DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,487 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My day was literally ruined when I didn't get my lunch yesterday because the Dasher delivered it to the wrong door, far away, and left it outside where someone must have grabbed it. He says he tried texting me for 27 minutes, and he did. But those messages didn't hit my phone until it was too late because signals inside the building where I work are extremely weak. If he had followed my instructions for getting to the front door, the right door, and ringing the call bell, he would have handed me my order as I requested, and I wouldn't be writing this review. Door Dash customer service didn't care enough to give a refund or another lunch. Needless to say, I will not use it again.”

Helpful Report

Posted 1 year ago

“Ordered cold medicine through Walgreens. Get the bag but no cold meds. The driver took them. So I called Door dash- they won’t help, I ordered through Walgreens. Called Walgreens- they won’t help. Sent it through Door Dash. The driver removed the sticker telling me who he was. He’s a mess thief. Won’t order this way again. Or use either company!!!”

Helpful Report

Posted 1 year ago

“after expressing my private concern over a chat with your company.. at 10:45 pm, (close the chat sessions well).. DoorDash representivie calls my HOMELINE! Wakes up my children! Unbelievably desperate! I don't call the DoorDash staff at home at this time of night, to wake up they're family! Keep it appropriate! this is absolutely NOT only disgusting but Vulgoar! Who does that!?”

Helpful Report

Posted 1 year ago

“I am very disappointed with my recent experience with DoorDash. I placed my order with clear instructions for the driver to ring my apartment number and deliver to my door. Unfortunately, the driver left my order in front of the building (a block of 4 apartments) without even bothering to ring, despite the freezing temperatures (around -15°C). My order was left outside for 30 minutes, and of course, it arrived cold. This was only my 3rd order with DoorDash, and the first two were fine. I contacted customer service to request a refund, but they told me it wasn’t possible. I insisted multiple times, but to no avail. The only compensation offered was $8, which doesn’t come close to making up for the poor delivery and quality of the food. I’m really disappointed by the lack of professionalism and the response from customer service. I do not recommend.”

Helpful Report

Posted 1 year ago

“Horrible company. Out of town and ordered over $50 worth of food. Dasher picked the order, walked out, then returned the food and refused to deliver. Door Dash refused to issue a refund and I've been on chat with them for 5 days and no resolution. DO NOT USE THEM!!”

Helpful Report

Posted 1 year ago

“The legal standoff began back in February DoordashCUSTOMER SERVICE +𝟭 𝟴𝗢𝟱 (𝟰𝟭𝗢)' 𝟱𝟲𝗢𝗢 Doordash PHONE NUMBER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 when Indian Forest Service officer Sanjiv Chaturvedi challenged the Lateral Entry scheme before the Nainital Bench of the Central Administrative Tribunal on the ground that it lacked legal sanctity and procedural rigour.”

Helpful Report

Posted 1 year ago

“I completed multiple orders for DoorDash today and when it was time to cash out my earnings they did not allow me to cash out and even took more money out than I earned and said my earnings were negative. When I called for an explanation they kept hanging up on me. There is no logical reason why I did my work and they took my money. I’m thinking it’s because I received a large tip CASH. Which has nothing to do with my other deliveries. Customers can tip what they choose. Where is my money DoorDash I don’t work for free!”

Helpful Report

Posted 1 year ago

“DoorDash was refund only $5 dollars to and order that I wasn’t unable to even eat , almost 2 weeks later still didn’t receive $5 called and they claim they processed and there was nothing more they would do even tho I never received refund !!!”

Helpful Report

Posted 1 year ago

“Always a issue and nasty customer service”

Helpful Report

Posted 1 year ago

“I don't even write reviews, but DoorDash was AWFUL. Absolutely awful. Wouldn't let me pay. Made me change cards. Then to Venmo. Then to my Paypal. Nothing could get through and there's plenty of funds on all. Just kept telling me to change payment method. I googled it and I'm not alone. Screw this app. I spent so much time and needed it to come through tonight. I'm done.”

Helpful Report

Posted 1 year ago

“Their driver went home instead of getting our meal. They called in another driver an hour later but didn't call the order in again so our food had sat for an hour and a half before we got it. The would only comp. $30.00 out of $100.00 when they screwed up the order. Horrible customer service. Soggy nachos are nasty.”

Helpful Report

Posted 1 year ago

“This is not ok!!!! I was compensated $7 for $30 worth of food I did NOT receive. I received no burgers and no cookies over half my order. My order was over $50!! And I have 3 sick kids and myself, all with COVID and it took 24 hrs before I was told they were stealing my money. I have deleted all my accounts, the apps, I will NEVER use this company again, Uber Eats takes care of their loyal customers.”

Helpful Report

Posted 1 year ago

“whether it takes a while or not doordash CUSTO'MER SERV;ICE +1 8O5 41O 56OO ] doordash 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 1 year ago

“Roberto Roberto Roberto what is your problem the app said it would take 22 min. to be delivered we looked 15 min. and it was sitting on the ground cold as F*** after we specified to knock and be hand delivered W T. F. is wrong with you ? ARE YOU A COWARD OR JUST AN IDIOT ? This is not the first time this happens every time you leave our order, at least have the decency and a slight bit of intelligence and think to your self would I like my food slapped on the cold cement ? KNOCK ON THE F*****DOOR YOU F***** P**** !”

Helpful Report

Posted 1 year ago

“Customer Service staff member not helpfu, I asked her I need to talk to the supervisor. She said she can't transfer the call. Can't you believe that?”

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Posted 1 year ago

“I love the convenience of DoorDash whether it takes a while or not it comes in handy however I hate that I pay for dash pass and sometimes seems irrelevant. If I’m given the option to add to my order and I'm doing it within minutes after placing and before my dasher even arrives why am I having a completely separate order placed? If I knew this ahead of time I wouldn’t have done it twice now. It’s another trip for someone as well as an additional fee and tip I have to pay assuming it’s part of the same order.”

Helpful Report

Posted 1 year ago

“advanced processing (DoorDash Custome'r SErvi'ce PHon'e Number' +1 8O5 41O 56OO ) and you need high processing power to keep up, but anyway, I've had a fantastic experience. I don't usually go out of my way to leave a review, but for the money, this does everything I want, in a more affordable and way more user friendly way than the final cuts, or adobe premiers out there. Worth the money!”

Helpful Report

Posted 1 year ago

“Door dash, I will never used them again the driver couldn’t even speak English, never got my food because he didn’t type the address in correctly. I called the driver he was at a different address, he kept saying I’m here, I’m standing in my garage he was not. He couldn’t understand me or my roommate when we recited the address multiple times.”

Helpful Report

Posted 1 year ago

“door Pass would not work, charged for delivery, explained problems with the pass. Customer Service staff member not helpful”

Helpful Report

Posted 1 year ago

“Never using Doordash again! Order was not delivered to correct address (building). No effort was made to correct the mistake and receiver to the correct address.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,487 reviews