DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,799 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,799 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will do business again !”

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Posted 7 years ago

“My delivery never made it to me so I chatted with customer service through the website and they took care of everything in minutes. Very efficient and friendly and took care of my order and had it remade with no stress”

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Posted 7 years ago

“The number in the profile was wrong and I never got my meal. But I chatted with customer service and they took care of the problems in minutes. Very friendly and efficient with no stress. Good job”

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Posted 7 years ago

“The service and delivery fees are fairly priced. One particular driver in my location has dropped off several orders in recent months, and is always polite. It's nice having my food delivered before the estimated time given, as well. I live in a larger city, so traffic can be a bit of a pain, but my food has always arrived early.”

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Posted 7 years ago

“Great service!! Will use again!”

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Posted 7 years ago

“DoorDash is wonderful! The food isn't always great but the service from DoorDash is wonderful! Always super nice and most of the time it arrives earlier then expected:)”

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Posted 7 years ago

“great food; great delivery speed - first try for doordash; perfect!”

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Posted 7 years ago

“Door Dash was GREAT! The service excellent and the driver as well. Very polite and looked like he loves his job!”

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Posted 7 years ago

“The delivery was really fast and the delivery girl was very nice and appreciative of my tip. The food was exactly what I ordered too.”

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Posted 7 years ago

“Order was correct and delivered on-time.”

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Posted 7 years ago

“The delivery arrived in half the estimated time. Delivery person very polite and professional!”

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Posted 7 years ago

“very convenient and the food was piping hot when it arrived!”

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Posted 7 years ago

“I called DoorDash, my order from Nations was delivered within 30 minutes. It was correct, my food was HOT, and the fees were extremely inexpensive. I will use them for food delivery every time from now on. They were GREAT!”

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Posted 7 years ago

“Brought my food on time.”

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Posted 7 years ago

“Super fast! Hot food! Extremely nice people!”

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Posted 7 years ago

“Quick and delicious!”

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Posted 7 years ago

“Always got too me within a timely manner. Never messed up an order.”

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Posted 7 years ago

“Very convenient”

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Posted 7 years ago

“Excelente service”

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Posted 7 years ago

“I put in an order at 10:05 pm, the dasher arrived in half an hour with big smile, simply amazing!”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,799 reviews