DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,793 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 22nd June 2025

Parvash

DoorDash 1 star review on 21st June 2025

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

DoorDash 1 star review on 20th June 2025

Ron

Christabelle

Michael

2288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just want to show appreciation and acknowledgement to Ms.Blanca. I work in Plainview NY and never been anymore satisfied with my order. Not only was my order delivered on time but also with a beautiful smile and an amazing personality. I felt it was extremely necessary to leave a 5 star review for such great service. Thank you Ms Blanca and door dash for above and beyond dashing”

Helpful Report

Posted 5 years ago

“Awesome! My food was delivered faster than the estimated time, driver was nice and you can track them to see how far they are. Ordered bdubs it was amazing!”

Helpful Report

Posted 5 years ago

“First time using DoorDash. I chose a restaurant that had a 30-40 minute delivery time. When I placed my order at 6:30pm, the estimated delivery time was 10:31pm. In a panic, I clicked on the help screen and clicked on 'cancel order'. The message said the order was already being processed and I would receive the processing fees back ($13 of a $42 order). I didn't cancel but when I found this site and the horror stories, I could only keep my fingers crossed. A short time later a delivery person was assigned the order. I was able to follow the driver's location on the map and had my food delivered 40 min later. (It so happened that I was on the west coast and my computer is set at east coast time!) Food was hot and driver, Raymond, was super pleasant. I guess the service depends on the area!”

Helpful Report

Posted 5 years ago

“This is an awesome idea and since downloading the app I have used the service 3 times in a week! It’s a no hassle delivery service, no money exchanged in person, when your driver pulls up, they hand your food and leave. Tip is added when you pay during checkout. Love this service!!”

Helpful Report

Posted 5 years ago

“It took 1 hour (from the order confirmation, to the actual delivery). This is a legit company. My coffee was exactly that way that I ordered it. The driver was friendly and apologized for my wait. I definitely recommend this company to anybody. I am an adult with autism who does not drive. It is nice to know I have this option available if I am ever hungry and can have food delivered to me!!”

Helpful Report

Posted 5 years ago

“I am a doordasher and customer, and have been pleasantly surprised at how well they work, in my area at least. The orders we have placed were prompt and perfect. Friendly and professional drivers. Please know that drivers don't make money unless they are making deliveries, so if it takes a looong time to get your order, it is usually circumstances beyond the driver's control. Bad traffic, super busy or slow restaurant service, or sometimes app issues, or multiple deliveries that get hung up somewhere. It is frustrating to everyone when things don't go right. Yes, there are bad drivers out there, but they don't usually last long, because it is hard work.”

Helpful Report

Posted 5 years ago

“I was worried about trying door dash at first because of all the bad reviews, but was hungry and don't have a car. Also, too cold outside for me to want to walk anywhere. I made an order online, and right away, there was a window updating me on my food's adventure. (Ordered, driving to restaurant, picking food up etc...) It showed a map during the process with how close the delivery driver was to me and also the name and number of the driver in case I had to reach them. The food got to my place for when I wanted it, it was still super hot and the driver was nice and left quickly. I'm very glad I tried this service and will absolutely be using it again. Maybe I was just lucky? I also pre-tipped on the website, so maybe that helps with motivation as well.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“My experience was impressed. I ordered Little Ceasar Pizza, and it used Doordash, which I was a bit skeptical, but My doordash delivery guy John M was extremely polite and delivered on time, so long as you detail specifics to the restaurant to prevent delays. Feel much better about Doordash.”

Helpful Report

Posted 5 years ago

“I love doordash, order often. For all you folks leaving nasty reviews, please know that, drivers have no control over what time a merchant decides to prep our orders or when doordash decides to send the order to the driver. All they do is pick up and deliver our food. They do t make it. They have to make a living and your bad review could cause a single parent for example to lose employment, over something they literally, have no control over. Be fair. It's just food. Stop being nasty. Take your concern up where it belongs. Some of you people probably don't even tip. Shame on you. If your driver is setting at the merchant after pickup time, you chose a merchant who doesn't care what time the order said it was due by. Stop being evil.”

Helpful Report

Posted 5 years ago

“I love doordash, order all the time, and hope everyone dropping negative ratings realize drivers have absolutely 0 control over your order processing time, that's the restaurants doing. They make the food & on their own time. Not the driver. Also, they have no control over when an order is sent to them that, is doordash themself. Doordash controls when an order is sent to a driver and it isn't always timely. Stop leaving bad reviews for things you don't understand. It's wrong. These people have to make a living and could lose their job over a merchant or doordash short coming. Be fair. It's food, not a brain surgery people. Grow up!”

Helpful Report

Posted 5 years ago

“Food was delivered on time. I ordered from a restaurant in another town so the food was on the cooler side but still tastes good. I did a scheduled order rather than an ASAP. I think this makes a difference.”

Helpful Report

Posted 5 years ago

“i got food”

Helpful Report

Posted 5 years ago

“I was shocked to read all the negative reviews. I ordered Chinese food. It was delivered hot and good about 30 minutes later. They even texted me on the progress of the order.”

Helpful Report

Posted 5 years ago

“DoorDash has the worst customer service experience! I was really sick with a baby at home. I placed an order for delivery and notated “Enter through the side gate” the delivery guy calls and says he’s in the front. I told him I was sick with a baby and if I have to come down stairs it will take a while. I told him to come to the side street where there’s plenty of parking. He said he couldn’t because his leg was messed up. He stated that it’s not his job to come upstairs. DoorDash called me and I explained everything. They stated they will tell the driver to come upstairs but I never heard back and I never received my food. I called the customer service line and spent 20 min explaining everything and they told me to contact the restaurant. I asked for a sup and the rep refused. Then after 20 min a so called sup said he will call me from his phone line and I still haven’t gotten a call back”

Helpful Report

Posted 5 years ago

“I love them!”

Helpful Report

Posted 5 years ago

“This door dash thing is awesome! I can order absolutely anything I want free delivery on tons of restaurants. Very nice drivers. My orders are always correct. It's fast it's easy!! Who ever invented this smooches to you!”

Helpful Report

Posted 5 years ago

“Our driver, Andrea, called to give update on order status explaining delay at the restaurant but order was delivered within a reasonable time.”

Helpful Report

Posted 5 years ago

“Love Doordash. But the APP is NOT working properly. My wife made an order earlier today, 12/14/19. The APP gave us an estimated arrival time. Then the APP said the dasher is running late. Then we got notification that the dasher was approaching. Same thing just happened like 20 minutes ago. App said dasher picked the food up and gave us an estimated arrival time. Then the APP said the dasher is running behind, which said arrival time like 2AM. Like Waffle House don't deliver, at least not here. Then we got a notification saying the dasher is approaching. APP is off”

Helpful Report

Posted 5 years ago

“This was my first time using Door Dash and I couldn't be happier. The driver was very polite and pleasant. My order was perfect!”

Helpful Report

Posted 5 years ago

DoorDash is rated 1.3 based on 23,793 reviews