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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“I would give currys zero stars. I brought a Fitbit versa 2 and they send me a Fitbit charge. I sent several emails about it all of which have gone unanswered. Today I called them, waiting over one hour and still no one picked up. I know that services are limited atm but I have not come across such poor service. I will never shop at currys again.”
Helpful Report
Posted 5 years ago
Hilary
Unverified Reviewer
“Didn't receive goods. Emails not answered (4 of them over a period of 5 weeks!). Phone not answered. Totally ridiculous.”
Helpful Report
Posted 5 years ago
Megan Norris
Unverified Reviewer
“Treated ourselves to a new tumble dryer, not a cheap one, over £300. Arrived with two massive dents on one side. Was going to accept compensation of 10% off as thought it was only cosmetic. Only to realise that dents are so in caved it hits the drum when on. Serious hazard which heats up the metal. Really dangerous. Now the tumble dryer is apparently out of stock and been on phone now for over 2 hours, keep getting cut off as soon as answering. Fuming! Never buy from currys again!!!!!”
Helpful Report
Posted 5 years ago
Hannah
Unverified Reviewer
“Shocking experience and the worst customer service I’ve ever had. Ordered a fridge cooker and a dryer wrong fridge came Have been trying to get in contact with someone and no answer been on hold for over 2 hours finally got through for them to hang up on me have written emails that have not been responded to This place needs to be shut down asap!! Shocking”
Helpful Report
Posted 5 years ago
Brett Thomson-Hunter
Unverified Reviewer
“Worst service ever!!! I ordered a Logik Lenovo laptop adapter on 15/04/2020 and was delivered on 21/04/2020 and when I tested it on my computer on the same day, it found to be faulty and since then, I sent several emails to Currys PC World asking for either a replacement or a refund, I heard nothing from them. I finally got through to them on the phone and when I tried to explain my problem, the man did know what I was talking about and he just hung up on me. On 02/05/2020, I phoned Currys PC World and waited over an hour for someone to answer my call but nobody answered so I decided to hang up. Currys PC World you have lost my business and I will never buy anything from you ever again!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Do not buy from Currys! Ordered online Thursday, fridge freezer, told in stock, took my money, told it will be delivered Sunday. Had acknowledgement to that effect. Did not arrive! Waited two hours on tel, when finally answered, I got no apology for taking my money under false pretences, I could not have an alternative and told my only option was a refund after 7 to 10 days. Then he hung up on me not even giving me the option anymore! Terrible customer experience. Wont buy from Currys again”
Helpful Report
Posted 5 years ago
Brett
Unverified Reviewer
“Worst service ever!!! I ordered a Logik Lenovo laptop adapter from Currys PC World on 15/04/2020 and after it was delivered on 21/04/2020, I plugged it into my laptop and discovered it wasn't charging. I sent out several emails to the company asking for either a replacement or a refund, but nobody has replied to any of my emails. When I finally got through to them on the phone, I tried to explain my problem but the man wasn't paying attention to what I was telling him and on 02/05/2020, I phoned Currys PC World and waited for over an hour for someone to pick up the phone and nobody answered and I'm stuck with a charger that cannot even do its job. Currys PC World you have lost my business and I will never buy anything from you ever again!!! Brett Thomson-Hunter”
Helpful Report
Posted 5 years ago
Brett Thomson-Hunter
Unverified Reviewer
“Worst service ever!!! I ordered a Logik Lenovo laptop adapter from Currys PC World on 15/04/2020 and after it was delivered on 21/04/2020, I plugged it into my laptop and it was found to be faulty and since then, I sent several emails to them asking for either a replacement or a refund, but no-one replied to them at all. I finally got through to them on the phone and clearly tried to explained my problem, but the man on the phone didn't even pay attention to what I was saying and on 02/05/2020, I phoned Currys PC World again, but I waited over an hour to get through to someone, but nobody answered the phone and I'm stuck with a charger that cannot even do its job. Currys PC World, you have lost my business and I will never buy anything from you ever again!!! Brett Thomson-Hunter”
Helpful Report
Posted 5 years ago
Lyony Watts
Unverified Reviewer
“People NEVER buy from currys! The worst customer service I have ever experienced. On hold for hours and hours only to be transferred to someone and put back on hold for hours to then be cut off! My TV was sent for repairs but they were unable to fix the issue so said they would email me a voucher to the same value so that I can purchase another tv online. That was a week ago and I still have not received the voucher! Currys you have stolen my TV! I want a refund”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very similar experience to a lot of these reviews I am reading. Wrong item sent to me, after hours of trying to speak to someone, finally got through and arranged collection and told that getting my actual item to me can not be done quickly. 8 days now after spending almost 2k I am still waiting. Zero help or understanding apart from 'well this is how the system works'. Yes we are in the middle of a pandemic, but they are taking peoples money quick enough, with no customer service. It sounds like this is a typical experience on a normal day, having read some older reviews. Shocking user experience.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“The world really needs to avoid curry’s, worst pandemic customer service experienced and I’m a very patient person.lied to in the first place by sales team, conned into ordering a second time rejected item. I have spent a combined total of 11 hours on hold this week, coming off hold being transferred to other departments and other appalling tricks and lies. Curry’s refund order:CUR2075366011”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Shocking Customer Service. I wish I had gone to John Lewis. Ordered a pair of Skull candy Crushed headphones in January. These were meant to come with a free 6 months Spotify subscription. I emailed them several times for them to send me the free subscription and they eventually did in March. The code did not work so I emailed them again. Still nothing and it is now May. I have emailed them 5 times and they haven't even bothered replying. Shocking customer service.