“After I've placed an order on April, it's July and I still didn't get it. On 15th of July another term was set:another 80 days. I repeatedly asked for a refund....no answer”
“DHGATE IS A SCAM THEY WANT PHOTOS OF YOUR CREDIT CARD AND YOUR ID SO THEY CAN STEAL YOUR IDENITY DO NOT FALL FOR THIS DO NOT BUY FROM THEM THEY WILL STEAL YOUR MONEY !! THIEF ! THIEF ! CROOKS !!!”
“The website is really difficult to manover and it's impossible to contact customer service. They make it as difficult as possible to get a refund. Do not use this company. Horrible”
“I always check the reviews before I order and look for picture reviews. I have bought numerous of items. Shoes, belly ring piercings, makeup, snorkels. I am always impressed, and satisfied. Would recommend to anyone, as long as they look at the reviews:)”
“Ordered a “kids” T-shirt. When it arrived it was like a dress on my 8 year old! When I messaged the company they told me they only sell adult sizes??? My order description clearly says the words “kids t-shirt” in it and the sizing chart they sent me in follow up to my message was different to the one when I ordered. Disappointed - won’t use DHGate again - sizing is always a problem when ordering online I guess. Best to support our local stores and try on before you buy. Leave the rubbishy online stuff in China!”
“I didn’t even want to give DHGATE one star but I had to select at least one star in order to post my review! This place is a scam! DO NOT ORDER ANYTHING from this company! I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven’t received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises. I’m now convinced, IF I ever do receive the dress that I ordered, it probably won’t even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it’ll be worth it! Because order ordering from DHGATE will be the worst mistake that you can make if you’re ordering that special dress for your wedding, prom, homecoming etc.”
“My seller didn't have stock. Customer service asked me to request a refund which I did. Then I got a message from the seller asking me to change my refund reason from "no stock" to "changed my mind" because otherwise he would "get in trouble" with the platform and when I didn't, the seller rejected my refund request(even though he still had no stock). Customer service is pretty much non-existent. A supervisor (?!?!?) called Sid told me I "should have listened to the seller. It was interesting how Sid did not send me the customary "how did I do" feedback link. I guess Sid too was worried that he may "get in trouble" for the customer service he so failed to provide.
All I can say is, thank you Amex!!!”
“Ordered a bag but didn't get any confirmation or anything, it's been a long long time I don't even recall when i purchased and never received anything. Guess I'm lucky it wasn't worth much”
“If anyone on here thinks they are buying the real thing then I’m sorry but your stupidity astounds me. I have bought a few things and been pleasantly surprised. I would not buy electronics or make up but clothes and shoes and bags etc. You can’t go wrong.”
“I bought a machine for DHgate company Ausdruck Store https://www.dhgate.com/store/prosalonmachine#listing_store-6 and after 2 weeks a tecnhical problem has been arrised. They immediatelly send me a new handle part which I waited for a month and it was broken. The seller agreed to send the machine back to them in order to get a refund. I paid shipping cost 90 euro and he claimes that I did something (without giving details of information) wrong and that the parcel is stuck on clearance office in Shanghai. The DHgate team informed that he probably has been requested to pay clearance fees. He has stopped the communication and not repsonding to my messages nor to DHgate team. Beware it's a scam”
“My item hasn't moved in 14 days. No one will help. Last time ordering from dhgate. Loosing alot of customers..come on trump let's blow theese fuxkers up”
“Placed my order around 40 days ago and did not receive it, sent a text they said they would look into it, now will not reply I guess I got ripped off lost $25 in the deal. Will never order from DHgate again”
“Mal experiencia producto de muy mala calidad y no te reembolsan tu dinero ,le reclamas y nadie te responde ni te dan una respuesta!!! Todavía espero un producto hace más de 2 meses que no llega para mi es una página de robo y estafa 😡😡😡”
“Compre varios productos en esta página algunas cosas repetidas de varios colores y me mandaron todo del mismo color ,otro producto muy pequeño también reclame mi reembolso o una talla más grande y es como si no existiera nadie para darte una respuesta,aún estoy esperando hace más de 2 meses un producto que nunca me a llegado e escrito y sin respuesta alguna !!! Para mi opinión aparte de tener todo malísima calidad es una página que te roban y estafan y nadie da la cara cuando reclamas si pudiera le diera cero estrella 😡😡😡😡”
“Had a lot of amazing stuff all great copies as that is what everything is on this site. However got a Victoria Secrets beach towel and very thin and flimsy, suppose cannot expect much for the money.”
“Ok so a seller couldn’t provide product so I requested a refund from seller ,seller mad cause I didn’t pick a different color so he waited on my last day for the dispute and clicked shipped which makes me wait longer to open another dispute then I have to wait another 5 days . Even with dhgate seeing he didn’t have item and me wanting my money back they allowed him to do this .. so pretty much YOUR MONEY they gave no control over obviously or control over there site they say they there to help u a lie regardless what the suppler does pretty much a owell”
