DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,053 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,053 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m writing in defense of drivers (having worked as a delivery driver myself). Drivers are normally not allowed to check orders unless they place the order (i. e. for Taco Bell), so please stop down rating drivers for things beyond their control. As for bags being unsealed, I’ve had bags become unsealed due to the steam from the heat in the bag (or the restaurant does a poor job of sealing it). Drivers are not stealing your food!”

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Posted 4 years ago

“Door dash in Nixa, MO. Delivery driver: Geffory S. Was amazing! Restaurant didn't send my tea and he went back to get it and brought it all the way back to my house. Above and beyond. Share and make Geffory famous!”

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Posted 5 years ago

“We use DoorDash on a regular basis and have had trouble-free experiences when we use them.”

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Posted 5 years ago

“if anyone is uncertain about doordash from these reviews, it's okay. i was also kind of uncertain. but luckily they got the food to me even faster than the app had said! which was great. i live in an area that is very easy to get to and pretty close to the restaurant, which might factor in.”

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Posted 5 years ago

“I just downloaded the doordash app and made account and wanted to let Doordash know that I was very satisfied with the delivery of my food and The Dadher Anthony was fast and very professional. I will say Doordash was a blessing to us all with everything going on with being locked inside and I can not put into words how ea d y Doordash made it for me to get all my needs and FAST too!! I will definitely tell everyone i know about Doordash!!! And What a Big Blesssing you are to me in times like these. I don't know Anthony my dadhers last name .I would like to say Thank you to him from the bottom of my heart!!!! I will surely use Door dash on all my delivery needs!!! Thank you Sincerely!!!”

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Posted 5 years ago

“DoorDash is fantastic. I order three or four times a week. Instructions are followed perfectly. Always get a knock on the door to alert me food is at the steps. Customer Service is excellent. Thank you Door Dash!”

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Posted 5 years ago

“Doordash has always been awesome to me. Order usually on time, food is always hot. They leave it at the door as they are supposed to during the pandemic. Never had an issue. For those with issues make sure you tip in the app. Usually if you tip depending on the distance the dasher has to drive, you’ll get your food fast and hot. If you don’t tip or you tip $2, your food will not come fast, if at all. I live 10 miles out, always tip $20, and my food gets here quick! I order twice a week!”

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Posted 5 years ago

“I love DoorDash and order all the time. I appreciate that their time estimates are usually pretty accurate. I have had a couple issues with orders, most recently I received the completely wrong order. I contacted customer service and they responded promptly and were very friendly, and issued a full refund (which I appreciated because I am vegetarian and received a meat order). 99% of the time there is no problem, and when there was, I found their response to be very satisfactory. Will order again.”

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Posted 5 years ago

“I have used Door Dash about 5 times. I have always had excellent service. After reading all these bad reviews I felt I needed to say something positive. My orders have been correct and the delivery very professional and quick. I do tip very well because I appreciate this service.”

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Posted 5 years ago

“This is so wonderful for someone who can not drive! I have my dash pass and can order for a huge array of restaurants with all different kinds of foods in my area. They give me a time and they are always right on time and the food is always hot. They have NEVER gotten the order wrong or forgotten anything.The delivery people are always nice and polite. It's the best thing going plus I get to try new and different places I would never have heard of if Door Dash had not had them on their list of restaurants. Please give them a try. I love them and you will too!”

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Posted 5 years ago

“They were on time and perfect. Sent me a pic of delivery outside my front door. As good as Dominos on delivery.”

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Posted 5 years ago

“My son just returned from a 7 month deployment. To relax and unwind he went to a hotel in Norfolk Va. I live in Knoxville TN. I sent him dinner -steak, shrimp, salad , & baked potato He was thrilled! I'm so glad this service is available for long distant deliveries!!”

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Posted 5 years ago

“Thanks to the driver who brought me back my missing pizzas!! It was super appreciated!!!!”

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Posted 5 years ago

“6 stars if it were possible! I ordered some food yesterday evening and it took an hour longer than what the delivery said was expected. I didn’t reach out to Customer service but they reached out to me. They Apologized and applied $10.00 credit towards my next order. Door dash was professional, reliable & caring. Thank you door dash for handling this situation with care.”

