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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

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Anonymous
Unverified Reviewer
“Bought a laptop and paid extra to get a delivery before noon. Immediately after the purchase I get a message from the delivery company saying that start filling the van after 11am. laptop arrived in the afternoon.”
Helpful Report
Posted 5 years ago
Disgusted Customer
Unverified Reviewer
“Been waiting 55 minutes, to be told system is down! No manager available. This is after Curry's have taken money from my account without any permission or agreement, for the second year running. Absolutely RUBBISH service”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Absolutely shambolic wait times. Being told that their team know I'm waiting - do they know I've been waiting over an hour? If so, they're missing the point of customer service... Be sure to know Curry's I will not be returning as a customer anytime soon. Also, final bit of feedback, CHANGE THE BLOODY RECORD ON THE PHONE! This would make the unbearable wait times a little less boring.”
Helpful Report
Posted 5 years ago
David Southwell
Unverified Reviewer
“Makes no difference however bad the reviews are just read some of them Curry's is totally useless but then read the reviews it's endemic horrendous customer service.”
Helpful Report
Posted 5 years ago
Sa Sa
Unverified Reviewer
“do not buy from these during this crisis if the goods are faulty or unwanted you cannot get through to them to arrange a return, even when you do they say the dpd website has crashed so that are unable to arrange a collection. totally disreputable practice. the only way to arrange a return is by phone and it took me over an hour then to be told dpd website had crashed. i tried the website booking in a collection and it was fine. what they didn't know is our company use dpd so we were able to use the website without any issue at all. just a ploy to stop you returning products. typical of currys.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I bought a kettle still in warranty under care plan Treated badly in store and customer service trying to sort it since February but still no progress They haven’t even actioned it or replaced the faulty product Trying to ring is a joke Spent the whole afternoon on phone getting cut off when I as finally get through after 90 mins each time It’s Taken my three overs to cancel a new order and as a key Nhs staff this is valuable time adding more stress than what we need Never order from Currys again Better to pay a little extra for the excellent service you would get from other companies As I write this message I Am still on the phone since 2pm it is now 17.09pm 😡”
Helpful Report
Posted 5 years ago
Edward Matthews
Unverified Reviewer
“Currys online rubbish Yes I understand stores are close so I made order online they took payment Order was excepted wrong by system I tried to change it but it said no then I could not log back in then I spent 1 hour 20 minutes on the phone before hanging up Nice one Currys wrong item rip off total rip off It was a tv so not a cheap item never use again rubbish just rubbish”
Helpful Report
Posted 5 years ago
Esther Gibson
Unverified Reviewer
“If I could give negative stars it'd be -5/5. I have never had such difficulty in trying to cancel an order, and receive a refund of an item from any retailer, ever. I spent over 4 hours over 2 days on their customer service line, contacted their Social media representatives and ultimately had to refuse delivery due to the utter incompetence of Currys PC World. I also was denied access to my online account in this time so could not raise a concern through there either. I have had to contact PayPal to resolve this now as I have no faith Currys will honour the refund on their own. They also had the gall to send me a customer satisfaction survey! Utter disgrace of a company, I will never buy from them again and will advise my family, and friends to follow suit.”
Helpful Report
Posted 5 years ago
Brian Giles
Unverified Reviewer
“I bought a new below cooker on 22/04/2020 it’s got delivered next day electrician fitted it that evening we tried cooking a chicken in the oven after 10 minutes it tripped electric I called an electrician as we needed to Cooke our food after 200 pounds in call outs finally it is the oven in cooker which is at fault not the electrics in the home , I have for days been trying to contact on phone but just keep being cut off !! We need it sorting out as soon as possible I bought from curry’s as you are reputable but this isn’t the experience I’m having now 🥵, please please tell me what I need to do regards Brian Giles , number 07738413697”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Yesterday was on hold for 1 hour 40 minutes am, another 45 mins pm. Today was on hold for 1 hour 30 minutes and finally got through and was hung up on straight away. Livid.”