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I bought and sound bar tv 2 months ago ,I collected my TV and I am still waiting for the sound bar. Ridiculous service. It is impossible to chat with them on the phone and by email I only received 4 automatic replies. Well done guys, I don't know how you manage to mess up my order again. This is not the first time.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Donald Robinson I have e- mailed my complaint four times and after three they asked to resubmit it has the had lost the details. I was promised a reply within 24hours . Still waiting six days later. The product was good but the refund of the installation charge was the problem and I am happy it was not on the product. I will never purchase anything else if this is the way they treat their customers”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Pease do not buy item for delivery in Currys or PC world they do a massive mess at the moment ...I saw a lot of people have the same problems. I bought a TV for my daughter who is in lockdown for 8 weeks to help in her activities.  1 bought the tv and paid for fast delivery  2 They brought me a wrong item  3 I contacted Curry's and they sent a driver to collect on next day.  4 they never brought the right item until today  On the chart they treated me with great disregard and said that they will not do anything until they speak to the DPD which have collected the wrong item for days. They don't answer the phone and I've been waiting for hours every day. I asked for refund and they denied it.  I have children at home waiting for this TV in stress because they are not giving a damn. Dont add more headaches to your lifes buying in Currys than we have now with the lockdown . many thanks PC world and Currys to your massive contribution to make things worst.”
Helpful Report
Posted 5 years ago
Kevin Carpenter
Unverified Reviewer
“I would give them a minus score if it was possible. I ordered a TV from them and paid for a next day delivery (CUR2075831118) When I checked the delivery the tracker said DHL had received the order but not the parcel. I phoned and waited THREE AND A HALF HOURS until it was finally answered, and then they bloody transferred me for ANOTHER HOUR AND STILL DID NOT ANSWER. Their live chat suggested speaking to DPD and they could not help any further but they had not even sent the item, so how will DPD help? They just pass the buck but have no interest in solving the problem. I guess I have wasted the cost of TV, delivery and hours of premium rate phone calls so I will report this as a fraudulent transaction. Don’t waste your money use AO or someone reliable I will NEVER use them again”
Helpful Report
Posted 5 years ago
Paul Furey
Unverified Reviewer
“Ordered an cordless phone 19.04.20 and received an email 22.04.20 confirming it had been dispatched to Royal Mail. Royal Mail never received it so the problem is with Currys, however their phone options only offer an option for queries about large item orders saying if it's a small item you must contact the deliverer. Have been trying the large items phone option over the last week just to speak to anyone. Been on hold for over 5 hours in total and eventually got through today after 1 hr 42 mins to a bloke working from home. Said I had to speak to the small box team and he'd transfer me and my call would be prioritised. After a further hour the line went dead. There is no way to email them and webchat has disappeared from the website. Appalling customer service. Do not order anything from them for the next few months. You will simply have no way of contacting them in the event of any problem. Whether you receive your goods or not.”
Helpful Report
Posted 5 years ago
Brian Giles
Unverified Reviewer
“I bought a new below cooker on 22/04/2020 it’s got delivered next day electrician fitted it that evening we tried cooking a chicken in the oven after 10 minutes it tripped electric I called an electrician as we needed to Cooke our food after 200 pounds in call outs finally it is the oven in cooker which is at fault not the electrics in the home , I have for days been trying to contact on phone but just keep being cut off !! We need it sorting out as soon as possible I bought from curry’s as you are reputable but this isn’t the experience I’m having now 🥵, please please tell me what I need to do regards Brian Giles , number 07738413697”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Easy to order and pay online, delivery happened as advised so had the goods arrived in good shape this review would have been 5 stars. However goods arrived damaged which was not necessarily Currys fault so my review would have only dropped to 4 stars had I been able to contact them and resolve. But I'm rating Currys after sales service 1 star because I was unable to get them on the phone after waiting well over an hour on 2 occasions or webchat which was never available. At the time of writing the matter remains unresolved. I wish I'd read Currys reviews before ordering and gone elsewhere.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“What went wrong at curry’s ?? Everything Don’t even know where to start All I can say is .. before you order just look at the reviews !! If you Don’t want to be disappointed Then just go elsewhere Curry’s are more hassle than they are worth and guaranteed you will get price match or cheaper deal elsewhere I have given up trying to get my replacement product and my refund Having to spend over 7 hrs already with being cut off half way through conversation and rude approach It’s not worth the bother anymore So much for caring curry’s thanks during these testing times All other companies and Nhs going the extra mile risking their health too to help others but curry’s just don’t care Hope you learn and improve or just don’t bother to open again”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,493 reviews
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