DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 23,789 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 23,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 21st June 2025

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DoorDash 1 star review on 20th June 2025

2286

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door Dash is the greatest thing ever! At least here in Tucson. I admit today is only my 2nd order but so far I am very impressed with the ease of ordering, the constant updates on status of order, & very friendly dashers. Thank you to whoever started this service.”

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Posted 5 years ago

“Brandon M., was my dasher in Myrtle Beach, SC. & he was very fast with the delivery, polite,& my order had text-message updates, right up until he was a 1’minute out.(5’stars for Brandon!)I tipped 30%, a quick delivery! Stay safe! 5/2020”

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Posted 5 years ago

“I was extremely upset with my order (wasn't door Dash's fault), and I submitted a request for a refund because I wasn't able to eat the food delivered. They got back to me in maybe 2 minutes and issued a refund. The customer service was very fast and very sweet. I have never had an issue.”

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Posted 5 years ago

“Every order has been on time or before. Food every time is hot! The best delivery service in the area!”

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Posted 5 years ago

“Great service. Dinner was hot. Driver courteous. And Gramma said he was cute”

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Posted 5 years ago

“My door dash driver delivered my order to the wrong house, i ordered again the next day but cancelled due to what happened previously. I went on a chat with Divya P and she not only got my order cancelled she went out of her way to make sure the food wasn’t prepared yet and got my money refunded. She was amazing and deserves a raise! I will continue ordering from them just because of her exceptional customer service. Thank you again Divya!!”

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Posted 5 years ago

“I ordered from Chipotle today. My driver Tracy came in the exact time it stated the order would be delivered. When I opened my bag, I was missing two items. I called Tracy who stated I would have to call Chipotle as that was the bag she was given. I called Chipotle, who expected me to come back and pick up my last two items. Really? Why would I have ordered delivery if I wanted to pick it up. Tracy then called me back and offered to go back to Chipotle to pick up my items when she heard that Chipotle expected me to pick them up. She was back within 20 minutes of dropping off my food originally. Excellent service from Tracy in 43528. Highly recommend.”

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Posted 5 years ago

“When special intrusions were not followed doordash refund me half money .”

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Posted 5 years ago

“I have ordered from DoorDash several times. I have only had two issues and they were handled quickly and without any additional problems. I cannot say the same for other delivery apps. I used another app for the second time today and they are 0 for 2. Issues both times and I had to argue to get them to fix it both times. DoorDash is definitely the best.”

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Posted 5 years ago

“I am 6 weeks into self quarantine and sick of cooking. I thought I could order directly from the vendor-- Chik-Fil-A--- rather than use a third party, but I Chik-Fil-A's site was misleading in saying THEY would deliver. I ended up using Door Dash for the first time. My order was here in 15 minutes (hot and enticing) and the driver followed my directions explicitly. "Leave in door and knock." I wish I knew exactly who he was and if Door Dash wants to investigate, feel free to reach out to me. He deserves recognition. Long story short, I had my doubts about third party delivery services but I was more than satisfied and thankful. I will try this again.”

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Posted 5 years ago

“Just wanted to say how happy I was with the service of door dash compared to the yucky service of uber eats”

