DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,487 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 3rd March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were dropped off at the wrong building/apartment. I called the dasher on the phone, and he argued with me about them being at the right spot where the GPS took him. I had to constantly tell him that is not my address, I had to go search for them myself in 0° degree weather with the wind chill that was forecasted as feeling like -23°. I had to walk 3 apartment complexes in order to find my items that were luckily not stolen while I was freezing for 15 mins outside with health conditions.. Never had this issue before with other dashers. This dasher, who was supposed to deliver my items to me tonight, was a different person. Doordash agents told me they would refund me, (twice now), failed to refund and one of their agent's argued on the phone with me today when I called to complain. Said I didn't meet their policy.... this is my first complaint I'm filing. I'm seriously thinking about taking them to court about this. This is crooked and ridiculous. The lady on the phone told me pretty much she can't do anything and was very unprofessional over the phone, being rude and arguing with me. Do BETTER DOORDASH.”

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Posted 1 year ago

“They delivered an inncorrect item. Called customer service and would not refund what was paid for an item that was incorrect. Will never order from Door dash again.”

DoorDash 1 star review on 22nd January 2025

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Posted 1 year ago

“Ive been trying to cancel this order since it was placed. No one will let me cancel it”

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Posted 1 year ago

“Door dash accepted my order despite there being no dashers in the area. This was the last of my money til payday my fridge had broken and I needed to feed my kids so we ordered it took me 2 hours of a run around, speaking with 3 different agents, trying to find out why my food wasn't delivered at which point everything else was closed and the refund wasn't available for 3 days. I asked to speak to someone about their website accepting my order because they have refused orders in the past when they aren't able to deliver and I was rushed off the phone without being given anyone yo escalate the situation.”

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Posted 1 year ago

“Dont use doordash anymore. I ordered 7 lb. They delivered 1 lb. And they did not refund to me”

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Posted 1 year ago

“stop hiring dashers who don't speak English and do not have Google maps!! Customer service sucks!! takes forever to get a live agent on the phone.”

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Posted 1 year ago

“I was charged by a driver that couldn't find my place. Must of scribbled my name and kept my beer. Hour later a driver after ordering again had no problem. This wasn't first time got charged and no delivery.”

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Posted 1 year ago

“My daughter ordered food for 4 people. The delivery driver apparently picked up two bags of food per the picture. He delivered only one bag. When my daughter reached out to him he kept handing up. I fault door dash for the unethical behavior of their delivery drivers. Not only should door dash provide a refund they should not give the driver the tip as it should be given back to the consumer. Door dash should in these cases penalize the driver but making them cover the cost of the food/refund. To reward bad behavior with pay and tips sends the wrong message.”

Helpful Report

Posted 1 year ago

“I trusted this platform with my investment, but soon after, I lost access to my funds, and their support team stopped responding. I was heartbroken and feared my £55,400 was gone forever. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐝𝐢𝐬𝐜𝐨𝐯𝐞𝐫𝐞𝐝 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐚𝐧𝐝 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Their team was professional, transparent, and required no upfront fees. They guided me through the recovery process and successfully reclaimed my funds. I’m beyond grateful for their help and would highly recommend their services to anyone facing similar challenges.”

DoorDash 3 star review on 21st January 2025

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Posted 1 year ago

“DoorDash is terrible my order got cancelled 3 times and they would not give me a refund to my card the screwed me over on $18.05 cents I’m very unhappy and I lost my money because they will not deliver anything else to me”

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Posted 1 year ago

“These peopl Told me they are working to approve the system I could nt do nothing about someone taking my car also they said they couldn't do nothing about they just let someone take my car”

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Posted 1 year ago

“They are adding a significant amount of extra $ to the subtotal that is unaccounted for. Simply doesn't add up at all. Customer service is a complete joke and totally useless. Have not idea how I'll get my money back that they stole and now am wondering how many times previously they've done this.”

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Posted 1 year ago

“Very poor customer service. Customer service rep hung up on me and did not resolve my issues.”

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Posted 1 year ago

“They did not deliver my order and had to fight dozen of rude employees, they are unhelpful. I finally had to call my bank to stop payment. I told them dam them and they thought dam was a bad word. I wrote the restaurant complaint department and finally send an email to their corporate office. Don’t use them.”

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Posted 1 year ago

“How is this useless business in existence? Misleading delivery times: the express delivery option adds more to the fees and does not reduce delivery time. The call center lies about where the driver is when I can see on my screen that the delivery will take around 2 hours.”

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Posted 1 year ago

“DoorDash you are wrong! Shame on you. I had money billed to my debit card and I had to hunt down how to dispute it because there is NO option on the app. No order showed but I had a charge that said it was in a completely different city 8 hours away from me!! Nothing was ordered but you charged me. That makes me think it was on DoorDash and not someone using my info.. I told the associate on the phone when I finally got through after having to call again after being on hold for an hour!! I asked if I could be compensated with a gift card because I am disabled on fixed income and when they took that money from my bank account it overdraft my account because I barely get by. I haven't ordered from DoorDash in months because I can't afford it. They told me they don't do anything like that and to contact my bank. It's on YOU DOORDASH!”

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Posted 1 year ago

“Worst company ever. Almost overcharged my card, lied to me multiple times, and horrible customer service. Do not I repeat do not use this service”

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Posted 1 year ago

“3 times now i have been grossly overcharged after it processed with my bank, i reached out to support and was basically told tough luck, thankfully my bank is awesome and helped me but be careful. i had an $18 they charge $38 for, a $16 one that was $40, and a canceled order they charged $59 instead of cancelling it. watch your totals!”

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Posted 1 year ago

“My debit card information was stolen twice by Dashers in Lincoln Nebraska and Doordash has done nothing to resolve the problem. I received no refunds for fraudulent charges, the customer service email is deactivated and the call center does nothing but repeatedly say that the charges are yours, even if you are in another city entirely. I have had to get two new debit cards because of this and Doordash refuses to do anything about it.”

DoorDash 1 star review on 20th January 2025

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Posted 1 year ago

“If your driver steals, doesn't follow directions, and we give money and tips away to do so. Expect more canceled dash passes and less consumers. My home and office! Refuse to allow you to speak to management. No corporate nunber or email. Customer service in another country. No thank you!”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,487 reviews