CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“They’re were amazing. Worked with me and what I wanted. We’re timely and professional. Nothing to complain about.”

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Posted 2 years ago

“I recently had the pleasure of working with Custom Made, an online business that specializes in creating custom jewelry pieces based on customer specifications. I had a rough sketch of a design for a 14k gold necklace that I wanted to bring to life, and I couldn't have been happier with the outcome. The process of working with Custom Made was a breeze. From start to finish, their team was attentive, communicative, and professional. They kept me in the loop every step of the way, providing updates on the progress of my piece and answering any questions I had promptly. The workmanship of the final product was exceptional. The attention to detail and the quality of the materials used were evident in every aspect of the finished piece. It was exactly what I had envisioned and more, and I am constantly receiving compliments on it. Overall, my experience with Custom Made was fantastic. I would highly recommend their services to anyone looking for a custom jewelry piece. The combination of excellent service, communication, and workmanship make for a top-notch customer experience that I will not soon forget.”

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Posted 2 years ago

“The entire Custom Made experience was more than I could have imagined. I was a bit hesitant to proceed with this site due to not having many reviews to refer to. However, the entire team is very helpful and patient. They truely want to make sure you are happy with the final product.”

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Posted 2 years ago

“I (32f) choose custom-made to have a engagement/wedding band made for my now fiancé (also 32f) and the whole process from start to finish was amazing. They really care about the details. My fiancé is a veteran of the United States marine Corp she has been deployed overseas, she's a strong unique women I am truly in awe of and she was blown away when I gave her such a unique ring that had truly been made for her. Thank you custom made!”

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Posted 2 years ago

“Overall great experience. During the beginning sketches, we had some miscommunication and had to go back to the drawing board with extra specifics. However, we love that they were able to custom cut our center stone to make something 100% unique for us. We did appreciate the very prompt feedback in the beginning, but toward the end there were times when more updates would have been appreciated. All in all, we definitely recommend!”

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Posted 2 years ago

“The whole journey was amazing and I will 100% recommend anyone who wants to create their own unique piece to use Custommade. This company truly made it exceptionally memorable”

CustomMade.com 5 star review on 10th April 2023

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Posted 2 years ago

“Words can't describe the appreciation for the project we worked together on. From the beginning of an idea to the finalized piece of art we created. I will definitely be doing another project with you. Thank you!!!”

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Posted 2 years ago

“I was looking for an engagement ring, had no idea where to start or what to ask for. CustomMade provided detailed explanations of all options I had, stones to look at and designs in general. I was taken extremely good care of and the team was extraordinary helpful and polite. When it came processing payment I felt very safe and comfortable and the ring arrived promptly. I’m very lucky I found CustomeMade”

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Posted 2 years ago

“Customer support was unlike any custom product company I’ve dealt with. They were very attentive and supportive of my decisions on the piece I had purchased. The entire process took shorter than I expected, I’m not someone to know much about jewelry but my customer service representative made it very easy to understand!”

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Posted 2 years ago

“I couldn’t recommend this service enough for anyone who wants a unique ring. The amount of input I’ve been able to give during the design process has been amazing and I feel like I’ve watched the ring come to life. The designers and production leads are there every step of the way and are so helpful and incredibly talented. The packaging was amazing too. I wasn’t expecting the lovely big box with all the additional bits it. The value for money is absolutely amazing. Thank you guys for crafting this ring. I proposed to my fiancé today and couldn’t be happier.”

CustomMade.com 5 star review on 8th April 2023

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Posted 2 years ago

“I had an amazing experience with CustomMade and their team. They were very friendly, answered all of my many questions in a timely fashion, and provided feedback whenever I needed help. The hardest part was not being able to see the ring in person when I finalized the design, but they provided me with an ample amount of 3D renderings, which eased all of my worries. When the ring arrived, it was extremely beautiful and better than I could have ever imagined, but it did not fit perfectly. I contacted CustomMade and they made returning and fixing the ring a very smooth and efficient process. Every day when I look at my ring, I am so grateful that I decided to go through CustomMade. They are such a wonderful business and I would highly recommend them to anyone in the market.”

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Posted 2 years ago

“Made a signet ring as a custom gift for my husband and to start a family heirloom. With those ideas I obviously wanted something that was high quality, made with care and would last. These guys did a fantastic job and were helpful every step of the way. The timeline was as slow or a as fast as I wanted it to be and there were happy to tweak each little detail till it was just right for years to come.”

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Posted 2 years ago

“I had a short timeline and a complicated ring idea. They were so expedient and helpful throughout the entire process, it was amazing. They went through sketching my idea, creating a 3d model, and casting about 2 weeks faster than they had quoted me, with no drop in quality. The pricing for my custom ring was great as well, I would have paid more for a non-custom ring of the same type somewhere else.”

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Posted 2 years ago

“Great service great people great products highly recommend”

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Posted 2 years ago

“Everything was perfect, from the service they provide and the quality of the ring, my now fiancee love it, I couldn't think of a better place to get a ring from 😊”

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Posted 2 years ago

“From start to finish the team I worked with at custom made were fantastic. I had an idea in mind of exactly what i wanted for my Girl's bridal set, and they were able to put that idea to paper, then to a design, then to a real life ring that I will be proposing with very soon. Every person I worked with every step of the way was friendly, answered my questions and concerns in a timely manner and seemed genuinely interested in providing me with the best service they could to make my dream engagement ring come to life. At the end I had a major concern that the color of my rose gold ring looked more like yellow gold than rose, im assuming from the lighting in the pictures that they provided me but I'm so thankful that I trusted the assurances of the team that it would look much closer to what I was looking for in person because when I finally received the ring I was relieved to see that the ring was much more rosegold color than the pictures produced. So in saying that I would maybe suggest figuring out a way to adjust the lighting better so that rosegold jewellery shines in all its glory and doesn't leave the buyer worried that they paid for something they didn't want. Other than that small hiccup my experience was fantastic. Now please expand to Canada so I don't have to pay the border duties anymore.”

CustomMade.com 5 star review on 6th April 2023

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Posted 2 years ago

“AMAZING work by Custom Made. They made an incredibly beautiful ring. It was exquisite in terms of quality and all the people we worked with were professional, friendly, responsive and capable. I really loved that they were able to build something remarkable and meaningful. I will be recommending Custom Made to ALL of my friends in the engagement ring market and will be coming back to them again.”

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Posted 2 years ago

“The team at Custom Made did a stellar job at catering to our every need every step of the way while creating our rings. This is my second time using them and I will surely visit again! Thank you Custom Made!”

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Posted 2 years ago

“I custom ordered an engagement ring/wedding band with some custom designs. The whole design process was simple, fast and they listened to exactly what I wanted. I did a rush order, and the ring arrived well in advance of when I needed it. The whole process took about a month with the rush order. And the ring is absolutely beautiful. Customer Service dealing with the whole process was prompt in responding, even on weekends when I had some design changes. The rings came in a nice package, with a little proposal kit...and most importantly she loved it and said yes”

CustomMade.com 5 star review on 5th April 2023

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Posted 2 years ago

“From beginning to end, the process was better than I could have imagined. Being able to receive custom sketches of what the ring could look like is what helped solidify my decision to go with CustomMade. Interacting with each person in the design process from sketching, 3D rendering, gem sourcing, molding, was painless and they were always keeping me updated with what was happening. I had concerns on how the ring would come out compared to the sketches and rendering, but somehow they managed to take the design and truly craft a custom ring that wasn't more than a thought in my head a couple months prior. Overall from submitting the request to receiving the ring, the process took just under 2 months. I am definitely happy with the result and can't wait to show my SO.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews