DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,798 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,798 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service It was great!”

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Posted 7 years ago

“Thought my food would be cold, coming from cali and all ( lol ). food was hot & service was great. being disabled, this was nice. will do again.”

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Posted 7 years ago

“I am so thankful for DoorDash, it brings me peace of mine with the offered flexibilities in the schedule, delivering to the best customers with such joy when they see their food coming their way and learning opportunities in different restaurants and their specials. I enjoy being part of a company who is hands on with any issue that may arise in the process with a smooth resolution every time. Thanks for being part of my life. A happy dasher. Pam”

DoorDash 5 star review on 31st December 2017

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Posted 7 years ago

“greatest food app”

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Posted 7 years ago

“Ordered from a Wendy's a couple of towns over. Driver was kind and professional. Order arrived earlier than expected time, even while it is snowing out. Great first experience with DoorDash and will definitely use them again.”

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Posted 7 years ago

“My first time ordering so far so good arrived 15 minutes earlier than expected delivery time. Food arrived in perfect condition, the dasher is very professional”

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Posted 7 years ago

“Food came earlier than expected, William was kind and courteous the one gripe I have is that you have to decide the tip when you make the order o_O and there is no option for adjusting after you actually receive the service for which you are tipping. I had no cash and after my excellent service from William I felt that he deserved more than the 15% I left him but with no way to adjust the tip after checkout I was at a loss and I am surprised that DD doesn't have a a feature for adjusting tip, please consider updating your system!!!”

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Posted 7 years ago

“My driver Sarah S was very nice and did a great job. She adjusted to the mistake for address and was kind and polite and made the experience pleasant. I would use doordash again because of her professionalism.”

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Posted 7 years ago

“I came to Concord North Carolina to visit and ordered from Door Dash. Said the order would be here at 6:45 pm and came at 6:23 pm and the lady was extremely nice! Wish I could have tipped her more but unfortunately there is no contact info.”

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Posted 7 years ago

“Ordered arrived at early. Great tracking and notifications. A lot more restaurant options than Grubhub or UberEATS. Would definitely reccomend”

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Posted 7 years ago

“I never had an issue with my food being delivered. So when I lost my job due to a hurricane I signed up to be a driver, the pickups at the restaurant are fairly easy and I've never delivered food late so I give it a thumbs up.”

DoorDash 5 star review on 16th October 2017

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Posted 7 years ago

“WOW!!! I am very pleasantly surprised with the delivery service. After placing my order I asked my daughter if she has ever used it, bc I know she orders and has delivery often. She said NO, I've never heard of it Did you check the reviews? Ooopps No I said. Then I did...... Oh No! not very good reviews, lots and lots of 1 stars. Oh well if figured lessons learned.... But to my greatest surprise, my food was delivered about 15 minutes earlier than expected and piping hot. I think I'll give you another try. Happily Wanda Clayburn”

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Posted 7 years ago

“I was a littke skeptical to use doordase from reading the reviews, but decided to try it on my own. I ordered Mexican food and was expecting a 1 hour wait until I received it. I not only received my order 30 minutes early, but it was also still warm. My driver Ahmad M. Was very polite. I will definitely use them again.”

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Posted 7 years ago

“So far every order I've put in has always came either on time or before. I'm sure in certain areas it's a little different. But I haven't had any complaints. To be honest I'm staying at a hotel right now and I'm on the top floor. Every dasher has brought my order up the stairs even though I'd leave a message to let me know when there in the lobby so I can come down and grab it. I'm thankful for everyone who's brought me my orders !”

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Posted 7 years ago

“Had a delivery sent to an office building in downtown D.C. Delivery was really fast, and driver followed the instructions perfectly! Highly recommend!”

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Posted 7 years ago

“First time ordering from DoorDash. The phone app made it convenient and easy. The dasher was very nice and courteous. He texted to say he was on his way. Expected delivery was one hour and it was on schedule. Very satisfied. After reading all the negative reviews, I felt I needed to write something positive”

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Posted 7 years ago

“Ordering with the phone app was convenient and easy. They said my food would be there in an hour and it was. The dasher was very nice and courteous.”

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Posted 7 years ago

“The doordasher was really nice and brought napkins and anything I might need! Truly a customer-orientented doordasher!”

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Posted 7 years ago

“I will definitely rate my experience as high however the charges was a bit much. Thought about doing it again but it's not affordable. I will pass!”

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Posted 7 years ago

“I Love these service becouse is easy and realy fast..”

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Posted 7 years ago

DoorDash is rated 1.3 based on 23,798 reviews