DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,079 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far happy and convenient. DoorDash is a great prepaid app. As far as the deliveries goes. They have good people for it and they have others that aren’t that great. I’d rate keeping in mind that most of their drivers are regular untrained individuals looking forward to serve others”

Helpful Report

Posted 7 years ago

“Driver 30 minutes early. Delivered to 3rd floor hospital. Great driver. Thank you”

Helpful Report

Posted 7 years ago

“Ordered and delivery at a 3rd floor hospital was 30 minutes early. Driver was excellent in all ways. Will definitly use again.”

Helpful Report

Posted 7 years ago

“I do not know why most of the reviews are negative in here. If the food is not ready at the restaurant, it is neither DD's or Driver's fault, but the restaurant to blame. 95 out of 100 it is the restaurant which are not preparing food on time. On weekends, you should be accepting delays because they are super busy.”

Helpful Report

Posted 7 years ago

“I currently drive at Doordash and now we have the opportunity to get paid the same day. Go to https://www.dailypay.com/signup/intro?ref=xfacdd3 and sign up if you work there. It helps to have the same day. This is not an ad, its to help drivers get their money faster.”

Helpful Report

Posted 7 years ago

“I can’t believe what I’m reading I’m a dasher. I’m early every single time. There might be bad ones but I think 80% reviews on here are of same people or trolls. I don’t see every dasher doing this bad. I have a 5 star rating and 100% on time deliveries”

Helpful Report

Posted 7 years ago

“Loooooove Doordash! Twice now they have been dead on for me. I have not one complaint. I injured my hip and struggle to walk. Doordash has been a lifesaver. My food was hot and fresh. Thank you to all involved with doordash! Wonderful!”

Helpful Report

Posted 7 years ago

“The service was surprisingly great. I was a little bit worried once I read the reviews but over all they were 10 minutes early with my food and everything worked great!!”

Helpful Report

Posted 7 years ago

“To be honest I’ve never had a problem with door dash. They are always on time . The only place I can find to deliver dunkin. The drivers are always super sweet and caring! I love you DoorDash ! Thanks for bringing me coffee when no one else could!”

Helpful Report

Posted 7 years ago

“quick easy great”

Helpful Report

Posted 7 years ago

“I LOVE DOORDASH :)”

Helpful Report

Posted 7 years ago

“Hooman K always delivers my food, and he does a great job! Food is always hot and we are provided with utensils. I never add a tip onto the bill because I always tip with cash. It would be nice if there was a way we could use coupons and it seems like the menus online isn't the full menu offered on site. But the delivery itself is always great and on time. I also love that I can track my dasher! Will be ordering again and again over! - Grove City OHIO”

Helpful Report

Posted 7 years ago

“I have ordered 7 times in the past 3 weeks, and they always arrived within the time they promised. Food has always been arriving in good condition, no spilling, no cold food or etc.”

Helpful Report

Posted 7 years ago

“I love Doordashd. Thanks for your services. I received thes orders on time and all items.”

Helpful Report

Posted 7 years ago

“Our experience with DoorDash couldn't have been better. The order was correct, our delivery was timely and our food was still warm. Additionally, the delivery driver was courteous and kind. What more could we possibly ask for? We do, however, feel bad for the less fortunate people who have had anything less than superior service from DoorDash. We live in Lewisville (Castle Hills near Parker & 121) and the restaurant was located on TX-121. Hopefully, for DoorDash, it's merely a matter of working the kinks out so-to-speak in other DFW areas in order to provide superior service in those areas as well.”

Helpful Report

Posted 7 years ago

“My dasher contacted me when he was running 5 minutes late, due to traffic. He delivered our food shortly after that and was very courteous! I'm impressed!”

Helpful Report

Posted 7 years ago

“First time using door dash. Was going to use grub hub until I read a review about how door dash was more prompt and accurate. 10 minutes earlier than promised and a few dollars cheaper for each entree than grub hub! Love it! Cant wait to use them again.”

Helpful Report

Posted 7 years ago

“Had my first experience today. Food was delivered in a timely manner. Food was good, ordered from Olgas.”

Helpful Report

Posted 7 years ago

“It was my 3 rd time yesterday ordering from village inn through door dash . Each time the experience was wonderful . The food was great and it was delivered in no time at all. The drivers are always very polite. I will continue to order from door dash. 👍”

Helpful Report

Posted 7 years ago

“Very happy with my service!! My order was exactly what I ordered and it was fresh and warm and right on time! !”

Helpful Report

Posted 7 years ago

DoorDash is rated 1.3 based on 24,079 reviews