DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,796 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love that I can get food from my favorite restaurants without having to leave my house. Normally, I wouldn't mind going out to dinner but with triplets its very difficult to enjoy going out to eat. This service is very convenient, has a large assortment of restaurants to choose from and the app is user friendly and even stores your past orders so you can just order the same thing again!”

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Posted 6 years ago

“(( FRAUD ))) They have been charging $9.99 reoccurring charge per month since I placed my first delivery order back in august 2018. I have called 5 times to let them know about this error, and I have always been told they are escalating the issue and a supervisor will be calling back . They have never call me back. They don't let me talk to a supervisor. I received an email and they said no refund... (((FRAUD ))) BE WARE”

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Posted 6 years ago

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Posted 6 years ago

“I thought they were great, she was early I almost could not believe how fast it was, first time so far amazing”

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Posted 6 years ago

“Better than Uber eats and skip the dishes. I’ve BEEN using door dash and they have all the best restaurants around me with amazingly cheap delivery charges. They are way faster than the estimated delivery time and the food always comes hot and secure.The door dashers that deliver my food go above and beyond customer service. They are always kind and respectful. I have never had a bad experience.”

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Posted 6 years ago

“First Time User. Just what I wanted delivered in a timely fashion. Driver was very courteous.”

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Posted 6 years ago

“Ok so I wrote a review because I’ve been very happy with their service. Then after I write that good review, I read all of those other terrible reviews. I’m in a suburb of Cleveland, Ohio and every experience has been super cool for me. Half of the time they say it’ll take 35-45 mins and it’s at my house in 15-20 and still hot! I’m kind of bummed out that other people aren’t getting the same service, and after reading the DoorDash employee comment who said the drivers aren’t getting paid well I feel bad. The sweet little lady who just delivered to my house was texting me personally to let me know her status to keep me in the loop, and when she delivered my food, she even gave me a little bag of candy. I do wish I would’ve given her an extra cash tip now. I do hope this company steps it up in other places because they have potential to be a great company.”

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Posted 6 years ago

“I just started using doordash in the past couple months and it couldn’t be more convenient and have better customer service. I’ve used at least 2-3 times a week, and out of all those times, only once was I missing a drink. And when I told customer service, I was credited more than what that drink would’ve costed, and I was surprised, but I really appreciated that they cared. They text me and let me know when my food is picked up and when it’s about to be at the door, even though I can always check and see where my driver is. I always give them 5 stars, because in a society where good customer service can be hard to come by, Doordash proves care about making their customers happy. I would be their spokesperson lol”

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Posted 6 years ago

“I just placed my first order through DoorDash. Let me tell you this is the best way to bring hot food to you. Anywhere and almost any time. John our deliver guy was super nice as well. It was great to get our food so quickly and HOT. The price may be higher then what you would pay if you were to go to the restaurant but you are paying for the convenience of not having to drive. We will be using this service again. and the plus side its faster than Grubhub.”

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Posted 6 years ago

“I just used doordash for the first time tonight. I sort of feel bad that I had a Good experience after reading all of these horror stories. Our Dasher Joe was awesome. He even text to see what toy we wanted for our happy meal. Will most likely never use this service again though. Just didn't want to go out in this cold with the little one.”

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Posted 6 years ago

“My experience with Door Dash was great, but I ordered through the app for pickup! Sam's Eatery was fantastic! I was the first to use the DD with them! They thought it was broke. I will use the delivery next week. Remember good tips make a difference! It does help with a little patience. I have Kroger delivery and they bring my items in less than an hour! It doesn't take long for word of mouth to get out if your feedback is bad. Sometimes it is needed. I like DD because they have a lot more resteraunts than GrubHub! Thanks Door Dash for a pleasant experience!”

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Posted 6 years ago

“Food was hot and the drivers Tina and Rob in Florence, Ky were kind enough to make sure the delivery request was done. First time ordering, will not be the last ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 years ago

“I read a lot of VERY bad reviews about doordash. I ordered anyway. Driver was earlier than expected with the Entire order in bad. No problems!!”

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Posted 6 years ago

“Nicholas was our delivery driver he was prompt courteous and on time Thank you!”

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Posted 6 years ago

“Loved the ease of using this. Was quick and efficient! Would definitely use again.”

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Posted 6 years ago

“I ordered a special dessert for my mother in nursing care to be delivered on her 83rd birthday while I was out of state. The driver Fred C not only hand delivered to her room he contacted me direct to let me know my mother was delighted. Thank you for keeping my faith that human kindness and taking that extra step is still amongst us.”

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Posted 6 years ago

“Hihihihihi”

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Posted 6 years ago

“The delivery was great. But I ordered from this this in Newport News and the food was greasy. There are better quality this food in the area. They need to improve. Sorry.”

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Posted 6 years ago

“I wanted to make sure I got on here to write a review because I was super nervous once I ordered and then saw these reviews. Let me preface this by saying that I think your experience depends on a couple of things: 1) If you ordered from DoorDash app/website OR the restaurant's app/website, and 2) Your location. I ordered my lunch directly from Chipotle's website at 11:20am. The option for delivery came up for my work address, so I ordered. At the time, I didn't realize it was a service partnership via DoorDash. It just looks like a normal restaurant delivery on the website. At 11:50, I received my order via Dasher Massoga T (Springfield, IL), who was very pleasant and quick. The food ordered was accurate, but just a tad cool. I expected as much since when I go pickup my own order from Chipotle, by the time I get back to the office it's cooled off anyway. 30 seconds in the microwave & I was good. Long story short: - my order was on-time & accurate - my Dasher was kind & polite - overall a positive experience If you're concerned about the negative reviews, all I can say is just try it once. Depending on your region/area, you may have good luck like I did. :)”

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Posted 6 years ago

“Everything was correct, the driver was very nice, and the timing was fast and efficient.”

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Posted 6 years ago

DoorDash is rated 1.3 based on 23,796 reviews