DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,794 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 22nd June 2025

Parvash

DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DoorDash is awesome! I am unable to leave my office for lunch so DoorDash is always available to bring lunch to me. They have reasonable prices and are very speedy when delivering.”

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Posted 5 years ago

“I am at work so I cant leave to get food for lunch so I thought I would try out one of these food delivery services. So I chose door dash because they have so many options for restaurants. I got free delivery for it being my first time and there was only a $1.79 Service fee. I got texts saying my order was received and that the driver was on his way and when he was approaching. He was actually a few minutes early, the restaurant is only down the road from where I work and it took 30 minutes which isn't that bad of time. Once I got the food it was hot and tasted great, they even included the silverware. I was very impressed! I was very skeptical of ordering from these services because I've read so many bad reviews but you honestly just have to try it to know what its like.”

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Posted 5 years ago

“I greatly appreciate this service and have always had excellent and speedy deliveries. That being said, the gentleman ( Roland) today was another well done job. Thank you Knoxville Tn 09/18/19”

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Posted 5 years ago

“My dasher Dave was absolutely superb. Not only did he deliver in a quick and efficient manner, he went out of his way to surprise me with hot sauce (my favorite). Best service I have received from the company. Would highly recommend him to everyone.”

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Posted 5 years ago

“Manuel was so kind and so prompt to get my food here. Thank you for your awesome service Manuel!”

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Posted 5 years ago

“Used doordash for the first time. My husband & I were vacationing in Myrtle Beach. We ordered food 8/30/19 from Midtown Bistro. Tashyle did an excellent job in delivering what we ordered. Thanks Tashyle!!!! Miguel Carver 🤓”

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Posted 5 years ago

“Everyone on here needs to understand drivers are human. They dont work for the restaurant, and sometimes the place packs food and ties it up to the point where they would have to finger your food to make sure it's all there. Would you prefer that? Stop giving poor ratings because you didnt get a picture perfect experience. It's not always the drivers fault. Also, they get paid by time, so when you take forever to respond, it costs them LOTS of money. I don't blame them for leaving when you make them wait. You would do the same. It's time to grow up a bit, nobody made you use the company, and your experience is not indicative of the company (or drivers) as a whole. Wow, such complainers.”

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Posted 5 years ago

“DoorDash is perfect delivery service. I had great experience with DoorDash. My order was entertained on time. I am really happy with DoorDash. Great job!”

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Posted 5 years ago

“In Burlington, MA is was quick and efficient. One driver did not deliver to my hotel room and waited at the front desk. But delivery was before allotted time and notifications were on par.”

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Posted 5 years ago

“This is the first time I ordered Panera Bread in Hoboken. I was informed by the person Susan who delievered my order that this was the order they gave her for me. I was confused and upset because I was so hungry and just spent $20.00 on a delivery. However, Susan went out of her way and gave me the number to Door Dash so that they can assist me. The representative on Door Dash continued to say they can not help me. I called Panera Bread who informed me they would re-make my order. Susan also gave me her personal number and informed me she would pick up my order, although she had other orders to deliver. She went out of her way and picked up my order. She handled the situation perfectly and continued to apologize even though this was clearly not her fault. WAY TO GO SUSAN!!!!!”

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Posted 5 years ago

“The Dasher, on a Sunday morning, texted me to let me know the restaurant wasn't open yet, and therefore my delivery wouldn't be at the expected time. Then, he doubled down on being very courteous again and texted back to let me know when the food was being prepared, and he would arrive asap. Thumbs up.”

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Posted 5 years ago

“DoorDash is everywhere and has been very helpful as Siri continues the struggle to get it right. I yelled at it a while back because it misunderstood something I said. Yes, I yelled at a dang phone. Beginning to think it was a mistake to ask for directions back to Portland from Pensacola. Am in Denver now and DoorDash continues to support the effort. It would be rude to tell Siri I meant Portland, Maine, so I decided to not offend the phone and do what it thinks I asked it to do. Would write more praise but gotta dash.”

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Posted 5 years ago

“Lmfao... All the people on here crying about DoorDash are the people that are tipping $0-$3.00 for a food delivery that's probably 5+ miles!, in a heavy traffic zone!, and during peak order times!... Then you all fail to keep in mind how much it costs to deliver your food in a VEHICLE THAT MAY OR MAY NOT BE PAID OFF!, INSURANCE (That cost the driver MORE because it's being used for delivering food), USES FUEL, AND NEEDS MAINTENANCE!... Then you ungrateful people blast the drivers ratings because your food was a bit late!?Seriously!? Maybe take a step back and think about what the driver had to do / go through to get you slobs that food before you show your "generosity" and tip them that whopping $3 or less! I'm not delivering your food for fun! I have bills just like everyone else! I'm not a rich fat cat that can sit back and not worry about how I'm going to afford to pay the things I need to pay! I have a family Im trying to support with this pathetic "Job"... I would love to do ANYTHING other than deliver food to ungrateful, rude, cheap asses! And if the opportunity arises I will be doing something different! I mean FFS! WOULD YOU GO INTO A RESTAURANT AND NOT TIP YOUR WAIT PERSON or TIP THEM $3 OR LESS!? I'm guessing not!... The DoorDash driver is your waiter / waitress!... Have some respect and learn some manners people! SERIOUSLY!”

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Posted 5 years ago

“Customer Service is great! Thanks to named Joy who assist me on my concern.”

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Posted 5 years ago

“Great app! Track your driver while they pick up your food. I will definitely use this again!”

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Posted 5 years ago

“Best door dash experience we've ever had! Our driver Kyle P was super nice and got our food to us before the expected time!”

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Posted 5 years ago

“Kimberly, my dasher, was fantastic!!! She was very pleasant and cordial!! Food was 3 min early and hot! I will definitely be using this again!!!”

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Posted 5 years ago

“Very fast service”

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Posted 5 years ago

“I was charged for something I didn’t order and didn’t receive. I did not receive one of the items I received and a cup of soup I received was definitely from the bottom of the pot. It was supposed to be loaded baked potato but it was just a cup of creamy broth. After jumping through hoops to give them all the info they requested they told me they did not have enough info to reconcile the problem. They offered me a token amount of what I thought I was owed. I told the I wanted the whole amount or nothing. They didn’t give it to me so I am done with Door Dash. This is the first time this has happened. There is almost always something missing from my order. This is just the first time I have pursued it this far. I think these restaurants do this because they know they can get awash with it. DoorDash does not hold them responsible. The restaurant I was dealing with this time was Schlotzkys on San Mateo in Albuquerque.”

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Posted 5 years ago

“DoorDash’s service was incredibly amazing. Food was fresh and didn’t take too long at all. I got frequent alerts reminding me where my food was and how much longer it would take. 11/10!!!!”

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Posted 5 years ago

DoorDash is rated 1.3 based on 23,794 reviews