DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,052 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fav delivery company hands down”

Helpful Report

Posted 4 years ago

“Fast, (10 mins. earlier than expected). Food was hot, delivery guy was courteous.”

Helpful Report

Posted 4 years ago

“DoorDash cannot help that restaurants get orders wrong. I ordered a French Dip from Arby's but received a plain roast beef sandwich. Customer service happily and quickly resubmitted my order. When it arrived, I received a second plain roast beef sandwich. I contacted customer service again. They put a credit on my account. I ordered a French Dip from a different restaurant. It was terrible. None of these things are the drivers' fault. The delivery time was reasonable. Customer service was ready to address any issues I had.”

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Posted 4 years ago

“I have ordered from skip in the past, and after 3 orders not being delieverd and one thrown in the bushes outside our home we were done. We tried door dash and it has been FANTASTIC! the drivers in my city are polite and go above and beyond when it comes to finding my home and communication. Not once has my food been mishandled nor not arrived at my home. Thank you, and I apreaciate you all.”

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Posted 4 years ago

“This person named Ellen in Brooklyn park Maryland is an amazing doordasher please give her a raise she deserves it and God bless my name is William bare”

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Posted 4 years ago

“Our dasher, Fabio Moura, was fantastic and gets 5 stars(and hopefully a raise!). The restaurant gets 1/2 a star. It took 1hr 45 minutes to get the food we ordered in Olney, MD and 5 minutes to deliver it. The poor guy had to wait and wait and wait for them to complete the order. We were really appreciative that Fabio took the time to text us to keep us updated as to the restaurant's slowness. Sure hope we get Fabio again as a Dasher!”

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Posted 4 years ago

“I LOVE Door Dash! Their customer service is the best. I have never had problems with drivers and delivery unlike other food delivery services. The Dash Pass pays for itself!”

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Posted 4 years ago

“First time order, great, on time. No problems.”

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Posted 4 years ago

“Door Dash was prompt and friendly. I love the updates that were provided all the way to delivery.”

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Posted 4 years ago

“Doordash is saturated with drivers. There is always someone available. That being said drivers dont accept orders if the pay is not right. So chances are if you waiting hours for your food you low balling the tips. Stop being cheap and stop ya crying. You want your food either go get it yourself or tip the driver making the order worth his time. Its not Doordash fault either because they recommend a decent tip based off order and mileage but than you change that smh stop being cheap. Sick of seeing people cry but tipping driver $2 to drive 10 miles smh”

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Posted 4 years ago

“With Covid door dash has been a stable. The subscription saves a ton of money and the customer service has been the best. If anything gets missed, they take great care of the customers. Thanks door dash.”

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Posted 4 years ago

“I’ve used DoorDash for months and have never had a problem. Currently i’m still waiting on a Chipotle and the delivery keeps being pushed back. It’s not DoorDash’s issue but an issue on Chipotle’s part.”

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Posted 4 years ago

“Samuel picked up my order from Les Brothers and delivered very fast. He kept me informed with text. Great service”

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Posted 4 years ago

“You must choose how you want your food delivered by contactless delivery or handed directly to you on your app not drivers fault if you don't know how to use the app there reason you must choose some areas food will get stolen if is left in front porch. by porch pirate's by choosing contactless your responsable if get taken drivers have steps such as taking picture of where they left order to prove it was left where it should be. if u choose hand order to you. the driver must had order to you until that order is in your hands driver is responsible and if you don't take order then driver has timer and steps to try call or text you if you still don't take food from driver the driver can leave with food and get paid plus eat the food you the person who ordered the food you paid for and responsible for. MAKE SURE YOU READ THE AP ON HOW YOU WANT YOUR FOOD DELIVERED”

Helpful Report

Posted 4 years ago

“As I am reading these reviews and I am actually a dasher I can actually tell you most people don't read the app when ordering example would be making sure delivery address you actually want food to go to is correct like work location instead of residence. Pandemic right now has merchants open one day normal hours, closed earlier then normal the next and possibly closed day after that. it is impossible for any company to keep up with the hours of operation best bet before placing order threw any third party delivery service is calling to find out if they are open or not and there hours of operation. Generally if merchant is closed and driver arrives at restaurant that driver gets half of the promised pay. As a driver I follow all instructions you leave such as for contactless delivery or hand order to customer or in the app they leave you spot for you to be specific instructions for where you want your food once arrives at the address you provide. I actually take pride what I do because I know I am actually helping business with getting there food to customers such as elderly who are in nursing home or assisted living who can't leave right now. As far as food being cold 50% time is merchants tell doordash when it will be ready by and they have it completed earlier then the time they give the time to doordash other 35% there trying to find a driver in the area some times drivers are dispatched over 45 min away cause there is no dasher in area working or it's extremely busy. the other 15% is u got crappy driver who dose not invest in More bags or bigger bags to keep food warm or just don't plain care. I personally take every order offered but can tell you if you don't leave a tip just delivery fee if you have one it is hard to find drivers who will take the order base pay for order is $2.00 and change for my area so how many of you would drive 10 miles in 6 inches of snow for $2.35 probably not many another reason why food gets delivered cold because most people would not drive in that far so little pay which means takes longer to find drivers.”

Helpful Report

Posted 4 years ago

“I love Door Dash. In the midst of this pandemic - I am thrilled! The no-contact delivery has been great. I only wish more restaurants in my area would sign up. I live out-of-town, so, its a drive. However, staying healthy is a priority for me. I have no problem giving Dasher a generous tip for their service. I consider them, "1st responders." They are putting themselves at risk, so I stay safe. Kudos! Plus, they are helping restaurants stay afloat, and working so they can continue providing for their families. I wish more people would utilize Door Dash, and more businesses would employ the Dasher. Just my thoughts....”

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Posted 4 years ago

“Ordered from Door Dash 2 times. My first order was all to h^ll and took forever but this time Brenda H from the Johnson City location did such a good job. Food was delivered fast, and she was so kind. Even gave my doggie some attention. Thank you Brenda H for turning my horrible experience with door dash last time into a good experience this time.”

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Posted 4 years ago

“My driver Assad from Anthony’s coal fire pizza was great. Puntual and friendly.”

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Posted 4 years ago

“Frankie R is great.He let’s you know when your order will come,as well as keeping the food in great condition!”

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Posted 4 years ago

“My order was wrong, multiple small mistakes, customer service apologized and refunded my entire order plus a $5 credit. I can't tell you how much I love these silly monkeys, they are perfect. 100/100 service.”

Helpful Report

Posted 4 years ago

DoorDash is rated 1.3 based on 24,052 reviews