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Posted 5 years ago

“I work for doordash for over a year. Yes, there are app problems sometimes that are beyond the delivery drivers control. Also we are given a computer generated time for pick up and drop off. This does not take into consideration long lines at the fast food drive thrus just to get to place the order for the customer then having to wait for the restaurant to get the order ready. It does not account for traffic or detours either. It also does not account for the numerous times the customer puts west instead of east for the street name or when they give an ambiguous location..behind the fish market on market Street up a ramp behind a green house...but the address wasn't actually on market st...when really if they just put the right address to begin with their Dasher would find it much quicker.. it also doesn't consider problems with finding parking in the more congested urban areas..this happens at least 2 times a day in an 8 hour shift.. 6 days a week for me. But somehow the Dasher should be able to decipher the address and magically know exactly what the customer meant or the driver is considered stupid!!??? Really!!?? If u only knew what ridiculousness ur driver deals with between the restaurants screwing up the orders, the driver arguing for you the customer to get the correct order..the unclear addresses..and all the traffic and parking problems as well. Yes if u order McDonald's and u r seven miles away during rush hour from McDonald's by the time the order gets to u..it's going to be a soggy brown paper bag that's filled with luke warm food. Why don't people know that!? When u drive ur fast food home urself isn't it a soggy luke warm bag of wilted food!? Why do u think it would be different if a delivery driver brings it!? We do our best with thermal bags to keep it warm..but people expect their delivered fast food to be steamy hot after a seven mile drive! That unrealistic even in the best of circumstances. And yes! Ice cream and shakes melt and hot drinks get cold! If u order ice cream and expect it not to melt...ur unreasonable! Please! Just give ur address and then if it's a business..write the name of the business..it's very simple! And if ur in a weird hard to find location..help ur driver out if they text u and ask for a cross street or a landmark! Ignoring my texts when I ask for ur help only makes delivering ur food take longer! And also, it is covid 19 we are under quarentine as a nation..your Dasher is putting their health at risk to help u out during these uncertain times. Tip them! We r bringing u ur food so u can stay at home safe! Also when u type leave at my door. I follow ur instructions. I also send a text. If u choose that option for me to leave it at ur door..then expect it to be outside where it is getting cold more soggy and left outside for anyone to walk by and take. If it's raining and u tell ur driver to leave it outside...ur food will get wet! If ur driver sent u a text and told u ur food is outside ur door and it takes u ten minutes to go outside and get it..yup! It will be melted, soggy, and cold by then. Not ur drivers fault! If u have never been in this type of business then u have no idea the things we deal with. You have no idea of how the system works or how difficult it is at times. Please be kind considerate and compassionate to ur driver. Some of us are college educated hard working moms who lost their job due to covid. We are doing this to help out our community and to be able to support our families after our jobs have been ripped out from underneath us. Please be patient and kind as some of us are doing our best!”

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Posted 5 years ago

“I love DoorDash! They are always on time if not early, Dashers ALWAYS follow my food and delivery special instructions! If there is something missing or wrong with my order it is not questioned like with other delivery companies, I receive an immediate credit to my account and can move on with my day!! The Dashers are very friendly and considerate. I also appreciate the continual updating of new venders to choose from! The experience I receive from this company always makes me happy! Rock on DoorDash!!! You have a loyal customer for life. By the way for you skeptics order from Postmates or GrubHub a few times and you will see exactly what I mean.”

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Posted 5 years ago

“I totally love it!! I been ordering with Doordash for almost 6 months and I totally love it! I never had a problem! I guess all the drivers for my orders are been super professional! So no everyone it’s the same! I always have a very good experience with them! The food it’s Always at time , and warm ! But of course I always make sure to tip very well so they are for sure very happy to delivery my order! So yes 5 🌟 for DOORDASH! And all you drivers! Thansk so much for be out there risking and anyways trying to do the best y’all can! God bless y’all!💯❤️❤️❤️❤️”

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Posted 5 years ago

“If there was a zero star option I would select that. About $12 worth of food never made it to us, their reaction was pretty much better luck this time, not our problem. and would not arrange for someone else to pick up missing food, 1 week later $5 refund. Most recently got a call from the most unprofessional human I've ever spoken with who started the call saying, "ya they don't have this part of your order." I asked to speak with someone more professional and they hung up, needless to say I canceled my order. I will NEVER use door dash again.”

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Posted 5 years ago

“I ordered a order from Little Caesars and doordash delivered they were very fast light the food was warm and in good condition I have no complaint they were even faster than other local pizza restaurant delivery time”

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Posted 5 years ago

“Awesome service. Very fast. I will continue to use this service. 5 stars”

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Posted 5 years ago

“I ordered from Bob Evans less that 2 miles from my home at 3:30. Delivery time estimated 4:05. At 4:10 I called the driver Jerry with no answer and no call back as I requested. At 4:30 I called the restaurant and was told my food was sitting there since 3:55. I told her to cancel delivery. As I got to Bob Evans Lk Wales Fl, another driver, Cheryl, was coming out and asked my name. She said she just got the order. It wasn’t her error. I will not use Door Dash again!!”

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Posted 5 years ago

“I ordered my food from Popeye's and never received it. Door Dash took my money and didnt deliver my order. And now I can't reach anyone to make a complaint. This company should be ashamed of themselves and I will never support another restaurant who uses them as a 3rd party deliverer until I get my money back”

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Posted 5 years ago

“I am a doordash driver. If you tip high in the app then the first available doordash driver will accept your order and take it to you quickly. If you don't tip well in the app then no driver will accept your order and your food will float around in the system for hours. THATS WHY YOUR FOOD DOESN'T GET DELIVERED ON TIME”

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Posted 5 years ago

DoorDash is rated 1.3 based on 23,789 reviews