DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,384 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,384 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The absolute worst customer service ever!! I never use them now- I use any other delivery service available but never again Door Dash”

Helpful Report

Posted 10 months ago

“Worst customer service ever! The representatives are not trained well to fix any issues or problems, I received the wrong food order yesterday and they kept telling me to wait for up to 24 hours to resolve my problem!!! Like seriously! You take my money and you don’t even get me my right order nor fix the issue and compensate me for my troubles. After calling 3 times and holding forever they gave me back my money as a DoorDash credit which at this point I was sick of their nonsense, and asked for credit to be refunded to my card! I had to reorder from them again obviously just to use my MONEY!!! I told them that I was not going through DoorDash again and they said ok it’s your decision! Zero customer service support”

DoorDash 1 star review on 14th January 2025

Helpful Report

Posted 10 months ago

“Doordash has crashed and has not listed any updates. January 14 2025”

Helpful Report

Posted 10 months ago

“I ordered coffee and my order was stolen, yes credits were given which cool fine, but the place I had ordered from was closed following this interaction so I could not even reorder, then DoorDash punishes me, I am required to give a pin to the driver when the delivery is there, only problem is I frequently order ahead so that my order is there when I arrive home from dialysis treatments. This is absolutely ridiculous! They hire thieves and liars and punish the customer!”

Helpful Report

Posted 10 months ago

“Door dash gave me a credit I order again using my credit the scam me for the credit by upping the delivery fee which I paid o.oo dollars deliver fee under 2 miles my delivery fee was a little under the price of the food so I end up paying the full price of the original price then when I received my food an item wasn't there they refuse to refund my money or give me my credit back dont use doordash use ubereats”

Helpful Report

Posted 10 months ago

“To many ads on my phone I'll never use them ever”

Helpful Report

Posted 10 months ago

“Wish I had read the ratings & reviews before using this service. On 1/14/25, I ordered 5 chocolate frosty's & 6 nuggets from Wendys in Conway AR. This delivery person is totally disrespectful of both customer and their company. Who leaves the customers order on the side of the road beside a street sign @ night (yes, they sent a picture)? AND they have my contact number for calling or texting me!! As well, I added a tip on the order for additional incentive, but that didn't help either b/c they took part of my order also. Is this normal? THANKS FOR NOTHING!!!”

Helpful Report

Posted 10 months ago

“I dislike door dash services they allow ppl to cancel your order without giving u an option to replace food or receive credits to acc now they automatically refund u back but here’s the catch take your money in less than a minute but take days just to refund your money bk these ppl are str8 crooks now taking ppl money and holding it for days still do absolutely nothing for the inconvenience!!! They suck !!!”

Helpful Report

Posted 10 months ago

“They went into my account and took money out for some free shipping , I never give authorization to do that I am still waiting on my refund”

Helpful Report

Posted 10 months ago

“They robbed me of $40.92 even with proof of food not being delivered to me. I will never use you thieves again. See you thieves in court!”

Helpful Report

Posted 10 months ago

“I lost 640 pounds worth of BTC to a scam broker and thought it was gone forever until I contacted Supreme Assets Recovery Agency. Their team was highly professional, supportive, and efficient in helping me recover my funds. I couldn’t believe how smoothly the process went. If you’ve been scammed, I highly recommend contacting them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp +44 73-88-69-79-58. They truly deliver results!”

Helpful Report

Posted 10 months ago

“Jan 8, 2025 order for $33 never received. Address was pinged at Apt office. My addtress was in directions building # and apt #. Driver wouldnt respond to call or text message - driving I cant respond. Lied and said he delivered food. Refunded $8 and unable to cancel membership.”

Helpful Report

Posted 10 months ago

“Being a driver and getting deactivated for low paying tips driving your car into the ground I really hope DoorDash goes out of business”

Helpful Report

Posted 10 months ago

“It was good till I realized that during Canada legislated tax break in "restaurants and takeouts or deliveries of prepared foods to satisfy hunger" was not honored. They refused to honour's the Canadian ferally imposed law.”

DoorDash 1 star review on 13th January 2025

Helpful Report

Posted 10 months ago

“Door Dash is simply inept and incompetent. Their customer service is all off shore in foreign countries where the individuals do not speak fluent English. That’s pathetic. They will allow drivers to not deliver the merchandise purchased, and make you call back to back to fight for the money they stole from you. Do NOT use this service, it’s a scam.”

Helpful Report

Posted 10 months ago

“DoorDash is an absolute nightmare to work with!! I placed an order and when the delivery driver (Lindsey) arrived she didn’t have anything with her that I had ordered. She shrugged and said “I gave it to the last customer, you can either take this stuff or request a refund.” What she had in her hands wasn’t even close to my order. When I reported to DoorDash that I didn’t receive anything in my order they gave me not even half of my money back. After several requests through the chat feature and two very very long phone calls, I was told I would get an update on my refund request within 24 hours. Of course that time has long past and DoorDash has not responded. They stole my money. I got NOTHING from the driver and they just kept my money. Of course I will file a dispute with my credit card company but I am sure they just hope most people give up and they get to keep the money. It’s a scam!!”

Helpful Report

Posted 10 months ago

“I got the wrong order door dash told me it’s against the policy to replace my phone after I spent 30 dollars on it. They sent me corn which I’m allergic to. They said it’s nothin they can do they didn’t give me my money back or replaced the food after I waited an hour to get it”

Helpful Report

Posted 10 months ago

“The dasher ran off with my food they picked it up and never delivered the food to Mr after waiting 3 hours for my food this app needs a nteer way of securing people food or screening its dashers”

Helpful Report

Posted 10 months ago

“Order a few items that cost me $40. Door dash I feel keeps just adding more and more fees. Take and take. Service fee, dasher fee, dasher tip. It’s horrible. When I recently ordered my last order. I got the milk I ordered but the bag of items had someone else’s items. Contacted support, and provided pictures and proof. They advised me that the refund request was denied on their end and had to be sent to special team to review which would take 3 hours. They told me they would also request for a reorder. Once I waited 3 hours for my refund and reorder email. They only refunded me which I now have to wait 3-5 business days for my money back. They advised there is no reorder because they refunded me. Okay… so, I don’t get my food and have to wait until the end of next week for my money back? Door dash really needs to do more evaluation of their employees because this happens way too often. Additionally, why not just hold the funds until you know the order was successful so you can just give it back if there are any issues? The fees are rediculous. Are grocery stores going to start also charging service fees and tips?”

Helpful Report

Posted 10 months ago

“How is the company still around messing up people’s deliveries ? Only used the company once for a little Caesar’s delivery and food never came due to issues with their driver not being able to be contacted due to his phone being out of service lol. What a waste of time and money.”

Helpful Report

Posted 10 months ago

DoorDash is rated 1.3 based on 24,384 reviews