DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,509 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,509 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We started service with Doordash on September 15, today is November 22 and this time we still have not received any payment for all orders. so much so that we had to disable the Doordash service. Until we see the payments reflected in our bank account!”

Helpful Report

Posted 2 years ago

“Ordered from a restaurant and was contacted by them to let me know they would not be able to fill my order. Doordash will not refund me and they lied to me and told me the restaurant got paid. Not true. They even kept the 30% tip I left for the dasher. I will NEVER be using the app again. Crooks”

Helpful Report

Posted 2 years ago

“Worst delivery service . I placed an order in Paris baguette and it took more than an hour to receive it .”

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Posted 2 years ago

“I spent around $150 on a Cracker Barrel order. The driver brings me a Kids meal and about 3 sides of my order! I call Cracker Barrel they confirm that the rest of my order is still there! I told Door Dash I hadn’t received my order and they give me a $10 credit!!! I get dressed and had to drive to Cracker Barrel to pick up my food to be treated like a fool by the Mgr at Cracker Barrel! I have deleted Door Dash all together and their App! Horrible company to deal with!!!”

Helpful Report

Posted 2 years ago

“My niece order food and de dasher Marques took de food to de wrong address. I called him to let him know that he delivered de food to de wrong address, he got really loud and rude and hung up. I called doordash to let dem know and I was told dat I can't get a refund nor a meal replacement I asked to speak with de manager and I was told dat I cannot be directly connected to dem because they r too busy but they will instead reach out and hung up on me. So my niece is w/o food or refund.”

Helpful Report

Posted 2 years ago

“Placed an order with door dash. Spent close to $50. Door dasher sent a photo so I would have proof of delivery - it was the wrong house. When I contacted door dash for a refund, they said the refund is denied! Poor customer service! Done with doordash.”

Helpful Report

Posted 2 years ago

“An employee at doordash LITERALLY told me they allow their dashers to steal 20 orders before deactivating them.”

Helpful Report

Posted 2 years ago

“Dasher in my area has been harassing my staff and myself. Asked her to not come back, but continues to come in, call corporate office, and basically terrorizing the workers. Use another app!!”

Helpful Report

Posted 2 years ago

“My food was cold when it was delivered! They offered a small discount but refused to refund me. The dasher delivered my order after another order. The kept pushing my delivery time back I’m canceling my subscription because this happens all the time. Poor service!”

DoorDash 1 star review on 21st November 2023

Helpful Report

Posted 2 years ago

“This is outrageous! They delivered the wrong order, which implied an increased price for a less quality item, and refused to take ANY responsibility. I would advise anyone AGAINST EVER USING DOORDASH AND ALSO MAKE THE STORES LIABLE FOR RELYING ON THIS POOR AND CUSTOMER UNFRIENDLY DELIVERY SYSTEM.”

Helpful Report

Posted 2 years ago

“doordash sucks. they are trash.”

Helpful Report

Posted 2 years ago

“We're disabled. Doordash has been given specific instructions in how to deal with our orders. Their drivers would continually leave our got food on the ground in front of our door, but they wouldn't knock or ring the doorbell. We recently ordered from Wienerschnitzel and the order was wrong in multiple ways such that it was entirely not what we ordered, purchased and had delivered. Moreover, the order was packed so poorly that it was inedible. Even though they say the refund will take 3 to 5 business days, the truth is it can take anywhere from 2 to 3 weeks amounting to 10 to 15 business days. We just got an email (three weeks after our complaint) saying our refund was denied! Doordash is beyond incompetent.The CSR kept telling us we called again about the same order 11/18, but our phone records show no such call. The CSR kept talking over us as if that was going to make the phone call magically appear on our records. The biggest joke is we stopped using Doordash because of their tipping policy (the Dasher decides if they want to take rhe order based on your tip, which could be construed as extortion) and the fact that they piggyback orders so in the past we had gotten cold food. For this privilege we were paying $9.99 a month. Doordash is a scam. Don't use them!”

Helpful Report

Posted 2 years ago

“The app said the payment didn't go through, but DoorDash charged our account 32 TIMES!! Over 5k for a 160.00 grocery order. They refused to listen, although we had the info from our bank, and would not put us through to a supervisor. Done with them.”

Helpful Report

Posted 2 years ago

“DO NOT USE DOOR DASH , I ORDERED TWICE AND WAS DELIVERED TO WRONG ADDRESS AND THEY DO NOT REFUND YOU BACK”

Helpful Report

Posted 2 years ago

“What went wrong is doordash's inability to see a good employee when they have one. Somebody who has worked hard for you with good reviews in the Ogden Utah area. They were dedicated and desperately needed the job and you did a background check on something that happened over a year ago and has worked for you for that year with absolutely no incidents. I know for a fact that I will never do business with you again and I will tell all my friends that your company doesn't believe in second chances and to use uber eats. May you have the holiday season you deserve!”

Helpful Report

Posted 2 years ago

“Worst experience ever. Do not use this company. Uber eats is the way to go. I ordered food twice from DoorDash and both times my order said delivered and wasn’t there. On top of this they are refusing to give me my money back for food I did not receive but paid for. What a scam.”

Helpful Report

Posted 2 years ago

“Someone needs to let this company know they can't keep treating their customer the way they do. Door dash is not the only delivery service out there. Boycot doordash. Use another delivery service. They have the worst customer service I have ever expirenced in my entire life. They are rude unhelpful and down right nasty. I can. See why though. They can't fix a thing in the program when it doesn't work right all they can do is say sorry were working on it and don't know when it will be fixed. They don't even give their managers the power to make any corrections. So the customer suffers for this. Bottom this horrible company they are not good at all.”

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Posted 2 years ago

“I have been waiting for my order and haven’t gotten a dasher how is it supposed to be “dash”BUT NOT DASHING # cancel DoorDash!!!!!”

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Posted 2 years ago

“If I could give -5 stars I would. Horrible company that doesn't offer any assistance when issues arise woth orders. I had a restaurant change one of my items due to being out of stock to a completely different item I didn't order and I didn't want. No choice for me at all they just did it. When I combined to Door Dash and asked to be refunded they refused me any compensation. A complete rip off company that takes peoples money and doesn't help customers in any way when their vendors screw up an order. You suck Door Dash.”

Helpful Report

Posted 2 years ago

“My order was placed at 5:58. At 7, I called the store. The dasher had canceled & none had been reassigned. So, I spent from 7 to about 8:30 trying to get CSR understand what i was saying. Then he told me they couldn't reassign another dasher because the original dasher. I received my order at least 3 hrs after it was ordered. They offered me their usual $10 refund. I asked to speak with supervisor. One would call very soon. It's been over 2 hrs with no call from supervisor. I attempted to reconnect with your chat. Twice your employee disconnected thr chat before even speaking with me. I told the CSR that I was pretty sure he hadn't escalated it & I'm almost positive I'll hear from no supervisor ever.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,509 reviews