CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor size guide on suit I ordered , cost £6 delivery charge , didn't fit so had to pay to return the goods”

Helpful Report

Posted 10 years ago

“Had my order confirmed that items where in stock then received another email after 4 / 5 days that one of the items was not in stock after been told next day delivery so when tried too call customer service line was on hold for 35 minutes with no answer and had too put phone down as couldn't wait any longer this happened on 3 occasions then phoned edinburgh cruise store gave me some info but in turn told me too call number I was on hold the service was not what I expected”

Helpful Report

Posted 10 years ago

“Great value from the initial email I received and took advantage by purchasing several DKNY suits. Nothing was said whilst I put items in my shopping bag telling me items were out of stock. I then received several emails letting me know the status of my order, then on the day of delivery I received an email letting me know that all the items I had ordered were temporarily out of stock. Not sure why I couldn't have been notified when I was putting the items in my shopping bag!”

Helpful Report

Posted 10 years ago

“The wrong product was sent to me.”

Helpful Report

Posted 10 years ago

“website is obviously not updated very often as I ordered 13 items from the sale section and it took 4 days to tell me only 3 of my items were available, for a premium shop charging premium prices their online services are a joke.”

Helpful Report

Posted 10 years ago

“I have tried to contact customer service 3 times already regarding my order and still not heard from them 3 weeks later”

Helpful Report

Posted 10 years ago

“Still got safety tag in so going to send back and that will cost me In post&package”

Helpful Report

Posted 10 years ago

“I purchased an item from cruise and the item arrived marked when I emailed them regarding this with photo evidence that offer me a £15 discount the item was £600 and I would of returned the item for exchange but they didn't have no more in that size. £15 isn't a reasonable discount as if I was to return the item they would of only resold the item and had this from another customer”

Helpful Report

Posted 10 years ago

“Although delivery was quick, cominication was very popor to non existant. A £ 1000 bag was delivered in a grubby plastic bag with no protection or care. Unfortunately I cannot recomend Cruise at all but more likely to suggest avoiding Cruise.”

Helpful Report

Posted 10 years ago

“The packaging was absolutely appalling and as a result the dress I ordered ( not cheap £450) was like a crushed rag when I took it out of the bag . It was so badly creased that I couldn't see if I liked it or not so I returned it as I probably would have had to bring to a dry cleaners to get it pressed . The delivery which I also had to pay for was also s lot slower than stated in your website”

Helpful Report

Posted 10 years ago

“I bought a pair of Jimmy Choo shoes as a wedding gift for my fiancé. When the box arrived it was bashed up and ripped in places. Cruise fashion advised me that they could not send me out a replacement box and all they can do is refund the delivery charge. All in all I feel a little let down by the seservice.”

Helpful Report

Posted 10 years ago

“Bought a £43 jacket with £6 delivery. Then it was too small. Cruise advise u use royal mail recorded delivery. No pre paid address. So it cost £11 to get bigger size. So my £43 jacket actually cost me £60. For such a big company it's poor customer service. The shop is great but would not advise jeering anything online”

Helpful Report

Posted 10 years ago

“P&P too expensive for the amount of time delivery took”

Helpful Report

Posted 10 years ago

“Received shoes that had clearly been worn before and were faulty. Rang up to speak about them and ask if there were any more in stock and was spoken to as though I was an ex boyfriend of the call handler ringing to insult her family. Asked to be put through to someone else and was greeted with 'ello!?' Sent an email regarding the problem I still had and haven't received any reply. After spending a fortune with cruise fashion over recent years I am very disappointed.”

Helpful Report

Posted 10 years ago

“I won't be ordering from here again. I ordered a grey cardigan. The order confirmation said I had ordered black. I rang up and was told they couldn't change the order and I could return it but I would incur a returns charge. This is despite the error being on their end. The attitude of their staff is indifferent and condescending. I've got to give them some credit though, they did deliver the package in two days.”

Helpful Report

Posted 10 years ago

“Security tags left on goods / had to take item to Next to have tag removed / Customer service very poor / nobody answers phone on direct line number / Charge for returning faulty goods or goods that don't fit / Much better experience with On Line competitors who make it easy to resolve customer queries. Suggest that you set a minimum order value to secure free delivery. Good telephone access to Customer Service, to sort any issues, will make a huge difference, especially as many customers don't live near to a Cruise store.”

Helpful Report

Posted 10 years ago

“My package was left at the front door all day and could have been removed by any passers by. I found this unacceptable as the contents were of high value,I hope this helps withs the safety of future deliveries,”

Helpful Report

Posted 10 years ago

“Not happy really as ordered a boss towel set for a present , to be told as the item was out of stock when the item is still on the website”

Helpful Report

Posted 10 years ago

“cannot return the cloth to local shop. Charge the post fee twice .”

Helpful Report

Posted 10 years ago

“I was initially pleased with my purchase, until my wife pointed out to me that the same item was for sale on the Barbour website for £100, reduced from the full price of £119 and not the £215 which Cruise advertised as the full price. I am considering reporting this anomaly to Trading Standards,,,,,any comments?”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews