Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pease do not buy item for delivery in Currys or PC world they do a massive mess at the moment ...I saw a lot of people have the same problems. I bought a TV for my daughter who is in lockdown for 8 weeks to help in her activities. 1 bought the tv and paid for fast delivery 2 They brought me a wrong item 3 I contacted Curry's and they sent a driver to collect on next day. 4 they never brought the right item until today On the chart they treated me with great disregard and said that they will not do anything until they speak to the DPD which have collected the wrong item for days. They don't answer the phone and I've been waiting for hours every day. I asked for refund and they denied it. I have children at home waiting for this TV in stress because they are not giving a damn. Dont add more headaches to your lifes buying in Currys than we have now with the lockdown . many thanks PC world and Currys to your massive contribution to make things worst.”

Helpful Report

Posted 5 years ago

“I would give them a minus score if it was possible. I ordered a TV from them and paid for a next day delivery (CUR2075831118) When I checked the delivery the tracker said DHL had received the order but not the parcel. I phoned and waited THREE AND A HALF HOURS until it was finally answered, and then they bloody transferred me for ANOTHER HOUR AND STILL DID NOT ANSWER. Their live chat suggested speaking to DPD and they could not help any further but they had not even sent the item, so how will DPD help? They just pass the buck but have no interest in solving the problem. I guess I have wasted the cost of TV, delivery and hours of premium rate phone calls so I will report this as a fraudulent transaction. Don’t waste your money use AO or someone reliable I will NEVER use them again”

Helpful Report

Posted 5 years ago

“Ordered an cordless phone 19.04.20 and received an email 22.04.20 confirming it had been dispatched to Royal Mail. Royal Mail never received it so the problem is with Currys, however their phone options only offer an option for queries about large item orders saying if it's a small item you must contact the deliverer. Have been trying the large items phone option over the last week just to speak to anyone. Been on hold for over 5 hours in total and eventually got through today after 1 hr 42 mins to a bloke working from home. Said I had to speak to the small box team and he'd transfer me and my call would be prioritised. After a further hour the line went dead. There is no way to email them and webchat has disappeared from the website. Appalling customer service. Do not order anything from them for the next few months. You will simply have no way of contacting them in the event of any problem. Whether you receive your goods or not.”

Helpful Report

Posted 5 years ago

“I bought a new below cooker on 22/04/2020 it’s got delivered next day electrician fitted it that evening we tried cooking a chicken in the oven after 10 minutes it tripped electric I called an electrician as we needed to Cooke our food after 200 pounds in call outs finally it is the oven in cooker which is at fault not the electrics in the home , I have for days been trying to contact on phone but just keep being cut off !! We need it sorting out as soon as possible I bought from curry’s as you are reputable but this isn’t the experience I’m having now 🥵, please please tell me what I need to do regards Brian Giles , number 07738413697”

Helpful Report

Posted 5 years ago

“Easy to order and pay online, delivery happened as advised so had the goods arrived in good shape this review would have been 5 stars. However goods arrived damaged which was not necessarily Currys fault so my review would have only dropped to 4 stars had I been able to contact them and resolve. But I'm rating Currys after sales service 1 star because I was unable to get them on the phone after waiting well over an hour on 2 occasions or webchat which was never available. At the time of writing the matter remains unresolved. I wish I'd read Currys reviews before ordering and gone elsewhere.”

Helpful Report

Posted 5 years ago

“What went wrong at curry’s ?? Everything Don’t even know where to start All I can say is .. before you order just look at the reviews !! If you Don’t want to be disappointed Then just go elsewhere Curry’s are more hassle than they are worth and guaranteed you will get price match or cheaper deal elsewhere I have given up trying to get my replacement product and my refund Having to spend over 7 hrs already with being cut off half way through conversation and rude approach It’s not worth the bother anymore So much for caring curry’s thanks during these testing times All other companies and Nhs going the extra mile risking their health too to help others but curry’s just don’t care Hope you learn and improve or just don’t bother to open again”

Helpful Report

Posted 5 years ago

“Bought a laptop and paid extra to get a delivery before noon. Immediately after the purchase I get a message from the delivery company saying that start filling the van after 11am. laptop arrived in the afternoon.”

