DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,798 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,798 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved my order very fast and driver was really nice”

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Posted 7 years ago

“Our company has used Door Dash on multiple occasions and we are absolutely happy with the service. We can order what we want without settling for the same old close restaurants. Our food is always hot and the drivers have been friendly. Thank you Door Dash”

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Posted 7 years ago

“Omar was excellent. He got my food here super quick. Everything was great, I’ll definitely be coming back here! I ordered sushi and teriyaki chicken from Joy Sushi. Door dash is cheaper then ordering plain ‘ole pizza, and the food choices are so much better. Thanks Joy Sushi and extra special thanks to Dasher Omar V.”

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Posted 7 years ago

“My order was late DUE TO THE RESTAURANT. People don't always realize that the restaurant decides how and when to handle the online/app orders. It is not always the driver's fault. I am speaking as a former Manager who ran a restaurant. Anyway, I called the customer service line and they were sincerely apologetic and paid for my food, so I got a refund for the food being 20 mins late. I'm definitely annoyed, but the fact that someone answered my call on the first ring and fixed the issue, compensated me, and contacted the restaurant directly absolutely makes up for an issue that, while inconvenient, does just kinda happen sometimes. I will use this company again.”

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Posted 7 years ago

“very fast and friendly driver brought my food still semi hot, which is what i was worried about. The driver took car to make sure the soup never lost of drop, I would recommend them to anyone who, like me, does not want to brave the cold to get something delivered besides a pizza, although they will pick those up for you as well lol . try them you will be amazed”

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Posted 7 years ago

“Everything was perfect, our order was exactly right, and we waited maybe 15 min for our drinks. The driver was very happy and kind.”

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Posted 7 years ago

“I really love DoorDash. I began using them because of a referral credit I had and their relatively low delivery charges. They have tons of restaurants to choose from and are usually the cheapest choice. My love for DoorDash was cemented recently when I had an issue with one of my orders where I never received my food. The dasher said they had arrived but they were nowhere to be found. After waiting outside for 30 minutes and talking to customer service for 20 mins, I was really frustrated because by now the restaurant had closed and I feared I would never get my food. However, the customer service rep went above and beyond, contacted the restaurant, and was able to reorder my food even though the RESTAURANT HAD CLOSED and got it to me within 30 minutes. They also gave me a $10 credit for the inconvenience. I was blown away and will continue using this service for all my delivery needs!!”

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Posted 7 years ago

“Hello... For everyone diner/eater using doordash for food delivery been happienest and gladly.🌟🌟🌟🌟🌟👋👋👍👍👍”

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Posted 7 years ago

“I have used grub hub and uber eats and have not been happy with them, because delivery times get pushed back, orders aren't correct, or food is cold. I ordered from Door dash before looking at the reviews, and I must say it was amazing. They were fast, the order was correct, food was still hot when I received it. I was so thrilled with it, I decided to order my daughter some food who lives across town. Again, food was hot, it was correct and the order was delivered before estimated time, and I was able to see the gps tracking to know where the driver was. Will be using again.”

DoorDash 5 star review on 23rd March 2018

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Posted 7 years ago

“First time ordering from DoorDash- liked that there was a much larger variety than other places (in my area, and I live in an affluent suburb in NJ) such as ubereats- much cheaper too. Came very fast and unlike ubereats which has many delays, mine came within 20 minutes. Great.”

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Posted 7 years ago

“This company came into my neighborhood recently and I gave them a shot. I like to order food because I work from home now and frankly have become very lazy. Right off the bat Doordash has TONS of restaurants to choose from in my area (including fast food chains and diners which are great). I've ordered 6 -7 times now, and i have to say my orders were 75% of the time delivered 15 -20 minutes early!! Which is a very nice surprise when dealing with delivery. Also the app is phenomenal, I love how they've incorporated "uber" technology into it, where you can track your dasher and see exactly where they are in the process...Lastly, their customer service to me seems so far top notch. I has a delivery the other day where the meal was missing an ingredient I ordered. The app made it very simple to report this, explain what happened; and at the end in minutes they just gave me a credit for the whole meal (minus the tax, delivery charge and tip which I felt was very fair) and stated they would deal with the restaurant directly automatically. THAT my friends is how you earn a POSITIVE review, and how customer service should be done in the modern world. No hassle for the customer, taking full responsibility and correcting the problem on YOUR end, and having the customer walk away with a smile and wanting to use your service again. These people get IT, all around, and I will continue to use Doordash.”

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Posted 7 years ago

“Maybe I just got lucky, but they told me my food would be here at 11:45 and it got to my house at 11:25. Driver was very friendly and food was hot.”

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Posted 7 years ago

“Quick delivery to my hotel in city I was not familiar with the roads and cuisine. Food arrived hot and prompt.”

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Posted 7 years ago

“Arrived earlier than expected and the food was all correct Price was very good I will def use this again in the future”

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Posted 7 years ago

“This was my first time ordering through DoorDash. I didn't have high expectations based on the all of the poor reviews, but I received great service. Expected delivery time was 60+ minutes, but my driver came within 30 minutes. The order tracking feature on their website was very accurate and helpful.”

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Posted 7 years ago

“I LOVE DOORDASH! They're very friendly and very nice people! I would suggest to use this app to my friends :)”

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Posted 7 years ago

“Fast delivery. Pleasant experience.”

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Posted 7 years ago

“It was our first time ordering and it was fantastic! The app was very easy to download and order from. The driver sent texts letting us know what was happening. Our food arrived fast( faster than the specified time) and hot. Driver was very friendly and courteous. Definitely be using DoorDash again!”

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Posted 7 years ago

“Brought some bombin ass eats to my mouth area!”

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Posted 7 years ago

“We find the delivery service, including the drivers, are excellent and the deliveries occur on time. The restaurants vary in quality, of course, depending on how much one wishes to pay. I wish they had more "high-end" restaurants, as that is what we prefer. They ask for a separate rating of the restaurant and driver, which is an important distinction. It would be helpful if they would publicize the ratings they receive from customers of the restaurants.”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,798 reviews