DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered from them more than I care to admit (multiple times a week for years). But recently they have had terrible customer service. Tonight I got sent all the wrong items from the restaurant. I went to DoorDash support which used to be very helpful. But they denied any refund or admission of mistake. So ridiculous! Good to know how they treat their most loyal customers!”

Helpful Report

Posted 10 months ago

“Bought 40 dollars worth of food today. Door dasher stole the order. Then DoorDash customer service denied my refund. Called my credit card company and requested it be fraudulent charges. Very unethical company”

Helpful Report

Posted 10 months ago

“They charge me for products, i.e. food several times and did not bring the correct order. The customer service people just flat out, refused to help and hung up on me. I was being polite and I also waited till it was the third or fourth time they made a mistake”

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Posted 10 months ago

“Always late, food is cold, no more, I will never use door dash again”

Helpful Report

Posted 10 months ago

“We ordered food to be delivered and we were charged for the same thing twice and doordash will not do anything about it!! You got over $100 out of us for the same order twice and at the same time!! Your company is trash!! I hope these new companies put your dumb asses out of business you dumb scamming ass idiots!!”

Helpful Report

Posted 10 months ago

“The DoorDash service is deeply flawed, and so is the company itself. They take the majority of the profits, leaving drivers underpaid and making it hardly worth working for them or ordering through their platform. The blame doesn’t lie with the drivers or customers, but with DoorDash as a company. While it’s great for their bottom line, it’s a bad deal for both their customers and workers. If you try dashing, you’ll likely end up spending more on gas and car maintenance than you’ll earn in profit. As a customer, don’t be fooled—your tip doesn’t go entirely to the driver, which understandably leaves many people upset.”

Helpful Report

Posted 10 months ago

“All should not give any estimations if there are no dashers working! Instead of just extending the delivery time ever 30 minutes. Horrible app horrible company!!!”

Helpful Report

Posted 10 months ago

“IN NO WAY SHAPE OR FORM SHOULD DOORDASH BE IN BUSINESS. YALL ARE SCAMMERS AND HAVE THIEVES WORKING FOR YALL!!! TAKING PPLS HARD EARNED MONEY AND LETTING YOUR BROKE DUSTY ASS DRIVERS TAKE PPLS ORDERS BUT WONT REFUND US EVERY CENT WE PAID IS CRAZYY! YALL ARE THE PROBLEM 100% YALL AREN’T DOING ANYTHING TO FIX THIS NOR DO YOU CARE BECAUSE IF YOU DID SOMETHING WOULD HAVE BEEN DONE, AND THERE WOULD HAVE BEEN A SYSTEM IMPLEMENTED TO MAKE SURE YOUR DRIVERS ARE ACTUALLY DELIVERING PPLS ORDERS!!!! AND IF WE HAVE TO WAIT 7-10 BUSINESS DAYS TO RECEIVE A REFUND, YOUR DRIVERS SHOULD HAVE TO WAIT 7-10 BUSINESS DAYS TO EVEN OPEN THEIR DRIVER APPS TO WORK THEY SHOULDN’T BE ALLOWED TO MAKE MONEY. THEY REALLY SHOULDN’T EVEN BE ALLOWED TO WORK AT ALL BECAUSE THEY’RE STEALING!!!!! WHICH IS CLEARLY A CRIIMEE.”

Helpful Report

Posted 10 months ago

“If I could give them a zero star rating I most definitely would. Not only are they shady but the delivery driver came to the wrong house, and took a package of mine”

Helpful Report

Posted 10 months ago

“Doordash allow restaurants to steal and provide horrible disgusting food. KFC Orange NSW being the main culprit. Then refuse to refund even after photos were provided. Restaurant managers that are unprofessional and allow poor quality food and service from their stores while doordash refuse to refund. You take money and do not even provide half a service and then have the nerve to refuse refunds. Doordash allow these behaviours, companies that hire bad managers that cannot direct staff, leave out items or just too lazy to provide adequare service or cannot read orders. 1 star is too good, should be 0 to go along with the food and the service.”

