DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,794 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 22nd June 2025

Parvash

DoorDash 1 star review on 21st June 2025

WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam

DoorDash 1 star review on 20th June 2025

Ron

Christabelle

Michael

2288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just used Doordash for the first time. I ordered before the restaurant opened and delivery was to be between 11:00 and 11:30. She was early and very pleasant. I will use again.”

Helpful Report

Posted 6 years ago

“Idk where you guys are getting your doordash from but I've never had a bad order. I've ordered everything from hot wings to sushi to taco bell. My order is always hot I'm allergic to onions so I always put no onions and I've even gotten the dasher or the restaurant call me if something needs to be changed in the order.”

Helpful Report

Posted 6 years ago

“Very good app! Help out the drivers and tip in person not over the app!”

Helpful Report

Posted 6 years ago

“I will never use door dash again they stole my daughters money we were outside watching the tracker and the driver never came to our complex we even saw on the tracker where instead of delivering our order he was sitting at the corner store never called and the number for him kept saying we couldn’t call because our order was still in progress and when we emailed door dash they were no help at all Wow how disappointing I’m deeply saddened by these actions”

Helpful Report

Posted 6 years ago

“Bad service 3 hrs late”

Helpful Report

Posted 6 years ago

“DoorDash is FANTASTIC!! We have had 10+ experiences. Not one order has been wrong and they are unbelievably punctual! In Atascocita...DoorDash is amazing!!”

Helpful Report

Posted 6 years ago

“Just got my food from door dasher Gazi K, I got Moe’s tonight excellent service quick pick up and drop off! He’s genuinely nice as well ! Great experience thank you Gazi K !!”

Helpful Report

Posted 6 years ago

“John just delivered my food from Tokyo Joe's. He was wonderful and I hope he delivers to me again in the future, because I am happy to use the app again!”

Helpful Report

Posted 6 years ago

“We ordered from DoorDash this evening and are amazed. We ordered food from Numans, which is about 7 minutes from our house, and from the time the order was placed until they arrived at the door was only 20 minutes! This is only our second order from them, and we are taking advantage of the $1 delivery promo,so including the tip we spent no more than we would have if we had gone out. We will definitely continue ordering from DoorDash.”

Helpful Report

Posted 6 years ago

“I had eye surgrey and couldn't drive to Chick-fil-a. Door Dash and driver CherI came to the rescue. The order was delivered in good time- nice and hot-crispy fries-pleasantly delivered. Judith and Janine St Andre”

Helpful Report

Posted 6 years ago

“Crystal B. was a great Door Dasher, quick and friendly, and when the restaurant didn't have exactly what I wanted she let me know right away and I chose what I needed to replace. 5 stars for sure!”

Helpful Report

Posted 6 years ago

“this place sucks”

Helpful Report

Posted 6 years ago

“I didn't have any complaints. All aspects were good.”

Helpful Report

Posted 6 years ago

“I use DoorDash very frequently because they have more option than the competition were I live. For the most part they are spot on and have great customer service. This particular day I was at work and I order off of DoorDash, and it's a repeat order that I have ordered many times before. Ordering and delivery went fine. But when I started to take out my order I noticed one of the Items is completely wrong. Due to stomach issue I have I could not eat this item otherwise I would not have cared. I quickly reported the issue on the app but only received a refund for half of the item. So I gave DoorDash a call just to see if i could get the rest of the money for the item I could not eat. I spoke with Alexis (I hope I spelled the name right) and Alexis was very accommodating. Alexis listened to my concern and empathized with me. Alexis then checked into getting me a credit for the item I could not eat. All while making great conversation in the mean time. At the end of the call I was VERY satisfied. I got a full credit for the item I could not eat. Overall great professionalism and great experience.”

Helpful Report

Posted 6 years ago

“Best service and my food was hot! Thank you doordash!”

Helpful Report

Posted 6 years ago

“I cannot believe all of these bad reviews in here I have ordered five times now about and I have not had any issues one so ever. In fact these reviews are actually scary now but I am leaving now and I am scared to order again.”

Helpful Report

Posted 6 years ago

“Door dash has been fantastic. It has been pretty fast The people have been nice a lot of younger teenagers. My food has always been correct”

Helpful Report

Posted 6 years ago

“I wanted to send a birthday cake for my 4 year old niece. The doordasher "Charma" was so helpful in getting the cake delivered. She is such a sweet person, extremely polite, responsible and a wonderful person. OMG!!! Can't thank her enough for making my niece's birthday a memorable one.”

Helpful Report

Posted 6 years ago

“Doordash.. ITS SELF EXPLANITORY! My driver was Nathan and he was so fast and when the food arrived he was very pleasant in the exchange and so polite it all happened so fast I was so happy and stunned with the customer service!”

Helpful Report

Posted 6 years ago

“1st time ordering food thru door dash and I must say I am very impressed. From the timing to the way the food was organized. Food was still hot when we got it. My co workers are now using them as well due to this great experience. Great Job Claude from door dash.”

Helpful Report

Posted 6 years ago

DoorDash is rated 1.3 based on 23,794 reviews