DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,055 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,055 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 31st August 2025

2303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders come right on time every time! Seem to get the same Dasher most of the time and his customer service is wonderful!”

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Posted 5 years ago

“Very fast delivery. Driver was very nice.”

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Posted 5 years ago

“As a door dash driver we heavily rely in the restaurants to get the right order because we can not break the seal during covid 19. I personally tell the restaurants how many items should be in the bag. It's not a hard task. It's not hard to pick up and delivery the food. If their is a problem call the customer. I wear mask and gloves. It's scary when the client states hand it to me and they don't wear a mask or gloves. Putting my life at risk. I do my job to protect you and get things correct all I ask is to wear a dam mask.”

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Posted 5 years ago

“I'm a door dash driver. It's not difficult to pick up the order and delivery it being friendly and read their directions to place the food where they want. If the restaurant is backed up you can easily call the customer and notify them. What is the problem drivers? Job is simple to me.”

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Posted 5 years ago

“Had a great experience. Driver was on time and friendly and food was good. My driver even told me that due to COVID, they're unable to check items. Very Good Customer Service.”

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Posted 5 years ago

“I just had ashton as a driver, he was early and very polite. I have used door dash now for two months, never had a problem. Will continue to use them. Thank you”

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Posted 5 years ago

“I live in an apartment that is hard to get to and share an address with another person. Although I made it extremely difficult for my driver, Deodrick, to find the apartment and made it seem like he was in the wrong address and left. I gave him a call almost 10 minutes later and he still managed to return with my food. He was also so incredibly nice about it and gave what is possibly the best customer service I've ever seen. Seriously, made my day. Deodrick deserves a raise.”

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Posted 5 years ago

“I started a dashing only a week ago and now have had 76 deliveries. I come from a restaurant background and have approached each delivery with the mindset that I want to make each customer feel appreciated and provide them with an excellent experience. I am mindful of the typical complaints that we received in the restaurants each day ex. Missing items, condiments, straws etc. I even keep extra of these items in my car just in case. I constantly communicate with each customer via text especially if there is any kind of delay and thank them for their business. I have personalized stickers made for each bag with my name and contact information in case their is a problem after the fact. I am just trying to take the things we ourselves expect when we go out to eat and incorporate them into each delivery. Hot quality food with fast and genuinely courteous service.”

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Posted 5 years ago

“AMAZING please try”

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Posted 5 years ago

“We had a very good experience with DoorDash last night. Our order was delivered on time and it was contact free as requested. We were able to see exactly when the dasher would be at our door. Charles left our food at the door and texted us it was there. It was a great experience!”

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Posted 5 years ago

“I work for Door Dash in Pittsburgh and I always make sure that the order is correct, in my hot bag and delivered fast. If the restaurant doesn’t have it ready I contact the customer right away and then once I’m on my way. These reviews are quite sad and it’s not fair to the ones like myself who take this seriously. I do my job correctly so that my disabled son and I will not be homeless. I love my job and hope that I never make someone unsatisfied. Most drivers here are nice and the only thing that I don’t like is that some do not use their hot bags for orders and that means that food will get cold. I do apologize for the bad experiences and hope that my company will make changes for the better.”

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Posted 5 years ago

“Door Dash is the greatest thing ever! At least here in Tucson. I admit today is only my 2nd order but so far I am very impressed with the ease of ordering, the constant updates on status of order, & very friendly dashers. Thank you to whoever started this service.”

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Posted 5 years ago

“Brandon M., was my dasher in Myrtle Beach, SC. & he was very fast with the delivery, polite,& my order had text-message updates, right up until he was a 1’minute out.(5’stars for Brandon!)I tipped 30%, a quick delivery! Stay safe! 5/2020”

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Posted 5 years ago

“I was extremely upset with my order (wasn't door Dash's fault), and I submitted a request for a refund because I wasn't able to eat the food delivered. They got back to me in maybe 2 minutes and issued a refund. The customer service was very fast and very sweet. I have never had an issue.”

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Posted 5 years ago

“Every order has been on time or before. Food every time is hot! The best delivery service in the area!”

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Posted 5 years ago

“Great service. Dinner was hot. Driver courteous. And Gramma said he was cute”

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Posted 5 years ago

“My door dash driver delivered my order to the wrong house, i ordered again the next day but cancelled due to what happened previously. I went on a chat with Divya P and she not only got my order cancelled she went out of her way to make sure the food wasn’t prepared yet and got my money refunded. She was amazing and deserves a raise! I will continue ordering from them just because of her exceptional customer service. Thank you again Divya!!”

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Posted 5 years ago

“I ordered from Chipotle today. My driver Tracy came in the exact time it stated the order would be delivered. When I opened my bag, I was missing two items. I called Tracy who stated I would have to call Chipotle as that was the bag she was given. I called Chipotle, who expected me to come back and pick up my last two items. Really? Why would I have ordered delivery if I wanted to pick it up. Tracy then called me back and offered to go back to Chipotle to pick up my items when she heard that Chipotle expected me to pick them up. She was back within 20 minutes of dropping off my food originally. Excellent service from Tracy in 43528. Highly recommend.”

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Posted 5 years ago

“When special intrusions were not followed doordash refund me half money .”

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Posted 5 years ago

“I have ordered from DoorDash several times. I have only had two issues and they were handled quickly and without any additional problems. I cannot say the same for other delivery apps. I used another app for the second time today and they are 0 for 2. Issues both times and I had to argue to get them to fix it both times. DoorDash is definitely the best.”

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Posted 5 years ago

DoorDash is rated 1.3 based on 24,055 reviews