DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,820 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 3 star review on 20th August 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered pizza. Gave decent, but not overly generous tip. Brought to wrong room (of two), did not text upon arrival as instructed. Looked out and saw it, open. Walked over, and it looked like the driver either dropped or threw it on the floor, and maybe carried it up sideways. Finally found a number to call, got it to transfer me to a "live" agent, which was AI. It said the issue was resolved with a $5, which basically covered the tip only. Avoid DoorDash at all costs.”

DoorDash 1 star review on 1st November 2024

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Posted 1 year ago

“it took close to 45 minutes to make it 2.3 miles. By the time the food got here it was cold and couldn't be eaten. Of course my order "isn't eligible for a refund" through Doordash. Once my dash pass runs out Doordash will be a memory because canceling Doordash is eligible for me!”

Helpful Report

Posted 1 year ago

“Got let go from doordash as a driver after 3 years and being treated like a badass criminal over a domestic misdemeanor charge in Rhode Island! Situation had nothing to do with DoorDash AT ALL! It was an ex roommate she spoke on my kids and death we got into a fight I got arrested! And since when is it ok for a place to do multiple background checks in less than a month?”

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Posted 1 year ago

“Driver dropped my order outside my door. Could not get a real resolution. Just told via "live assistant" they have a high standard of service. Can't download photos from my phone, wrong format”

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Posted 1 year ago

“Don't order from DoorDash employee Jorge in Lebanon, TN. He picked up the food from Chinese restaurant and never delivered it. Call him two times, acted like he didn't speak English and hung up. DoorDash is refunding our money. Hopefully they deal with this criminal driver.”

Helpful Report

Posted 1 year ago

“Pending for DAYS. Most drivers sir until the last three last minute for other orders in area. I've had a few orders driver went to at least 2 other deliveries or some tangent with my frozen foods and hot foods. The app states that it provides refund or compensation but doesn't always follow through. Multiple orders through same establishment with same issues. Drivers regularly ignore delivery instructions. I'm standing outside right now and the driver just drove past me”

Helpful Report

Posted 1 year ago

“Ordered two hours ahead for mc Donald’s…..have a 10 year old waiting two hours for my order.the estimated time kept changing. When it finally got here after 9 pm …..it was freezing cold…. Unacceptable! Deborah Kelly 6630 Crescent Loop Winter Havenfl…33884”

Helpful Report

Posted 1 year ago

“The fact that these dashers can do multiple orders at once, add 20 mins to the arrival time, and hand me cold food after I spend a lot of money for the service is GARBAGE. If you need to make more money get a real job.”

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Posted 1 year ago

“Delivered to wrong house and they denied refund! Worst customer service and company ever! Thanks for ripping me off doordash!!!!”

DoorDash 1 star review on 31st October 2024

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Posted 1 year ago

“There is a dasher name - Nikhil reddy from DoorDash he grabbed my food from my door also post a picture that he left the food at door as soon as I came our started running with the food . It was worth $50 bucks . Just wow how cheap and disloyal delivery driver can be !!!”

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Posted 1 year ago

“Worse delivery service I’ve ever experienced. I will not be ever using this service for any reason. It have to be with someone else money or an absolute emergency and even then I will exhaust my other resources before I do. A Dasher actually stole me & my daughter dinner. Over $100 Shame on your staff and company”

Helpful Report

Posted 1 year ago

“Doordash gave me $7.83 after I received expired food from store 20 eglinton ave east MACDONALDS I PAID $36.10 I SPOKE TO MACDONALD COMPLAIN DEPARTMENT NO ONE WANT TO TAKE RESPONSIBILITY. THE RESPONSIBILITY START AT THE STORE THE PRODUCT WAS MADE .DOORDASH YOU NEED TO ENSURE ALSO THE PRODUCT QUALITY BEFORE IT LEAVES THE STORE SINCE YOU ARE THE COMPANY WE GO THROUGH FOR DILIVER AND REFUND”

