DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,791 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,791 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Door Dash! Always prompt, food is hot, and drivers friendly & courteous! Don’t understand all the negative reviews.”

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Posted 5 years ago

“We ordered food from you the other night & it was the most amazing 😉 experience ever ! The food was HOT 🥵 THE FRIES 🍟 WERE DELICIOUS 😋 THE BURGERS 🍔 WERE UNBELIEVABLY HUGE AND THE DELIVERY 🚚 DRIVER WAS EARLY!!!! We were blown away ! Also! The PACKAGING 📦 WAS beautiful! The bags 💼 were in perfect condition! Not wrinkled anywhere & the bags were actually “fancy” compared to regular McDonalds order! We even called McDonalds and tired to go there 1st but they were closed !!! Just wanted to say Thank you so much! We had a wonderful 1st Experience with Door 🚪 dash ! We don’t honestly order like this much bC we are watching our pennies but when we do order we will order from You !”

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Posted 5 years ago

“I’m happy with delivery time and prices , dasher was very kind and contacted me till taken care 🙂”

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Posted 5 years ago

“Early, courteous. Way better than Grub Hub.”

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Posted 5 years ago

“I used Door Dash all the time . Last night I ordered from Cheesecake Factory .The food was the worst I've ever had !! I got in touch with Door Dash, help site for their help with a refund or credit . I couldn't believe how I was just dismissed , said they would not help me. After several texts they told me I would receive a credit but wouldn't tell me in what manner .Finally I was told that they would review this and get in touch in 2-3 days. What a joke , I won't hold my breath...”

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Posted 5 years ago

“We ordered two Easter dinners from Bob Evans the day before Easter Sunday to be delivered Easter Sunday. There was a two hour delay at the restaurant and the driver kept in touch with me so I knew exactly what was going. As soon as the order was ready he delivered it promptly. The Door Dash delivery service was excellent and I definitely will use them again. Just wish the restaurant would have done a better job of alerting customers to the delay.”

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Posted 5 years ago

“Great service from Rao in Columbia Maryland. Delivery for Roots Market.”

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Posted 5 years ago

“Of all the times I used DoorDash, there was not a time that I felt displeased with my service. The DoorDashers are usually really nice, sometimes they get lost because my house is next to a building, but other than that, they've always gotten my order correct, always been kind to me, and the customer service always responds to me when I have to contact them and they genuinely help. For the first time, I was displeased with my food from Outback the other day. Paid $70 hoping for a nice meal on a special occasion. My DoorDasher was early to pick it up and drop it off & she was a very nice woman. But the food was mushy and cold, and my steak wasn't cooked medium rare, heck, it was barely rare. The best part about the meal was the free bread they give you and my salad. Doordash gave me almost a full refund in credits as an apology, even though it wasn't their fault it was Outback's, but still. I wont be getting Outback again. But I will always love using Doordash.”

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Posted 5 years ago

“I am so happy with DoorDash my mother is 83 she lives in Ocala Florida but I live in Pittsburgh PA had DoorDash delivered to her it was Popeye's I called her when it arrived to hear how it made her feel brought tears to my eyes she so happy so make someone's day use DoorDash thank you for your service 💗💯”

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Posted 5 years ago

“Nice drivers. Fast delivery!”

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Posted 5 years ago

“Dasher Carlos L. delivered prompt, polite, and courteous service.”

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Posted 5 years ago

“Great service during these trying times Have ordered from at least 6 places all great and on time.”

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Posted 5 years ago

“I'm a driver for DD and I just want to let you all know I've been doing this for 4 days. My wife and I team up to help every one get the food they order. I deliver 20min before scheduled most of the time if not on time. I know it's a difficult time we are all in but please be patient. Not all of us are bad. I have had my share of people stealing my orders. I've almost done 100 deliveries and I work every day till 3am just to make sure you all are happy. Thank you and have a nice day.”

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Posted 5 years ago

“I am a doordash driver. Not because I need the money, I am trying to support our local restaurants, so they Might survive this mess we are all in. People blame the driver for the situation the restaurant business is in, 99% of the deliveries I make must now be picked up in the drive thru, or wait in a line at the curb until someone brings the food out. This in many cases can take 20-30 minutes. It is not the drivers fault that your food is late, cold, or the order is not correct. We have no way of knowing if the put the wrong items in your order, you ordered beef, but you got chicken. The best we can do in most cases is count the items , to be reasonably certain everything is there. Please don't blame the driver because you got sweet tea and you ordered unsweet, or you didn't get your cheese dip with your chips. Without exception if I ask about the extra salsa or cheese dip etc,, I am told it is in the dinner box. If it is not I feel terrible, but it is 100% out of my control and 100% out of the control of doordash. And the restaurants are working with skeleton crews. When I pick up at Chili's , Applebee's or wherever 3-4 people are trying to the job of what used to take 15 people. If you don't like the service don't use it. You can get you gloves, mask, and hand sanitzer, and YOU can go out and face this madness”

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Posted 5 years ago

“My dasher Oya A. Delivered for Little Caesars Pizza was awesome. Quick. Super sweet and made me happy. I wish there was a way to request her every time.”

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Posted 5 years ago

“The first time we used door dash our order never arrived as the driver delivered to the wrong address. While that wasn’t such a great start; the DoorDash help chat rep was extremely helpful and fast in refunding cost of meal and delivery. We just tried DoorDash for the 2nd time from the same restaurant and delivery was fast & dasher was courteous! We’ll definitely use door dash again....thank you.”

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Posted 5 years ago

“Thank you Zachary for delivering to us here in Miramar!! You were super sweet and made our first DoorDash delivery a pleasure! Hope to see you again!! =)”

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Posted 5 years ago

“I never had a problem with them”

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Posted 5 years ago

“Fast service definitely recommended”

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Posted 5 years ago

“Unsure if something changed to the better or just happened to have a good Dasher. because my first and only experience was very good.”

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Posted 5 years ago

DoorDash is rated 1.3 based on 23,791 reviews