Helpful Report

Posted 5 years ago

“Been waiting 55 minutes, to be told system is down! No manager available. This is after Curry's have taken money from my account without any permission or agreement, for the second year running. Absolutely RUBBISH service”

Helpful Report

Posted 5 years ago

“Absolutely shambolic wait times. Being told that their team know I'm waiting - do they know I've been waiting over an hour? If so, they're missing the point of customer service... Be sure to know Curry's I will not be returning as a customer anytime soon. Also, final bit of feedback, CHANGE THE BLOODY RECORD ON THE PHONE! This would make the unbearable wait times a little less boring.”

Helpful Report

Posted 5 years ago

“Makes no difference however bad the reviews are just read some of them Curry's is totally useless but then read the reviews it's endemic horrendous customer service.”

Helpful Report

Posted 5 years ago

“do not buy from these during this crisis if the goods are faulty or unwanted you cannot get through to them to arrange a return, even when you do they say the dpd website has crashed so that are unable to arrange a collection. totally disreputable practice. the only way to arrange a return is by phone and it took me over an hour then to be told dpd website had crashed. i tried the website booking in a collection and it was fine. what they didn't know is our company use dpd so we were able to use the website without any issue at all. just a ploy to stop you returning products. typical of currys.”

Helpful Report

Posted 5 years ago

“I bought a kettle still in warranty under care plan Treated badly in store and customer service trying to sort it since February but still no progress They haven’t even actioned it or replaced the faulty product Trying to ring is a joke Spent the whole afternoon on phone getting cut off when I as finally get through after 90 mins each time It’s Taken my three overs to cancel a new order and as a key Nhs staff this is valuable time adding more stress than what we need Never order from Currys again Better to pay a little extra for the excellent service you would get from other companies As I write this message I Am still on the phone since 2pm it is now 17.09pm 😡”

Helpful Report

Posted 5 years ago

“Currys online rubbish Yes I understand stores are close so I made order online they took payment Order was excepted wrong by system I tried to change it but it said no then I could not log back in then I spent 1 hour 20 minutes on the phone before hanging up Nice one Currys wrong item rip off total rip off It was a tv so not a cheap item never use again rubbish just rubbish”

Helpful Report

Posted 5 years ago

“If I could give negative stars it'd be -5/5. I have never had such difficulty in trying to cancel an order, and receive a refund of an item from any retailer, ever. I spent over 4 hours over 2 days on their customer service line, contacted their Social media representatives and ultimately had to refuse delivery due to the utter incompetence of Currys PC World. I also was denied access to my online account in this time so could not raise a concern through there either. I have had to contact PayPal to resolve this now as I have no faith Currys will honour the refund on their own. They also had the gall to send me a customer satisfaction survey! Utter disgrace of a company, I will never buy from them again and will advise my family, and friends to follow suit.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Yesterday was on hold for 1 hour 40 minutes am, another 45 mins pm. Today was on hold for 1 hour 30 minutes and finally got through and was hung up on straight away. Livid.”

Helpful Report

Posted 5 years ago

“EXPLODED TOASTER Come on Currys! Everyone else is doing their best during this time, except you don't seem to care. People pay for and rely on these products to work 100%. When they don't, you are responsible- please claim responsibility and help people with fault products. GET SOME MORALS. I have emailed and called several times. Email resulted in: Return it to a store, but stores aren't open- sorry.”

Helpful Report

Posted 5 years ago

“Absolutely awful, booked a freezer repair, checks where done but no report was filled in to deliver a new freezer as the old one is damaged. Called three times now and all I hear is, ‘the report hasn’t been filled, we will call the engineer and call you back’. Absolutely unbelievable, at least give me time scales.”

Helpful Report

Posted 5 years ago

“I received my delivery of a freezer on 17th April, and the delivery man was early and did not phone to let me know so I could not give him instructions as to where to leave it. He dumped it at the front door and luckily we saw him and he was asked if he could bring it round to the back door but he said he had already put his trolley back in the van and he left. We opened the item and it was damaged but because my old freezer was not usable I had to use it because I could not get hold of curry's to complain. I have sent 6 emails but no reply and have held on the phone twice for over an hour with no luck. I know there is a virus but Currys were bad for service long before this happened. My last hope is to actually write a letter but I fear no one will open that. I would never buy from them again even if I am desperate. Just to answer the question below that says How quick did the company reply to your queries NEVER NEVER but there is no tick box for that”

Helpful Report

Posted 5 years ago

“Absolutely appalled, I wish now I had read some of the reviews before ordering. At a time like this you would think a company would only take extra for a service they CAN and will provide!!! Being left in the lurch not knowing when it will be delivered. Being left on hold and getting cut off. Not acceptable”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,477 reviews