DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,796 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 23,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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2284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using door dash and wasn’t disappointed at all . Got my order right and on time. he just got confused on my house number but that happens to everyone. Will use again. I read the reviews while waiting for my order and was so nervous but was happy in the end!”

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Posted 6 years ago

“Excellent, Quick Service. I highly recommend.”

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Posted 6 years ago

“I have been useing doordash for 3 years.I have never had any problems.The food is allways hot and fresh.They allways make my familys delivery ahead of time.You people want the comfort from sitting on your own couch at home. Well then you have to pay a premium for the service.All you cheap complaining Goons are ruining the world. Go somewhere else. They're here to make money to provide an excellent service. Not to deal with Liars cheats and made up stories. If you can't afford it. Then go pick it up yourself.”

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Posted 6 years ago

“DoorDash is the real MVP, at least in my book. They noted some 'unusual' activity on my account tonight and reached out to make sure I had placed the order, which I had in fact NOT. They not only immediately cancelled the order, but they placed restrictions on my payment methods until I could update everything. Regardless of anything else, they saved me $160. (BTW, the people who attempted to order tried again within FIVE minutes on GrubHub! I was able to stop that as well at least, saving me another $130). The local to that area PD wouldn't even go knock on the door of the listed delivery address/phone number (I'm 1400 miles away) so KUDOS to DD!!!!!”

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Posted 6 years ago

“My delivery driver picked up the wrong order, I sent a message to DoorDash and within minutes they called me, found a new delivery driver, and got the right order to my door! Very pleased with how quickly they got back to me!”

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Posted 6 years ago

“Just because of how they resolved my issue, I can give them a great rating. They at least make it right. Grubhub doesn't even try any more. You have to fight to get bs voucher, and money takes 3-5 business days. Doordash was immediate reimbursement, and they even reordered the food for me for the inconvenience fore free. I will solely use them from now on.”

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Posted 6 years ago

“Awesome app”

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Posted 6 years ago

“Was afraid to try Doordash for the first time because of some negative reviews I had read BUT..... IT WAS GREAT. We ordered from JJ's Mexican Restaurant in Salem OR and the food was just as requested and 10 minutes early! My husband ordered a shrimp dish and I had enchaladas with a side of guac and chips. They even included 2 small salads. It was hot when it arrived and Oleg, our "dasher", was polite and friendly. Couldn't have gone better - hope it continues.”

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Posted 6 years ago

“Got my food fast, left a $10 tip on the app for the driver because they only get $5 per delivery for going to have to wait in line and wait for the order to be made, remember if you want your food fast leave a $10 tip no driver is going to go out of their way to get your order when their are other orders who tipped,”

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Posted 6 years ago

“I had ordered mcdonald’s and forgot that the mcdonald’s near me was extremely rude and limited (only certain foods and only accepting cash) after midnight. I had totally forgotten about my personal experience there when ordering and my doordasher went to the other mcdonald’s (about 5 miles away from the original, opposite way of my house) and she came with my order, BEFORE my original delivery time anyway. She was super sweet and I was very apologetic about what she had to deal with and offered an extra tip but she very nicely refused. AMAZING SERVICE!!!”

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Posted 6 years ago

“Food was hot, fresh, and correct. Driver followed instructions to my complicated address very easily with no complaints, and food arrived right within the expected window. No issues whatsoever.”

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Posted 6 years ago

“Good service!!!”

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Posted 6 years ago

“Just joined recently and I’ve ordered 4 times so far. All great experiences and the dashers are awesome! Highly recommend!”

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Posted 6 years ago

“i was really skeptical at first after reading the reviews but i have to say i was 100% satisfied! i ordered wendys and got FREE delivery and my food was delivered before the estimated time and everything was correct and hot. i am so pleased with my order today!!!”

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Posted 6 years ago

“I am shock to see such bad reviews. I have used door dash often here in Colorado springs. My food haves always been correct. My dasher that have deliver ed my food , have aways been on time and very polite. I will keep ordering from door dash. It sure is nive to know someone else would go the extra mile to pick up my food and bring it to me . I keeps me from having to deal with the restraunt wait time or their additudes. Thanks dashers for being there . I know you work hard countless hours to get food deliver to customers.”

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Posted 6 years ago

“My family has used doordash 1/2 dozen times & each delivery was made on time,by courteous personnel--the food was hot .Just great to know we have a nice reliable company to help us out when without transportation.Thank you Melissa Bruce star valley dr.”

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Posted 6 years ago

“I have tried all the delivery services. DoorDash is, by far, the best out there. When I place my order I am given an estimated delivery time and my orders have arrived by that time each and every time, unlike the others who usually immediately send a message saying it will be delivered later than originally thought. It's not just the delivery. I have no idea if I am correct or not but I think they actually check my order when they pick it up. My orders are not over cooked, or missing items, unlike the other delivery companies. And I have ordered the same item from 2 different delivery services. I hope to see more restaurants add DoorDash as their delivery company!!!”

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Posted 6 years ago

“I read a few negative reviews and I am quite surprised. I have now ordered food with delivery services via doordash at least 10-15 times and I never had any problems. customer service is quite helpful if you have questions about an order. No multiple charges have appeared on my card.”

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Posted 6 years ago

“Raqi A. was within minutes of the best guess, called to set up delivery, and was also very nice!”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

DoorDash is rated 1.3 based on 23,796 reviews