DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,794 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,794 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 22nd June 2025

Parvash

DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

Ron

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with delivery... driver was prompt.. (received earlier than anticipated) and very courteous Marcos F”

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Posted 5 years ago

“I drive an 18 wheeler and bever had a problem getting food delivered to my truck! Tonight I was stuck at a rest area having a oversize permitted load. I was able to get food delivered to me! The customer service was 100% great and the driver was amazing. I added cash tip because of the hastle of no actual physical address for the rest stop. Only a near by physical address.”

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Posted 5 years ago

“I had a rough day at work but my DoorDash driver Darrell turned that around with his positive attitude and very happy demeanor. Changed my day around!”

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Posted 5 years ago

“I AM A DASHER ORDERING THROUGH DOORDASH IS A PRICEY SERVICE! DRIVERS DEPEND ON TIPS TO MAKE A PROFIT! CUSTOMERS WHO DON'T TIP WILL BE LAST PRIORITY! YOU WANT GOOD SERVICE MAYBE YOU SHOULD STOP BEING SO CHEAP AND GO GET YOUR OWN FOOD! PLAIN AND SIMPLE IF YOU DONT TIP YOU ARE AT THE BOTTOM OF THE LIST THERE YOU HAVE IT!”

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Posted 5 years ago

“Great !!! Food was hot !! The app was very on point !!! Very impressed !!!!!!!!!”

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Posted 5 years ago

“today was my first order with Door Dash and l will be ordering for deliverly from them again,they are friendly ,quick,and great price”

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Posted 5 years ago

“I am a doordash driver. This is a pricey service to use. You get the convenience of us delivering your food to your door. My ratings are almost perfect. The people who complain the most never gives us tips and always such a far distance for us to drive delivering their food. We dash in the rain,sleet, and snow to deliver your food. Let me also mention most of the times the restaurants are super slow especially ordering from fast foods which even take longer than the traditional eat-in diner!! Did I fail to mention parking downtown is a disaster when there's absolutely no where to park!!! Sometimes we have to pay and have even gotten tickets on our vehicles. Delivery apps are pricey so I suggest to you do it yourself if you can't afford it. I once got an $80 order and got a $0 tip so if you want an perfect order I suggest you go get it yourself!!!”

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Posted 5 years ago

“The people giving the 1 star reviews probably don't understand what's happening. As a driver, when I get an order for something that has no tip or a low tip, I decline. Most drivers will decline it as well because we make our money with tips, not by bringing food for the bare minimum delivery pay which is often less than 3 dollars for us, and barely covers the gas to deliver and nothing for our time. You're charged more than that but the driver isn't getting that, they get paid through tips. Folks, if you can't afford to tip and tip well, you probably shouldn't be using the service. As far as the order being correct, often when I pick up food, the restaurant has sealed the bag it's in and I can't see it to check it. But, if not I always check to make sure it is what I am shown is ordered. I have seen orders though where what I see is the order and what the customer actually ordered are different, again, not my fault. Also, make sure you give the correct address. We can't bring your food to you if you gave us the wrong address. Also make sure you give instructions for difficult to find addresses like in apartments. Help us find you and we'll all be happier, especially at night when it's nearly impossible to see addresses from the street.”

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Posted 5 years ago

“They have the best costumer service I recommend them to anyone who is hungry. (not paid by Doordash to say this)”

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Posted 5 years ago

“Never recieved my meal from a Chinese Restaurant legit 30 seconds away from my front door and have a broken foot so I cant just go and pick up from them or take it into my own hands and this Custoner Service Rep Mia was an absolute dream and made EVERYTHING perfect and took control of the entire situation and made sure I was 1000% happy with everything and even made sure I was able to add a beverage onto my order because I noticed too late i didnt have anything to go with it. We need more people like Mia in the world of Customer Service and i would love to see her get a raise or a bonus for the quality of treating another human being like family. 10000 Out of 10 Stars for Mia and DoorDash”

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Posted 5 years ago

“My door dash experience started off horribly but after speaking to customer service they provided the best service. Renz from dash support and Deidra from executive relations went above and beyond to make sure the issue was resolved the first time. Thank you for making it right!!!”

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Posted 5 years ago

“Unlike other customers, I have had nothing but good service from DoorDash. My driver today was prompt, courteous, and helped me with the heavy part of the order. He even remembered having delivered to me about a month ago! I feel fortunate to have had a good experience!”

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Posted 5 years ago

“Hello, I have to tell you how nice and professional your Fresno, CA driver Elsa is. Elsa brought my groceries from Walmart this morning on time. Elsa made my day. Thank You Kathy”

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Posted 5 years ago

“Fast, easy friendly delivery+ had a voucher”

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Posted 5 years ago

“Hello I'm a driver for doordash and I read so many reviews and I cant believe how so many drivers can mess up something simple! When I get an order I am on it before pick up time I make sure I notify the customer that I'm in line and I ask for any special request and go beyond for the customer I do not leave until I check off all the items and if there is something wrong with the order I make the restaurant fix it and make them throw something extra in for customer for there wait I apologize to those who got bad drivers hopefully I can get your order the next time you use doordash cause you will not be disappointed”

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Posted 5 years ago

“The delivers have always been so night and deliveries are on time”

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Posted 5 years ago

“I am not sure where everyone is from as there are so many reviews. I live in Raleigh, NC, and I order from DoorDash frequently. I like the food options that are offered. I have never received incorrect orders or missing items. The people who have delivered my food have always been on time in accordance with the verification email sent after the order is placed. The "Dashers" have all been personable and professional when they deliver my order as well.”

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Posted 5 years ago

“Our delivery person helped us carry our groceries up 2 flights of stairs without us even asking. He was a wonderful guy, thank you!”

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Posted 5 years ago

“I have used door dash in the Fort Myers area twice now, and I have to say, they are amazing. The first time I had Chinese food delivery. Food was at my door within 20 minutes. They remembered all the sauces and brought me a current menu also. Then, last night, I wanted Taco Bell. They actually called me, checked my order to be sure it was correct and asked about sauces for my tacos which I couldn't order. After that, they were at my door within 15 minutes. I couldn't have driven to Taco Bell and back that fast. BOTH times, food arrived hot and delicious. I recently moved to the North Fort Myers area last December and don't like driving at night. It's great to know about this wonderful service.”

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Posted 5 years ago

“Ordered and it was delivered perfectly by a nice woman named Otavio.”

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Posted 5 years ago

DoorDash is rated 1.3 based on 23,794 reviews