DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,797 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,797 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such good service, communication is great! Plus the driver I had that delivered my food was super hot, plus point! But for real, I'm a lazy bum and willing to pay the fees and tip generously! Love them!”

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Posted 6 years ago

“Doordash Drivers are very good. The restaurants do not pay attention in preparing and sorting all the items.”

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Posted 6 years ago

“Today 9/5/18 a very sweet lady named Danielle delivered my BJ's lunch. She was great!! Lunch was hot and CORRECT! silverware and napkins were in the bag. We love doordash we use it almost DAILY. THX Danielle your todays rockstar! Tara @ Urbanex”

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Posted 6 years ago

“It food is always delivered before the estimated time it should be. My orders are always correct expect for one time. Dashers are really nice and quick! I love DoorDash I just dislike the fact that some restaurants charge $6.99/$8.99!for delivery that’s insane! Other than that I totally recommended this app!”

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Posted 6 years ago

“I placed an order that was not delivered due to a restaurant that closed early, in both parties defense it was a Monday night. But door dash reached out to me via management and explained the problem and refunded my order, Door dash provides the best customer service and excellence in delivery. I am proud to be a DoorDash repeat customer.”

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Posted 6 years ago

“Quick and friendly. Will order again”

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Posted 6 years ago

“Very happy except One time driver was very rude and non-engaging, although food was great”

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Posted 6 years ago

“The driver was early, food was exactly what I ordered, and the website explained all fees BEFORE I placed the order.”

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Posted 6 years ago

“I am dasher. If the food is late, on most occasions it is the restaurant which prepares it late. Drivers can be late 5 to 10 minutes due to traffic conditions not over an hour or forty five minutes. I remember times that their system was not working, and they even did not know if there was an order.”

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Posted 6 years ago

“So far happy and convenient. DoorDash is a great prepaid app. As far as the deliveries goes. They have good people for it and they have others that aren’t that great. I’d rate keeping in mind that most of their drivers are regular untrained individuals looking forward to serve others”

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Posted 6 years ago

“Driver 30 minutes early. Delivered to 3rd floor hospital. Great driver. Thank you”

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Posted 6 years ago

“Ordered and delivery at a 3rd floor hospital was 30 minutes early. Driver was excellent in all ways. Will definitly use again.”

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Posted 6 years ago

“I do not know why most of the reviews are negative in here. If the food is not ready at the restaurant, it is neither DD's or Driver's fault, but the restaurant to blame. 95 out of 100 it is the restaurant which are not preparing food on time. On weekends, you should be accepting delays because they are super busy.”

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Posted 6 years ago

“I currently drive at Doordash and now we have the opportunity to get paid the same day. Go to https://www.dailypay.com/signup/intro?ref=xfacdd3 and sign up if you work there. It helps to have the same day. This is not an ad, its to help drivers get their money faster.”

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Posted 6 years ago

“I can’t believe what I’m reading I’m a dasher. I’m early every single time. There might be bad ones but I think 80% reviews on here are of same people or trolls. I don’t see every dasher doing this bad. I have a 5 star rating and 100% on time deliveries”

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Posted 6 years ago

“Loooooove Doordash! Twice now they have been dead on for me. I have not one complaint. I injured my hip and struggle to walk. Doordash has been a lifesaver. My food was hot and fresh. Thank you to all involved with doordash! Wonderful!”

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Posted 6 years ago

“The service was surprisingly great. I was a little bit worried once I read the reviews but over all they were 10 minutes early with my food and everything worked great!!”

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Posted 6 years ago

“To be honest I’ve never had a problem with door dash. They are always on time . The only place I can find to deliver dunkin. The drivers are always super sweet and caring! I love you DoorDash ! Thanks for bringing me coffee when no one else could!”

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Posted 6 years ago

“quick easy great”

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Posted 6 years ago

“I LOVE DOORDASH :)”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,797 reviews