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Posted 5 years ago

“food was great FROM McAilsters Deli in Pigeon Forge ,TN Service was very friendly....on time ...no complaints!!! this was my second time using door dash, will not be my last! Thank you!!!!!”

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Posted 5 years ago

“I am a new customer and have used them several times over the last month. The delivery service and the food have been good. I order food on my phone, and it just appears on my porch like magic! Quite simply, it is a dream come true. That being said, it is pretty good as it is. Last night however, my dream turned into a nightmare: I ordered food at 6:04 and it arrived at 8. Needless to say, it was soggy, cold, and tasted horrible. It was so bad that most of it went in the trash. Paying $60 for horrible food and being left hungry was not fun. Very disappointed. BUT - when I contacted them, DoorDash immediately gave me a credit for my full purchase. So in summary, 95% of the time the service has been great, and they promptly corrected the issue when there was a problem. I would recommend. :)”

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Posted 5 years ago

“Customer representative, Wind Zor, was so wonderful after having had a rough go with my order where I had tried to update my address after realizing it was a couple of blocks over from the correct location, another representative had said there was nothing they could do but have the driver leave our food at the wrong address to be picked up. They couldn't refund the order or have it delivered to my address, as it was a couple of blocks out of range of delivery, according to their system. So I drove to pick it up, but it wasn't there, so I called Door Dash Help Center again. Wind Zor answered and was very understanding and helpful and took care of it with quickness and awesome customer service. It was the kind of behavior you rarely find, and is deserving of a raise! Thanks again!”

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Posted 5 years ago

“I've had friendly drivers, quick delivery, and orders correct. When I order I make note to driver to check order is correct before leaving facility. Great service, wish it wasn't so expensive.”

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Posted 5 years ago

“I have never used Doordash, but I have been a taxi driver. I would like to say in support of drivers and customers that in certain instances they are probably both in the right. Being a taxi driver I completely agree with the other person on here who spoke about NO VISIBLE ADDRESS or SPECIFIC INSTRUCTIONS WHICH ARE NOT RELAYED, ISSUES WITH RESTAURANTS or PEOPLE NOT ANSWERING. These are all some of the problems I have faced. I think to be rude is just unacceptable, for either the customer or the driver. Yes, it may be the driver's fault or some "administration" issue, but if you are really that dependant on the service you choose maybe you should hire your own chef. Things do not always work out the way we would like them too, obviously. Unfortunately, there are some also who might not be as professional as we would like, but there is no point in labelling all as the same.”

