CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such great team! Very easygoing and friendly! When it came with design and just stone selection they definitely gave good advice and tips! Will recommend”

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Posted 2 years ago

“Awesome experience, they worked with me through every process as I was unsure to begin with and am so incredibly happy with the final product!! Thank you custom made team!”

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Posted 2 years ago

“Wonderful process”

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Posted 2 years ago

“From the start to finish of the project these guys have been unbelievable. Not pushy, considerate to all changes and kept me updated every step of the way. If you’re looking for your next jewellery piece or unsure about how to design something special these guys will be sure to assist. If you’re reading this, it’s your sign to get using Custommade. Me and my fiancée are so happy with the ring we purchased. We’ll be back for more I’m sure”

CustomMade.com 5 star review on 4th March 2023

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Posted 2 years ago

“This is the second ring I've ordered through CustomMade, and they continue to impress with their flexibility, upfront pricing, patience, and attention to detail through the design process. And the final product is, once again, good quality and exactly what we were hoping for.”

CustomMade.com 5 star review on 3rd March 2023

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Posted 2 years ago

“The customer service was great. The team was patient as we went through a number of design changes. At the end, they got everything exactly right, and my now fiance couldn't be happier!”

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Posted 2 years ago

“I and my partner are so pleased with the finished product, ecstatic would be the word, the service was exemplary and the timelines were always met. I would recommend CustomMade to anyone, I am going to purchase my wedding band from them as soon as we set a date.”

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Posted 2 years ago

“The experience was amazing from beginning to end. I felt heard, like my opinions and input mattered to the max. I will forever rave about this website and their service. Both my husband and I are pleased with my wedding set/ 5-year upgrade. Excellent service, highly recommend!”

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Posted 2 years ago

“Everyone was super amazing and worked well with what I wanted, the ring turned out super beautiful. They also followed up after I got it making sure it was up to expectations. Definitely recommend giving them a try”

CustomMade.com 5 star review on 27th February 2023

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Posted 2 years ago

“It was a wonderful experience working with the CustomMade team! The channel for communication is easy to use and we were kept up to date with the process every step of the way. Their artists/jewelers are so talented, it was very exciting to watch them bring our vision from paper to life! We are so happy with our beautiful, unique wedding bands!”

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Posted 2 years ago

“Everything about the process was very neat, organized and finished within a reasonable time frame.”

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Posted 2 years ago

“Absolute professionals in all areas! Fantastic communication in all steps! Product delivered was exactly as expected. Beautiful custom creations!”

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Posted 2 years ago

“The team at Custom Made is phenomenal !! They interacted with me at each stage in the production on my signet ring. I am extremely happy with my ring. The design and workmanship are spectacular and it is absolutely beautiful. Definitely an heirloom !! Thank you very much.”

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Posted 2 years ago

“They designed a really good ring for me. They also stayed patient when I kept changing the look of the ring that I wanted, they truly care about your vision for the ring.”

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Posted 2 years ago

“Very legitimate ! Got my ring in a month from starting it, love it”

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Posted 2 years ago

“CostcomMade was great find for my husband's class ring. The staff translated my verbal instructions perfectly into the design of the ring. My husband is wearing the ring proudly. The final picture before it was sent did not give the ring its due. But when the ring arrived it was perfect. Thank you CustomMade staff.”

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Posted 2 years ago

“CustomMade was insanely easy and helpful in every way. It was hard to trust a website at first, but the support was incredible. Even when I didn’t know about something, all my questions were answered. My engagement ring came out exactly as I wanted it and exactly how it was rendered. Thank you to the team and I would 100/10 recommend CustomMade to anyone!!!!”

CustomMade.com 5 star review on 25th February 2023

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Posted 2 years ago

“I'm beyond impressed with the service and quality of the product I received from CustomMade. My necklace came to life so amazingly and the whole team was so friendly with my questions and tweaks to the design. I'd one hundred percent recommend CustomMade to anyone who wants a beautiful piece of custom jewelry.”

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Posted 2 years ago

“The communication with the team at CustomMade was really thorough and friendly. I feel like most of my questions were answered. My only complaint is that I had one concern that wasn't answered while designing my ring, and while the product turned out beautiful, it was smaller than what I had in mind. There wasn't a way to see the size/scale of the product before they sent it. Other than that, I had a pleasant experience and enjoyed working with a team that didn't feel pushy for a sale and I didn't feel pushed into any design/stone options I wasn't ok with.”

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Posted 2 years ago

“Great experience! Trustworthy and kind people! I appreciate each and every reach out they made.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews