DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,566 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DoorDash 1 star review on 5th March 2026

2314

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered delivery for my 85 year old grandmother. With instructions to hand it to me. Once again they left it on the porch They denied my refund after I told them that I had pictures. 3 hours later my grandmother is hungry, and I paid $23 for atray dogs to eat. I canceled my dash pass. NEVER AGAIN!!¡!”

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Posted 2 years ago

“Like most people who left reviews the food never came. The pictures show an address that not even close. No one tries to correct this by going to get my food or send a new order. I’m regretting that I purchased a pass. I may need to Learn to cook.”

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Posted 2 years ago

“I never got my order and I'm giving yall a bad review and I need my refund because that's rude for him to drop it off at the wrong place.”

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Posted 2 years ago

“We ordered from Perkins and waited one hour beyond the delivery time they gave us. We called DoorDash several times and found that the names of the drivers kept changing. DoorDash said the problem was with Perkins not having the order ready. Perkins, on the other hand, would not answer their phone. When the DoorDash driver finally arrived. part of the order was missing. He said that he had checked and it was all there - but it wasn't. We ordered a whole pie along with the meals but there was no pie, though we were billed for it. If Alejandro, the driver saw a pie in the order, he was hallucinating it. Pie in a box is a pretty big item to miss! We also did not get the salad that was supposed to accompany the meal. We were angry/ We got in our car and drove to Perkins with the order and the receipt. They did not have the kind of pie we ordered, so we got a substitute. The salad was not replaced. In my opinion, it is not safe to order from Perkins or DoorDash. They provided us with a horrible, miserable, dining experience. I wonder how they stay in business.”

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Posted 2 years ago

“My order was cancelled. My order went missing. Wouldn’t wait for new food ! Wtf”

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Posted 2 years ago

“zza Hut in Crowley had a delivery driver that called me nasty names and taunted me every time I went into the store. He is short, handle bar mustache, wore sunglasses at night. They did nothing to him. I will never go into a Pizza Hut in this area because they all have the same regional manager. DoorDash doesn’t stand behind the drivers. They only except what the store says and deactivates your account. Drivers just expect doordash to let you go instead of standing behind you.”

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Posted 2 years ago

“I have been a dasher and a door dash customer for years. I’ve been a very loyal person to this company , and recently I got a giftcard for them, and accidently scratched the pin off. I called customer service with door dash and have yet to receive any help. Tired of being loyal to this company and I will be taking my business elsewhere.”

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Posted 2 years ago

“y’all i hate this app. the dashers disrespectful asf. my orders forever getting taken , half the time “ i can’t get a refund “ cus the place already made the food but yall the ones gave my stuff to the wrong ppl. this app ain’t it.”

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Posted 2 years ago

“They are just as awful as Uber eats. They say insufficient amount on card when I had double the amount on it, because they hold a percentage for some reason but there fees were done my orders!! They not gonna be around much longer I believe they even have up the store process as it is!! Then want to charge ridiculous fees! It's cheaper to get in a cab and go your self some times!! 🤬”

DoorDash 1 star review on 10th January 2024

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Posted 2 years ago

“We are limited to restaurants by us. The child and husband live McDonald's they mess up almost every time cold for get something wrong order. Try to complain and am told my order was delivered look at the picture first off I was not complaining about it not being delivered we were complaining about the missing items. Paid for food didn't get. Instead of fixing the issues we received this issues was taken care. No it was not! If the restaurants you allow to be part of door dash mess up who fixes the problem I'm surely not reordering paying more in fees and taxes and a tip when I already paid it once.”

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Posted 2 years ago

“Ruby from Door Dash support was so helpful and apologetic❤️🫶🏾”

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Posted 2 years ago

“I bought a gift card for $75 and i redeemed it and it says that i have $75 to spend so i try to buy domething but it says select payment and idk why i cant buy nothing when i have $75 to spend”

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Posted 2 years ago

“Dasher delivered order with missing items. When calling the merchant and door dash, neither one cared. Merchant blamed it on the driver, saying they steal food all the time, DoorDash blamed it on the merchant. Merchant was a complete smart mouth and completely unprofessional. No more DoorDash or merchant.”

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Posted 2 years ago

“Done using DoorDash. Have spent thousands of dollars, and probably 5% of the time the restaurant messes up the order, when I complain DoorDash says I complain too much, and refuses to refund the necessary amount, and just has rude agents that clearly don't care about making customers happy. Done!”

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Posted 2 years ago

“Dasher took my number from my order n started texting me inappropriate things and coming to my job numerous times to be creepy”

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Posted 2 years ago

“Long review…I had an issue with my order, it was cancelled over a hour after it was accepted. Their driver claimed there was no Taco Bell in the location google took them. I know for a fact there is because I’ve ordered from this same location using DoorDash before and physically have been there. The customer service associate told me she didn’t know which employee of theirs accepted my order, saying they don’t track that. How’s that work..Which makes absolutely no sense! It was a $67 order that Taco Bell said was in fact picked up from the location he claimed wasn’t there. When I asked her for a refund she said she wasn’t able to do that. I then asked again about my food and the driver being paid. She finally said she would contact the driver she claimed they don’t track. I was put on a three way call where he contradicted himself several times. After continuous back and forth with the DoorDash customer service I asked her name, she said she didn’t have a direct line. I told her, that was ok that I still wanted her name and she hung up on me. I called back to report her and got the same runaround, this time about not having a supervisor on duty and wouldn’t until the next day. When I insisted on being called back when there would be, she then said she would put a request in and put me on hold. Returning on the line she asked if I’d like to wait on the line or be called back, I stayed on the line. More contradictory statements. How is there now someone to speak with!?! She continued to put me on hold. Returning to the call again said the request was in and I would be on hold until it was accepted. I of course waited to only be told again there was no one available, I said again I would wait. She then said ok let me put in a request. Wait a minute..you said you did that already. On hold again….Returning to the call after continuing to lie multiple times she now had a supervisor. Hmm… Said I would have to end the call for her to transfer me over. There was never a call or a supervisor to speak with. The customer service is in fact not doing their job!! I don’t think there was ever a request placed and was just hoping I would hang up.”

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Posted 2 years ago

“Ordered turnover from king of pizza, they said driver was waiting for order, when in fact he was somewhere around wegmans. My turnover was cold.”

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Posted 2 years ago

“We ordered 2 dinners and 2 drinks and we only received 1 dinner and 1 drink but the opposite of each meal. Then when I called DoorDash then said they couldn’t reorder the items we were missing SO… I had to put a new order in and be recharged another $4.99 delivery fee and $3.00 service fee. Don’t think I’ll use DoorDash ever again!”

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Posted 2 years ago

“Place a order with door dash yesterday. The driver showed up with the wrong food, from the wrong restaurant. He took it back. waited the allotted time now they denied my refund. I called again now I have to wait another 24 hours so that they can review it again. We don't have 50 dollars to give them. I want my money. Or I will talk to legal aide”

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Posted 2 years ago

“Doordash customer service went from bad to non-exist. Had an order delivered to the wrong place, the dasher took a picture of clearly a different apartment, and it took 24 hours to get a live agent and they wont refund.”

DoorDash 1 star review on 9th January 2024

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,566 reviews