1,977 reviews