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Posted 5 years ago

“From a delivery driver's perspective, I can not deny that there are some bad delivery drivers as there are bad CUSTOMERS. DRIVER'S are blamed for EVERYTHING even things that are NOT their fault or beyond their control. I would like to address some of these issues. Many times RESTAURANTS ARE SLOW. LATE, etc due to either the fact that they are VERY BUSY or UNDER STAFFED, EMPLOYEE CALL OUTS. A driver can NOT control how long the restaurant takes to make a customer's food. Drivers want the food ASAP as time is MONEY for them. How is it the DRIVER's fault that the restaurant took FOREVER to make their food? Also MISSING ITEMS. Do customer's understand that DELIVERY DRIVER'S ARE STRICTLY PROHIBITED TO OPEN THEIR SEALED BAGS??? A MISSING ITEM IS THE RESTUARANT'S FAULT..PERIOD. Driver's can check for drinks or that the receipt matches the bag, however we can not control if the RESTAURANT MISSES one or some of their Items. HOW IS THIS THE DRIVER'S FAULT???MISSING ITEMS ARE 100% ON THE RESTAURANT. CUSTOMERS NEED TO STOP BLAMING THE DRIVERS FOR EVERYTHING. ESPECIALLY THINGS THEY HAVE NO CONTROL OVER SUCH AS LATE FOOD DUE TO LONG WAITS AT THE RESTUARANTS AND MISSING ITEMS...THIS IS 100%THE RESTURANT'S FAULT, NOT THE DRIVER. Yes we do get STACKED or MULTIPLE ORDERS. The same way PIZZA DELIVERY DRIVERS AND CHINESE FOOD PLACE DRIVERS GET. DOOR DASH should NOT allow customers to track drivers via GPS. VERY UNFAIR. What matters is if the delivered food arrives on time and warm. NOBODY has issues with PIZZAS DELIVERY AND CHINESE FOOD PLACES DELIVERING MULTIPLE ORDERS. WHY IS THERE AN ISSUE WITH DOOR DASH DOING THIS? Also this is not all of the time either and the most we get is 2 orders not 5 to 10 orders such as pizza and Chinese food drivers. DRIVERS drive about 100 or more MILES per day yet the older generation INSISTS ON THE DRIVER KNOWING THE AREA!!!! THIS IS 2020 NOT 1957. DRIVERS USE THEIR GPS AND 98% OF THE TIME IT IS ACCURATE. If you put the WRONG address on the account or FORGET to include an APARTMENT BULDING NUMBER, than you have only YOURSELF TO BLAME. Also if we have an issue such as we can not find your house, the restaurant is late, the restaurant is out of an item...PLEASE ANSWER YOUR DARN PHONE/TEXTS!!!!! It is ABSOLUTLY INFURIATING when a customer takes forever to RESPOND when something comes up. TIMES IS MONEY FOR US and we do NOT have ALL DAY to wait for you to RESPOND!!! So please check your phone/texts. Write any specific instructions or directions on your account. Such as if you have had issues before and know the GPS brings the griver to the wrong area. Let them know on "SPECIFIC INSTRUCTION" on your account or text them to let them know. We are NOT CLAIRVOYANT. Also I have read complaints about drivers not knocking when doing contactless deliveries. Do you understand many people do NOT want you to knock as their kids are sleeping or the dogs go crazy etc. If you want the driver to knock please write that in the "instruction" area we can not know this unless you tell us. Many customers do NOT want us knocking on their doors. As for drivers not wearing masks, most deliveries are NO CONTACT!!! If you want a NO CONTACT delivery than do not come to the door to meet the driver and later complain about NO MASKS!!!We all wear them to pick up food in the restaurants but don't need them for SUPPOSED NO CONTACT DELIVERIES!! If NO MASK bothers you than DO NOT COME TO THE DOOR TO MEET DRIVER WHEN YOU HAVE REQUESTED A NO CONTACT DELIVERY!!! COMMON SENSE!!! Also for night time deliveries, for GOD'S SAKE..LEAVE YOUR LIGHT ON!!! HOW DO U3PU EXPECT US TO SEE YOUR HOUSE NUMBER WHEN YOU DO NOT LEAVE A LIGHT ON???? If you order food enough, PLEASE BUY HOUSE NUMBERS TO PUT ON YOUR MAILBOX OR HOUSE!!! Customers complain about food being delivered to the wrong house/apartment yet SO MANY do not even have house numbers on their house or mailbox!!! Than the driver calls/texts them and they take their sweet time answering after 10/20 MINUTES!!! We have a timer...if we CAN NOT contact you in 5 MINUTES....we are to leave the food and marked DELIVERED!! Many customers do not have numbers on their house or mailbox..then they do not answer the drivers calls or texts and expect the delivery driver to know where their house or apartment is!!!!! This is LUDICROUS!!! We can NOT wait all day for you to answer phone/texts!!! If you do not answer us in 5 minutes and we are at the WRONG HOUSE, we are to leave the food, upload a picture and MARKED DELIVERED. YOU HAVE ONLY YOURSELF TO BLAME IF YOU DID NOT LEAVE A LIGHT ON AT NIGHT, HAVE NO HOUSE NUMBER ON YOUR HOUSE OR MAILBOX, AND/OR NEVER ANSWERED OR TOOK FOREVER TO ANSWER THE DRIVER'S CALLS OR TEXTS. I am not saying that all drivers are perfect but please STOP blaming us for EVERYTHING!!!! Many customers try and SCAM Door Dash 24/7 trying to get FREE FOOD AS WELL.”

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Posted 5 years ago

DoorDash is rated 1.3 based on 24,053 reviews