DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,797 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,797 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hooman K always delivers my food, and he does a great job! Food is always hot and we are provided with utensils. I never add a tip onto the bill because I always tip with cash. It would be nice if there was a way we could use coupons and it seems like the menus online isn't the full menu offered on site. But the delivery itself is always great and on time. I also love that I can track my dasher! Will be ordering again and again over! - Grove City OHIO”

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Posted 7 years ago

“I have ordered 7 times in the past 3 weeks, and they always arrived within the time they promised. Food has always been arriving in good condition, no spilling, no cold food or etc.”

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Posted 7 years ago

“I love Doordashd. Thanks for your services. I received thes orders on time and all items.”

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Posted 7 years ago

“Our experience with DoorDash couldn't have been better. The order was correct, our delivery was timely and our food was still warm. Additionally, the delivery driver was courteous and kind. What more could we possibly ask for? We do, however, feel bad for the less fortunate people who have had anything less than superior service from DoorDash. We live in Lewisville (Castle Hills near Parker & 121) and the restaurant was located on TX-121. Hopefully, for DoorDash, it's merely a matter of working the kinks out so-to-speak in other DFW areas in order to provide superior service in those areas as well.”

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Posted 7 years ago

“My dasher contacted me when he was running 5 minutes late, due to traffic. He delivered our food shortly after that and was very courteous! I'm impressed!”

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Posted 7 years ago

“First time using door dash. Was going to use grub hub until I read a review about how door dash was more prompt and accurate. 10 minutes earlier than promised and a few dollars cheaper for each entree than grub hub! Love it! Cant wait to use them again.”

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Posted 7 years ago

“Had my first experience today. Food was delivered in a timely manner. Food was good, ordered from Olgas.”

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Posted 7 years ago

“It was my 3 rd time yesterday ordering from village inn through door dash . Each time the experience was wonderful . The food was great and it was delivered in no time at all. The drivers are always very polite. I will continue to order from door dash. 👍”

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Posted 7 years ago

“Very happy with my service!! My order was exactly what I ordered and it was fresh and warm and right on time! !”

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Posted 7 years ago

“All the bad reviews scared me but went ahead and gave it a try. Food was a little late (though they sent text updates letting me know). Food was hot, driver used an insulated bag and she was very nice! Great service in my opinion.”

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Posted 7 years ago

“I guess it’s hit or missed based on reviews. I got 10$ off my first order, free delivery and Chipotle delivered to work in 20 minutes. Well worth it. Also best referral system I’ve seen yet.”

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Posted 7 years ago

“They are awsome and cheaper than a lot of others like uber eats n I love ke DoorDash on my lazy days 🤣🤣”

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Posted 7 years ago

“I don't know what everyone else in these comments are ordering, but i just did doordash for my first time and it was GREAT. My driver was fast, nice and my food was still hot. He was 10 minutes early. It was great. Would definitely do again.”

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Posted 7 years ago

“Though these reviews seem troublesome, for my first order I got my food early, still hot, and the young woman who delivered it was exceptionally nice. I'll keep using them until they give me a reason not to.”

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Posted 7 years ago

“My delivery was correct and arrived before the ETA. The food tastes great.”

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Posted 7 years ago

“Did you know when you rate, you're only rating your driver. Every non 5 star rating dramatically affects the drivers customer rating, if it gets below a certain percentage they will be deactivated and no longer able to deliver food.”

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Posted 7 years ago

“Delivered food way faster than estimated time!”

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Posted 7 years ago

“I love doordash. Simply the easiest and fastest way to get most favorite food places delivered. I love the new interface with the update and custom orders for those who are picky like me , never had any issues and the drivers are professional USE DOORDASH ❤❤🤙👌!!!”

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Posted 7 years ago

“AMAZING AMAZING SERVICE. The restaurant was amazing, food was spectacular, and the driver was perfect! I even got minute by minute account of where my food was. I work in a location where food is often lost or delivered to the wrong address. Its gotten to the point ive lost hope in ordering from around here! But the driver found it and was very sweet too!”

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Posted 7 years ago

“Recieved my order very fast and driver was really nice”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,797 reviews