DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,794 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 22nd June 2025

Parvash

DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

Ron

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Josie delivered my food with a smile and a positive attitude. She was awesome!”

Helpful Report

Posted 5 years ago

“When I placed my Door Dash order this evening, I had no idea how busy the restaurant would be. My Dasher contacted me ASAP to let me know the wait time was 1 hour. I hope he had something to do during this time. Thank you ELIZEBETH for waiting on my order and getting it to me in a speedy time. ELIZEBETH has been a frequent Dasher in my area. 78410 area code. Thank you ELIZEBETH. I appreciate all you do. Thank you, April Skoruppa”

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Posted 5 years ago

“I was really nervous after reading these reviews and expecting the worst from my first Door Dash order, but I was very pleasantly surprised. I ordered from Red Lobster and requested delivery between 5:00 and 5:30. Door Dash driver Christopher had the order to our house nice and hot by 5:01! He was pleasant and courteous. Red Lobster got our order perfect too which was nice. I received Door Dash texts letting me know the status of my order every step of the way. Maybe a lot of the experience has to do with the area one resides in? I live in Central Florida. I'll definitely use Door Dash again.”

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Posted 5 years ago

“I just started using doordash and so far it is Amazing!! The driver William is amazing,sweet and always gets our food on time or early!! Definitely gets my 5 stars!”

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Posted 5 years ago

“I tried to place an order with DoorDash for Five Guys Burgers at the cornerstar shopping center & it just didn't work wouldn't take the order. So after trying for to long I went to GrubHub placed my order the same as I was doing at DoorDash & the order went right thru. After waiting 50 plus minutes for the order to arrive I notice I had an email from them, it was informing me my order was cancelled, I wasn't happy. So went back to DoorDash tried again & nothing then it popped up saying the restaurant wasn't taking orders, thank you for that DoorDash. I found another location & for Five Guys placed my order & not one problem. They said the order would be here at 8:07PM & like they said it was here. The delivery person was very nice handed me my food after identifying whom she was & the company & we had our dinner. The service was great, the food arrived very hot & fresh we were all very pleased. Thank you DoorDash for getting our order to us, just like you said when I ordered.”

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Posted 5 years ago

“I ordered from Hartlands BBQ, and it was *****DELICIOUS***** I was in the mood for BBQ and this hit the spot in an incredible way. I would recommend this to ANYONE who loves BBQ. This is what your looking for in taste and quality. Every single side and down to the delivery was done impeccably. Gave the driver an extra tip for being way ahead of the timeline to get to me.”

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Posted 5 years ago

“Omg . I will never use anyone other than Door Dash! It’s a little more expensive, but you get what you pay for! My delivery guy, Ryan was really sweet and saw my notes after he had picked up my food for avocado slices so he brought me a very ripe avocado! Thank you , Ryan for going that extra mile , it was very much appreciated!”

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Posted 5 years ago

“This is my second review. I'm really impressed with customer service. My credit issue was resolved on the spot. Thank you, Door Dash!”

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Posted 5 years ago

“I live in Carmel Indiana and want to make sure my delivery man, Brandon, gets a great review. I ordered a milkshake from steak-n-shake and asked for no whip cream. Whoever prepared it, put whip cream on it by accident and Brandon caught the mistake. When he asked that the woman make me a new one, she refused and just scraped off the whip cream, taking a good portion of the shake with it. Brandon felt bad and STOPPED AT A CONVENIENCE STORE AND BOUGHT ME DONUTS WITH HIS OWN MONEY to make up for the mistake. I couldn't believe it! I gave him an extra tip, but still felt it wasn't enough. That is so far above and beyond good service. I sure hope the Door Dash powers that be read this and reward him.”

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Posted 6 years ago

“I LOVE LOVE LOVE LOVE this app. All drivers we have had are kind respectful nice and we'll mannered. Always gotten our whole order other then 6 cookies lol but hey there jus cookies lol. We have used door dash for about 3 days maybe 4 days now. And I love it. Being an single mother working 7 days a week about 8 to 12 hrs shifts and no vehicle and living about an 2 n a half hr walk away from away my type of restaurant. This is awesome helpful with those nights I get home early n the morning before school and don't really have time to make breakfast for my boy before school I can call N order breakfast before I leave work n his our food gets to the house right when I do. My deliverys have NEVER taking more then 30 30 45 mins food always hot to warm NEVER cold. All n all love it”

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Posted 6 years ago

“I am giving it 5 star review as the review will show up on top. The service was terrible, food delivery delayed, food cold, a dasher who did not mind to get off car and asked me to pick up the food from her car. Reported to support and no response from them after 10 days. So, basically a very poorly managed enterprise. The company is a rip off, its best to go collect the food or look elsewhere for delivery.”

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Posted 6 years ago

“My dasher Jackson did a great job on a great time!”

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Posted 6 years ago

“Thank you DoorDash for delivering food to my dad in the ER at the hospital!! I live out of town and they had no one to get them food!! Both orders were delivered in a timely manner, very affordable & I even spoke with the delivery girl to give her the exact room #. Will definitely be using you more!! DoorDash is the Bomb!!”

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Posted 6 years ago

“Door dash is the very best. I will NEVER use Hubgrub again. Doordash is always on time. The food is always warm. The people are always polite. The food is always correct. I havent had one problem ordering food for my mother who resides in Idaho. I'm in cali. The prices are great. 5 star from me without question.”

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Posted 6 years ago

“Just used DoorDash for the first time. We ordered from a restaurant a little longer distance than normally on other delivery services. I could not believe how perfect and HOT our food order was. We have never had that happen before.”

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Posted 6 years ago

“The service was fantastic. My food was hot and ready and more importantly time!”

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Posted 6 years ago

“Great timing food was still seaming. And the food was good even though he didn't cook the food 😆”

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Posted 6 years ago

“Doordash had the best customer service I have seen in a long time. I accidentally ordered to the wrong address and tried to cancel through the place I had ordered and they didn't let me. But not to worry cause the doordash driver and customer service were willing and happy to change the delivery address 5 minutes before the order was delivered. I am impressed and will definitely use their services again.”

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Posted 6 years ago

“This was the first time we used DoorDash and was hesitant because of all the bad reviews, but we were very pleased. We ordered from Arbys, got everything we ordered, much faster than we could have got it ourself and we will use them again. The young man that came to the door was nice and very business like. Thank You”

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Posted 6 years ago

“The lady was VERY sweet! We got Baskin Robbins and asked for chocolate chips and they didn’t have any, our door dasher stopped and got us some!! Also tried to give her another tip, she didn’t accept it. ☹️ Are they not able to take cash tips?”

Helpful Report

Posted 6 years ago

DoorDash is rated 1.3 based on 23,794 reviews