DoorDash 1 star review on 30th October 2024

Helpful Report

Posted 1 year ago

“I swear this is the worst service. We order stuff for work and door dash is the one who delivers this stuff. I have to order early because there is always an issue with door dash. They constantly get people who can't read directions and don't understand how to find a simple building. And they do not speak English. Every single time I get a call, the person can only speak their native tongue, I have no idea what they're saying except that they cannot find our building (which is not hard to find at all). I can't explain anything to them because they don't understand me so I have to go out and try and find them and this happens every time. And don't get me wrong - I don't care where you're from, as long as you can do the job. But not being able to read a simple address or directions probably means you can't do the job. Today we order, I get a text that as usual, the guy can't find the building so I call - he won't answer. I got a doordash text telling me the guy is lost but there is literally nothing I can do since the guy won't call me and won't pick up the phone when I call him. So I call doordash "customer service." They have a menu system that won't let you speak to a person. If you tell them a specific problem, they want the automated system to "help" you, which it can't. After 15 minutes I finally get a person on the phone and she's one of those people who start every sentence with "I apologize..." but she's not doing anything to help. The guy finally shows up (late of course) and just drops everything off on a chair and runs out despite the fact he's supposed to "hand it off" to me. The lady on the phone says "we can update your directions online..." and I tell her I have updated them a few times, they couldn't be any more clear - the people do not read the directions and judging by their inability to understand me verbally probably can't understand the directions. This is not acceptable. If the person cannot understand directions on how to find a building, they should not be doing a job where that is literally the only requirement of the job. It's honestly gotten out of hand - I don't have a choice who these restaurants use to deliver their food - they use Doordash - but doordash uses people who have one job - deliver to an address and cannot do that. There is no way to get help. I'm sure tons of people have this same issue. How does this company stay in business?”

Helpful Report

Posted 1 year ago

“I would say 0 stars. I placed an order a few weeks ago and someone at Door Dash leaked all my personal confidential information on the internet. My name, address even my birth date. I contacted Door Dash and they refused to do anything to investigate this breach and/or make sure it doesn't happen again. DON'T USE DOOR DASH OR YOUR PERSONAL INFORMATION MAY END UP ONLINE. I have screen shots of this breach but this site will not accept the jpg file.”

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Posted 1 year ago

“Ordered through door dash, placed order with a restaurant that ended up being closed. So didnt show that and 3 drivers turned up to a closed restaurant. Organised a credit and ordered from another restaurant and it happened again! Ordered third time and happened again. The customer service was terrible.”

Helpful Report

Posted 1 year ago

“Doordash needs to crack down on their drivers asking for tips, and/or additional tips when a tip has already been applied. The drivers lately have been out of control. I understand many of them call the tips a "bid for service" but until Doordash changes the verbiage on their app to match this opinion, this needs to end. This is coming from someone who always tips 20+%.”

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Posted 1 year ago

“We specifically had instructions on the order ticket not to have dressing and cheese on a $20 salad and it came with tons of dressing all over it and the restaurant says they can’t do anything, so DoorDash gives me a $6.85 random refund when the whole salad can’t be eaten. I’ll go pick it up next time and DoorDash can become like WeWork…non-existent!”

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Posted 1 year ago

“I HATE THIS COMPANY I HAVE USE THEM OVER AND OVER AND OVER AGAIN,BUT THEY STILL MANAGE TO DISAPPOINTMENT ME .. I ORDERED A SMOOTHIE AND WHEN I GOT A NOTIFICATION SAYING THEY GAD ANOTHER STOP BEFORE ME I KNEW IT WAS GOING TO VE A COMPLETE DISASTER!!!!! I LITERALLY STAY FIVE MINUTES AWAY,BUT I DON'T HACE A CAR AT THE MOMENT AND DECIDED TO TRY IT AGAIN BECAUSE IM NOT FEELING WELL..NOW JUST LAST NIGHT THEY LEFT MY SIDA OFF MY ORDER..THEN ALL THEY WANT TO REFUND ME IS $3.00 OF A $20.00 ORDER OK KOOL.. NEVER I NEAN NEVER AGAIN.. Trying to upload a picture of the Cup of Green watery colored water I received that supposed to have been a Smoothie 🤮🤮🤮🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️”

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Posted 1 year ago

“I ordered a meal and the charge was about $30. I didn't mind the charge but service was terrible. The delivery driver didn't speak english which seems to be the norm lately. Mistakingly, I had the wrong address for delivery and I repeatly tried to contact the driver to notify her of the correct address. First I was hung up on,then I sent several texts with no reply. My order was never delivered to me even after several attempts to contact the driver. I called doordash to try to rectify the issue and was directed to the restaurant, then was redirected back to doordash. Wasted over an hour on the phone, just giving a runaround. It's not the customers fault that most of drivers they hire don't speak english and will not try to talk to you. Just easier to just not answer the phone or texts. The last three doirdash orders never reached my house, poor service because they can't communicate.”

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Posted 1 year ago

“Ordered my son's birthday cupcakes in Kansas City MO like I do every year. Doordash driver texted me that the cupcake bakery did not pack them well because they didn't use cake toppers and they were damaged. Also told me it wasn't that bad and they were edible. I told him NOT to deliver and to get more and he said the store had refused him and blamed him. Called the store and they said they had not heard from him and they would gladly redo the order. He delivered them anyway. Please see the photo. Called "corporate" because they won't supply a local number and they refused to redeliver but gave me my money back. A simple birthday gift gone ruined due to the incompetent drivers Doordash hires. Never again!”

DoorDash 1 star review on 29th October 2024

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,820 reviews