DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,487 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 1 year ago

“The driver told me he was in the back so went there he wasn't he never came stole my order and door dash refused to refund my money never again”

Helpful Report

Posted 1 year ago

“I'm not satisfied with the delivery driver for one he didn't call me or text me when he was here. He left my food on a back of a pickup truck. Then I called door dash customer service and they said that the driver left it on a truck in the I didn't say leave my food on a truck. He lied he took my food.and customer service said that they can't refund my delivery money. So I have no food and no out of delivery fee.His name is Sergio the driver.”

Helpful Report

Posted 1 year ago

“If I could, I'd give no star. I would never use Doordash by choice, but businesses that only do their deliveries through them have never delivered. Whomever would say they were arriving to pick up my order then next thing you know, it says a different person is going to pick up my order. At that point, I call the business and it is confirmed that it was picked up but stolen. I've had doordash support literally hang up on me in mid conversation when I provide proof of the situation and they refused to refund me and told me to go through the business, then the business has said that it is doordash responsibility to refund me which got me nowhere. I had to dispute the transaction and provide proof through my bank to get my money back on an order I never received. How ridiculous! After a few times of this nonsense I refuse to deal with doordash, if I find that the businesses use them i immediately cancel my order.”

DoorDash 1 star review on 26th January 2025

Helpful Report

Posted 1 year ago

“Ordered 4 items. 2 were delivered, verified by picture taken by driver. Could not get rest of delivery, and was denied refund for absolutely no reason whatsoever. I called them; I tried everything. They kept $60 of my money.”

Helpful Report

Posted 1 year ago

“Switched driver mid way through. Took over an hour and a half to get my food.”

Helpful Report

Posted 1 year ago

“I put a one because it wouldn't let me do a zero I've never had a 7 to 9 year old ever deliver me food to a hotel room at 9:30 at night not to mention it's only 34° outside right now what the hell are people thinking not to mention my food was 20 minutes late I'm allergic to onions and it was onions and everything and my husband had no strength in his chicken and shrimp plate imagine that”

Helpful Report

Posted 1 year ago

“I wish I could give 0 stars, I give them a F-. My mother has Parkinson's and lives in assisted living. Last night I ordered her Wendy's. She loves their baked potatoes but they brought fries instead. Tonight she asked me to order it again and this time they didn't bring her anything. I do appreciate Doordash replacing her orders in the past but that doesn't help when you leave an 88 year old woman with Parkinson's to go to bed hungry. And because they replaced her meals before now they won't reimburse her. I'm going to cancel her monthly fee because Doordash doesn't care that she has no way to fix herself some food and doesn't get a meal for the night.”

Helpful Report

Posted 1 year ago

“I was deceived by an online scammer which took my hard-earned money through falsehoods. I lost cash that I had worked tirelessly for. They wouldn’t let me withdraw a single cent and kept insisting that I pay taxes. Fortunately, A friend of my introduced me to 𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒 and I was able to recover all my investment back.”

Helpful Report

Posted 1 year ago

“Order 2 sandwich, which one is a hot sandwich about 6pm from Wawa which is only about 9 miles from my home. It's nearly 2 hours later and the delivery still hasn't arrived. Apparently first dash decided to cancel so we need to wait for another to pick up who also picked up another stop on the way here. Won't be using door dash anymore.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Robbing the small businesses by charging 30% commission and the small businesses pay for credit card charges and sales tax. Support small businesses by boycotting doordash”

Helpful Report

Posted 1 year ago

“Your DoorDasher KAYLA sucks! Ordered Panera for my family and YOUR doordasher Stayed in the same place for over an hour telling me she was stuck in an accident an hour after that she stayed in a round about telling me the same story she sucks don’t like liars! I’m not paying someone that doesn’t tell the truth! Never ordering from DoorDash again you guys hire idiots”

Helpful Report

Posted 1 year ago

“I will never use your platform again. I was found guilty of nothing. And my review i will tell everyone I know you are a fraud. And don’t give ppl a chance to clear it up. And then you are changing for the app. I would no stars but it wouldn’t let me post what had to say. You guy suck!”

Helpful Report

Posted 1 year ago

“You changed me $10.49 every month without me knowing”

Helpful Report

Posted 1 year ago

“DoorDash sucks. The app itself works mostly aside from the messaging features and account settings if either of those matter to you. The support agents are rude and unhelpful. I'm not saying I have issues on every order but lately it seems to be more and more frequent and again, the support is awful. They make a bad situation worse.”

Helpful Report

Posted 1 year ago

“I didn’t get my order my driver tried to cancel. He couldn’t cancel. I get a hold some guy from India who speaks no English tells me it’s on the way when it’s not! Now I gotta wait 5 to 7 days for my money back. Uber eats next.”

Helpful Report

Posted 1 year ago

“Door dash is terrible . We think also they do not know some towns because they lie on mileage for drivers and use to take advantage in drivers deliveries . The customer service is suck and liar . They do not resolve any concern for drivers . Some times they ask drivers to drive 11 or 12 miles for 3, 4 or 5 dollars cents for some deliveries . Do not forget also they try to keep Indians drivers from India in west side of Springfield , nice neighborhood and send black African Americans in dangerous neighborhoods. Indians drivers gets most of the good batches . This is a shame .”

Helpful Report

Posted 1 year ago

“Their drivers are terrible. Artem, the driver assigned to my order, lied and said the order was undeliverable when I was standing outside waiting for 10 minutes for him to arrive. I tracked his vehicle and he was on the WRONG street. He did not bother calling or texting; instead he just left and said it was undeliverable. DoorDash proceeded to charge me the FULL amount anyway. I tried to get help via text and no one assisted me. I had to call and wait for half an hour on the phone.”

Helpful Report

Posted 1 year ago

“My recent delivery was from Cub Foods. There was a picture showing that it delivered to my home, so I went out the front door to grab it and nothing was there. I called the driver to see if he knew what happened and the driver told me that after completing the delivery the app gave him a new address for my order, so he took it there. I have called support 5 times now and they denied my refund twice and now can't do anything. I never got this order and am now out OVER $100. This is HIGHLY UNACCEPTABLE! They robbed me of my hard earned money and refuse to help! I would give them zero stars, but that is not an option. I am now waiting for a Supervisor from DoorDash to call me and hopefully resolve this, but I doubt it. It seems to me that all they care about is money and NOT helping the customers at all.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,487 reviews