DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,789 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard worker dasher”

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Posted 5 years ago

“The driver stayed in constant contact with me. Very very nice to know what is going on. Thank you”

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Posted 5 years ago

“Ordered from Bob Evans tonight and was very happy with the delivery service.Krista was our delivery person. Food was delivered hot and she was very nice.”

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Posted 5 years ago

“Wow lot of cry babies on this rating system. I give you 5 stars for staying open during this pandemic. 5 stars for not charging restaurants during these times, and 5 stars for giving these entitled Americans a way to get food without leaving their house. Good job and thank you.”

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Posted 5 years ago

“Love love LOVE DoorDash!!!! Had a horrible experience with another company who never brought our food and still took my money! DoorDash was able to get us our food within 20 mins & after waiting 3hrs with the other company it meant a lot to us! Drivers are friendly & I wouldn’t suggest another delivery service!”

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Posted 5 years ago

“Could not express how much I love DoorDash!!! They are lower cost than competitors & deliver way faster! I had a horrible experience tonight with another company who just didn’t deliver our food after 3 hours and when I placed the order with door dash it was here in 20 mins! Friendly service! Will order again!”

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Posted 5 years ago

“Food was good ordered breakfast from I hop they said 1100am it would be delivered received 1048am every thing was hot and delicious... no problems”

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Posted 5 years ago

“I ordered dinner on 3/20/20 from Boston Market in Jackson Heights, NY at app. 6:30 p.m. I was told to expect my delivery at appr. 7:45. My food was delivered early, at 7:15 p.m. by a very polite dasher. The food was hot and delicious. I was most pleased at the service I received.”

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Posted 5 years ago

“Stop telking people DD sucks. If youre getting food cold or late uts not door dash driver its the merchant who cant handle door dash demand. The driver can get deactivated once he has too many late deliveries and that can happen with 4-5 continuous runs. I DD for a living and i make it a priority to get orders fast as possible. The thing that holds me up is the Merchant or heavy traffic.”

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Posted 5 years ago

“5 stars for my driver Ak A(?) Ordered from Chipotle on Maple in Wichita. He got it to me quickly and was very friendly!”

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Posted 5 years ago

“Not sure why all of you have such bad luck? As a college student, I have ordered around $2000+ worth of food on DoorDash in the past two years, and never once had a complaint. My food has always been delicious, warm, and appropriate. I have ordered DoorDash to libraries, my house, etc. The Door Dashers are always so nice about leaving my food in specific locations sometimes. I once even needed a refund due to the order not being delivered, and DoorDash was happy to give it to me. I love it so much! Sorry all of you have such bad luck tho! It's been excellent for me!”

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Posted 5 years ago

“My Doordash driver was Amy in San Antonio, Tx..Live Oak area. She was early as usual with my order. I get her 2 times a week usually. Little Caesars and Wingstop. I never have an issue or complaint. She brings all the extras as well. I will keep ordering as long as services stay prompt.”

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Posted 5 years ago

“Just had Red lobster delivered, Mai was the person who delivered my food, he did a great job & it arrived hot!”

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Posted 5 years ago

“Doordash is great, cheaper than the other companies like it.”

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Posted 5 years ago

“Door dash is an incredible service. The app is easy to use and the drivers are clean and respectabile! Food was delivered very fast all three times I've used it. Had to cancel one order and was credited back to my credit card in 30 minutes.. AWESOME 👍!!”

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Posted 5 years ago

“Horrible Service, After placing the order, someone from DD gave me a call and said there would be an up-charge of 2.50 for extra sauces, no big deal... but my bank account was charged 2 EXTRA times!! 39.03 + 42.16 + 39.03 ... they then tried to tell me they would give me a credit, NO!! Not when the driver forgot part of my order, ((3 chicken bowls, an order of soup but NO Shrimp.)) and It took me OVER AN HOUR to reach anyone at DD to get the rest of my food delivered..Who ever is in Customer Service at Doordash needs better communication skills, It took forever to understand anything that was being said and they just put you on hold before you can even ask a question.. Will NEVER use them AGAIN!”

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Posted 5 years ago

“Asked a guy named Logan to hit a sick dab. Brought the food earlier than planned AND hit a sick dab. 5/5 stars, would dab again.”

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Posted 5 years ago

“I have ordered from doordash I always get my order n im also doordash driver I always make sure I double check the orders”

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Posted 5 years ago

“First of all let me just say I have never had a problem with Door Dash orders. People that complain remember people are picking up and driving you food. If you do not tip your order will bounce around and door dash will slowly add more money. I know it says it is not mandatory to tip, but so is a waitress. Would not tip a waitress. Or a bellhop, furniture mover. Your driver is battling traffic using their car and gas. Consider that they next time you order. Have a good night.”

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Posted 5 years ago

“I could not get into my order to rate my delivery person”

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Posted 5 years ago

DoorDash is rated 1.3 based on 23,789 reviews