DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,564 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,564 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got scammed more then once Was charged double and was REFUSED a refund.”

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Posted 2 years ago

“Door dash has steadily gone down hill. What used to be a consistent delivery company is pure garbage now. Missed items, lates deliveries and dashers picking orders to show up late. They seem to fail to grasp that a refund is unacceptable when people are seeking to eat. Get it together or just go away and let someone do what you used to do…”

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Posted 2 years ago

“Doordash delivered my food to the wrong address. I took a picture of my house to show door dash the picture where it was delivered does not match. My house number is in the picture. I called the driver to let them know they delivered to wrong address and he did this where door dash told him to dleivered. I contacted door dash and provided photos and they denied my refund and I didn’t get my food. Thye kept my money and no food. Supervisors suck and customer service is horrible .”

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Posted 2 years ago

“They live up to their name.....drop your food at the door and dash off without letting you know. What a joke, no wonder they ask for a tip before the service!”

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Posted 2 years ago

“doordash is so expensive its so sad:(. compared to other websites/apps the price is outrageous. i even paid for a membership being that i am a dasher. the membership is worthless. the stores that i do enjoy dont have any offers. so for them to take money monthly from me to not even help towards any shipping or delivering fee is crazy to me. my advice is to use slice.com. sooner or later their will be a better platform for people who enjoy delivering food without paying for a family of 6 for one person.”

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Posted 2 years ago

“I got sick while ordering from them and now they are refusing to refund me my money. Horrible service”

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Posted 2 years ago

“Ordered dinner for out of town friends with a death in their family. Dasher delivered to wrong house. Said they just stop and leave food where GPS directs them. They don't check house numbers. Last time I use door dash. Family had to go up and down street to find their delivery. Door dash refunded the cost of the order. I was livid!!!”

Helpful Report

Posted 2 years ago

“Do not use DoorDash as your first selection for food delivery service or go get your own food. I ordered two DoorDash orders in December 2023 and both were late and were cancelled while the driver was enroute so the food was never delivered. I called DoorDash and they said I would receive a full refund against my credit card and one email even said (verified) I would get a full refund. However, a refund was never received, so I called them, and while they were on the phone they said they would process a full refund right then and there, but they were still withholding a little over $12 dollars. At that point I just gave up for this also cost me time, as I called DoorDash twice and my bank once.”

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Posted 2 years ago

“Hear Ye! Hear Ye! Straight from the mouth of a DoorDash Customer Support moron. Basically, it doesn't mean a thing to be "Top Dasher." I asked the question, why am I getting low paying orders if I'm a top dasher? Customer support told me that low and high paying orders are sent out to everyone. So, this is the reason why you've been a top dasher prior and lost the spot the following month. The only benefit of being a top dasher is dashing anytime you want. Other than this you're really not getting priority orders and customer support is useless regardless. After only 6 months of dashing I'm beginning to realize how badly DoorDash sucks. They have already lowered their base pay from a lousy $2.75 to $2.00 while the cost of living increases, not decreases. The only real way to make money doing this is to take every pathetic offer given to you, which means even the ones that leave you making a 20 mile round trip for $2.00. DoorDash is garbage, as are their customers that don't tip.”

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Posted 2 years ago

“Worst customer service in the world they was rude to me and ended the chat it's rude”

DoorDash 1 star review on 12th January 2024

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Posted 2 years ago

“Due to me having a credit given six months prior because my meal came completely wrong I could not receive a refund on my current order…my order NEVER arrived. So I paid for my meal a tip and nothing came with no photo showing where it is. They have a horrible refund policy I know some people try to scam but most of us just want to eat and when food doesn’t show it’s unacceptable that our money is not given back. Allot of drivers just keep the food it’s horrible the customer service is horrible the prices are horrible. So thank you for Doordash for making me realize ordering food is not worth it I would not recommend this company.”

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Posted 2 years ago

“Wish to hell there was a reading lower than one star that I could give! First time using it and I don't know what the hell came to our door but it sure as hell was missing both items and the food looked terrible! And this is from a restaurant that I trust. A restaurant I have used often and has never produced this dog food!”

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Posted 2 years ago

“The food I received was very under cooked and they refused to refund any of my money...I'm done with this delivery app mess”

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Posted 2 years ago

“Doordash is not all bad, but BE AWARE!!!! if you cancel an order, and in that order you tip the driver, you'll lose that money. I don't know where that money goes, (I mean I kind of do, right?) but you will not get that money back at all. I don't understand how is it that you don't get that money back!!! I can't fight for 6 dollars. My mental health is not all there! BUT imagine they take a few dollars here and a few dollars there!!!! How much money they are keeping ah????? Just putting out there!”

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Posted 2 years ago

“i have made orders from work and home. they are always wrong or cold and very poor service. the drivers don't care where they put your order they leave it on the ground or its take 15 minutes for notification that its there”

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Posted 2 years ago

“Place first order through Door Dash never received the item but the door dash delivery person name NEICAR took the picture claimed he delivered the item. I call support person to dispute the charge the support person was extremely rude and hung up during my call to dispute a charge. Would never use them again!”

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Posted 2 years ago

“Absolutely terrible. Their entire customer service teams needs to be reevaluated / fired. Anytime I had a complaint with my order, customer service would hang up the phone on me or leave the chat in the app mid conversation. They clearly DO NOT care about their customers at all. There were many times I never received my order, received someone else’s order, or received a completely botched order, and they wouldn’t even offer me a full refund. Only partial or store credit. That is literal fraud. All I have to say is what the actual F is the point of this company. Doordash is a huge scam. Do not use it.”

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Posted 2 years ago

“Horrible customer service. Incomplete orders with no refund available. Sent to wrong address, no refund available. Uber eats is 1000x better.”

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Posted 2 years ago

“I ordered delivery for my 85 year old grandmother. With instructions to hand it to me. Once again they left it on the porch They denied my refund after I told them that I had pictures. 3 hours later my grandmother is hungry, and I paid $23 for atray dogs to eat. I canceled my dash pass. NEVER AGAIN!!¡!”

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Posted 2 years ago

“Like most people who left reviews the food never came. The pictures show an address that not even close. No one tries to correct this by going to get my food or send a new order. I’m regretting that I purchased a pass. I may need to Learn to cook.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,564 reviews