Helpful Report

Posted 10 months ago

“I just started as being a door dash driver yesterday and so far I mean the customers are fine. On the other hand their customer service is non existent. They are very rude and a few just transferred without any warning. One even yelled at me while I was speaking. These dummies do not even know when it is time to respond when I asked them a question , I personally think they are using a language translator. They talked over me when I was speaking and when I asked them something it was complete silence for seconds. My issue is I am waiting on my debit card to arrive so they gave me like a virtual card to add to google wallet until then. Well I tried 5 places to use the card for purchases and all times the clerk said the card was not scanning however these dummies or whatever cannot understand what I am saying and wants me to keep dashing and just wait until I get a physical card in the mail which will be days. These people clearly do not understand reality to good but I know this, they seem sketchy and also I will not be picking up one order until they get it figured out”

Helpful Report

Posted 10 months ago

“I ordered and paid for personal pick up from Pappadeaux in Ft. Worth a salad and shrimp fondue. Also bread and butter. I recieved no butter. No utensils and both door dash and the resteraunt manager today 12/15/2025 at 6pm refused to refund or help in any way. Do not use Door Dash or Pappadeaux. Traveler from Austin TX”

Helpful Report

Posted 10 months ago

“I ordered a $195 order from Sullivans in honor of my wife celebrating 65 years of life. The driver picked up order and the cancelled the order, I called DoorDash and talked with a manager, she responded like it was no big deal. After 18 days, I had to go through my bank to get my refund. My wife is in a rehabilitation facility in Charlotte NC, I have to commute from Stone Mountain Ga 4 hour drive, we’ve been married 36 years, and we’re both veterans (She’s Army, I’m Marine). My 1st experience and definitely my last, the service was deplorable. You definitely are that part of Americans that’s NOT worth fighting for.”

Helpful Report

Posted 10 months ago

“This is the 2rd time i make an order on doordash and then gets canceled stating the items are out of stock when your in the store the items are there.Also when you have a promotion code of $10 they still cancel your order so that you lose the promotion its like they just use promotions codes to make us order then they cancel,refund you have to wait for more than a week better to keep with uberEats.”

Helpful Report

Posted 10 months ago

“The delivery never came. $63 delivery and DoorDash only refunded $15. I used to use DoorDash all the time but now I’ll never use it again.”

Helpful Report

Posted 10 months ago

“Do not become a driver for Door Dash. They will NOT follow thru with payment of monies promised in their offer. I responded to an offer that would pay me $ 900. and the individual I referred $ 600. if they completed 290 deliveries in a 60 day period. The deliveries were completed, Door Dash acknowledges this, but claims the program we signed up for was not the above offer. I have, and have provided to them, copies of the offer and copies of e-mail received from Door Dash that explicitly states the same terms I listed above. Copies of the offer and the Door Dash e-mail attached. We did a lot of work to complete this and would just like to be paid for the offer made by Door Dash under the terms dictated by Door Dash”

DoorDash 1 star review on 15th January 2025

Helpful Report

Posted 10 months ago

“My first experience with door dash and all I got was a rude customer service person, no food, and a note saying I will be reimbursed in 5 to 7 days!!!! I would not recommend this service to anyone”

Helpful Report

Posted 10 months ago

“Two different orders and both had problems with delivery because the dashers didn't speak English so the food was cold, and I paid extra so it would be delivered straight to me instead of having them do multiple deliveries. Canceling my account and my subscription was just as hard because they don't make it easy to contact support unless it's a problem with the order itself. I will never use them again nor will I order from anywhere that uses them for deliveries. Guess I'll be saving money!”

Helpful Report

Posted 10 months ago

“So tired of this terrible service and the idiots they hire! Maybe 1 outa the last 10 times I’ve ordered I’ve actually gotten what I payed for. They can never fulfill and order and I get, sometimes something is out of stock but that’s why there’s a chat function! Oh wait, 99% of the people they hire don’t speak English or are… special. Scary enough to have someone driving around that most likely doesn’t actually have insurance on the car because they are using someone else’s app but now they are possessing my food! Ever wonder why most of them have two phones?? Cause it’s not their account they are using. Terrible and dangerous. Who knows who’s actually delivering your food!! DoorDash you need to step it up and actually hire people who can first off communicate and second have more than 4 brain cells. You should actually know who is using the app and employed by your company. I’ll never use it again and canceled my account. You are a horrible company!”

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Posted 10 months ago

“WORST SERVICE EVER! SCAMMERS! Your company steals from customers when we do not receive deliveries! I hope your company is blacklisted as the scam it is! I was charged $25 for a delivery person who couldn't be bothered delivering to the third floor. THEY WILL NOT REFUND! I will be reporting them to the Better Business Bureau and leave scathing reviews everywhere.”

Helpful Report

Posted 10 months ago

DoorDash is rated 1.3 based on 24,384 reviews