Helpful Report
Posted 5 years ago
MSymington
Unverified Reviewer
“EXPLODED TOASTER Come on Currys! Everyone else is doing their best during this time, except you don't seem to care. People pay for and rely on these products to work 100%. When they don't, you are responsible- please claim responsibility and help people with fault products. GET SOME MORALS. I have emailed and called several times. Email resulted in: Return it to a store, but stores aren't open- sorry.”
Helpful Report
Posted 5 years ago
Fazal Mahmud
Unverified Reviewer
“Absolutely awful, booked a freezer repair, checks where done but no report was filled in to deliver a new freezer as the old one is damaged. Called three times now and all I hear is, ‘the report hasn’t been filled, we will call the engineer and call you back’. Absolutely unbelievable, at least give me time scales.”
Helpful Report
Posted 5 years ago
Teresa Rattenbury
Unverified Reviewer
“I received my delivery of a freezer on 17th April, and the delivery man was early and did not phone to let me know so I could not give him instructions as to where to leave it. He dumped it at the front door and luckily we saw him and he was asked if he could bring it round to the back door but he said he had already put his trolley back in the van and he left. We opened the item and it was damaged but because my old freezer was not usable I had to use it because I could not get hold of curry's to complain. I have sent 6 emails but no reply and have held on the phone twice for over an hour with no luck. I know there is a virus but Currys were bad for service long before this happened. My last hope is to actually write a letter but I fear no one will open that. I would never buy from them again even if I am desperate. Just to answer the question below that says How quick did the company reply to your queries NEVER NEVER but there is no tick box for that”
Helpful Report
Posted 5 years ago
Surajpal Singh
Unverified Reviewer
“Absolutely appalled, I wish now I had read some of the reviews before ordering. At a time like this you would think a company would only take extra for a service they CAN and will provide!!! Being left in the lurch not knowing when it will be delivered. Being left on hold and getting cut off. Not acceptable”
Helpful Report
Posted 5 years ago
Sue Holbrook
Unverified Reviewer
“As a family with 2 working nhs staff and possibly infectious uniforms to launder the last thing I needed right now was to get delivery of a damaged dryer, it’s over a month since it came, I have tried every which way to contact curry’s, i get the occasional message from them asking me to DM, PM or email again, this I have done (several times) but nothing has even been read let alone replied to. I know it’s a bad time but looking at the amount of customers on their facebook page with similar problems it’s a complete shambles.”
Helpful Report
Posted 5 years ago
Mrs Mc Auley
Unverified Reviewer
“I have spent all morning on the phone ,only to cut of !I have spent alot of money with them in past !And when there shop open will not be returning .”
Helpful Report
Posted 5 years ago
Dave
Unverified Reviewer
“Bought a laptop and when trying to set it up the screen stayed blank. Tried to contact customer services to send it back. Got through to customer services after 1 Hour and 40 minutes on hold only for the guy to hang up. Faced with another 2 hour wait to contact someone tried to get an email address but this has been discontinued. Completely unacceptable level of service even in this situation. It's like they are taking advantage of the shops being closed to avoid speaking to disgruntled customers.”
Helpful Report
Posted 5 years ago
Matthew Durbridge
Unverified Reviewer
“3 calls and a total of 8 and a half hours on hold. As soon as we mention refund or parts missing the line goes dead. So angggggggry. Have now opened paypal dispute.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I am disgusted with Currys. I ordered a food mixer and paid extra for next day delivery. Needless to say it didn't arrive. I know things are difficult at this time but there was no mention of..."we will do our best but there is no guarantee " or anything to suggest that they didn't have this covered in their delivery system. Even an email or text saying that the item could not be delivered would have been better than the gaping hole of nothing we received. Had they been honest I would have been able to make an informed choice as to whether to pay the extra money or not.......no they just took the money regardless. Shame on them.”
Helpful Report
Posted 5 years ago
Geoffrey White
Unverified Reviewer
“Was advised they would install when reviewing TVs. Bought 65" + wall stand, but wasnt tranferred to book installation as promised. Took 10 HOURS to be told they ARE NOT INSTALLING??? Seems their INTERNAL communications are a mess!!!! Got cut off when their customer services were investigating. I know coronavirus has impacted but THERE IS MORE CHANCE OF GETTING THE VIRUS SHOPPING IN A SUPERMARKET THAN INSTALLING A TV.”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,493 reviews
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