DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,054 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked great”

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Posted 5 years ago

“Awesome door dash”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“2020 DoorDash LA has been exceptional. Their service is quick and their Customer communication with updates on delivery Is excellent. I have been very happy with their service”

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Posted 5 years ago

“I don’t care what anyone says I’m super hard to please this is the best services fair price and these people are on the frontline while people worship celebrities essential works are the celebrities in my eye DoorDash is beyond five stars great customer service!”

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Posted 5 years ago

“I love door dash! They are on time and when my order was messed up somehow they really stepped up and gave me a whole new order. I would also like to mention that when I left my phone from the chat they reached out to me by calling me and helped me get my order corrected and sent out to me in no time. They are awesome and very polite. I would highly recommend not only their user friendly app but also door dash as a whole.”

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Posted 5 years ago

“Lol to the woman who left her order out on the porch yet blames the driver/DoorDash for following instructions to a tee. You should be ashamed of yourself (especially if you low rated that driver!) Don’t you take any responsibility for not keeping an eye on the app you ordered food off of and had a delivery time given to you!? They even text you to tell you your food has arrived! A driver can go above and beyond and text you personally but they don’t have to at all. And fyi tons of people don’t like knocking or ringing on the door so unless you write KNOCK WHEN HERE/ or RING BELL.. A driver isn’t just going to do that. Their going to assume you are competent and notice your phone alerts, dummy And no you’re not going to be refunded (I guarantee it) because DoorDash doesn’t refund people who ruined their order because of their own fault Cry about it”

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Posted 5 years ago

“Ok so I work in a restaurant who just recently started doordash deliveries. As far as the delivering I can't say but for missing items and food being wrong, I can say that is entirely the responsibility of the restaurant. It's ordered and prepared and bagged at the store and handed to the doordasher. I had ordered from doordash before and had missing items. Called the restaurant and they tried to blame the dasher. It's not right. Please remember that next time that they are just handed the food to deliver. Just wanted to speak up for them”

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Posted 5 years ago

“Ignoring my instructions, the Dash Driver Lucas left my food outside in the rain and exposed to bugs. Within 7 minutes of lodging my complaint, DoorDash contacted me by phone and offered an $11 credit on my next order as well as allowing me to remove the driver tip. I couldn't ask for a faster, better resolution than that. Immediate help and attention to customer service. 5 stars!”

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Posted 5 years ago

“I'm a door dasher. I have read some of your complaints and about 99% are not the dasher fault. Depending on the restaurant is the major thing. The dasher does two things picks up food and delivers it. Most of the food is sealed in a bag or container. We don't go through your food!!!! You people that rate us on the quality of the food should be ashame of yourself or because of race. We have NO control of this. All my orders get their before the time. Only issue I have is instruction are not clear at all. It like a 2yr old wrote it. I have seen this in Richy and poor neighborhoods.”

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Posted 5 years ago

“Restaurant messed up my order. They wanted me to show up in person for refund. Not possible. But DoorDash stepped in and helped me better than I could imagine. Only my second time to use so this left a good feeling. Will use service again.”

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Posted 5 years ago

“I would just like to put out there that door dash drivers can also review customers. I just wish they would make them a little more accessible”

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Posted 5 years ago

“I ordered Cheesecake Factory apps for my daughter's outdoor socially distanced birthday gathering of 7 via DoorDash for the first time and was concerned it would take a while. It arrived fresh, hot, exactly as ordered and in less than a half hour! I was very impressed. Way to go Cheesecake and DoorDash! Very Happy Customer”

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Posted 5 years ago

DoorDash is rated 1.3 based on 24,054 reviews