DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They SUCK, if I could give them less I would. They cancelled my order within 8 to 10 seconds of the order, then lied and said they tried to send the order 3 times. Didn't happen but they sure as hell to my money. Said I would be refunded within 3 to 5 days. Will NEVER order using this shit-hole company .”

Helpful Report

Posted 2 years ago

“Horrible customer service, I never received my food, and I talked to five representatives. But no one was helpful, nor did they attempt to resolve my situation. No food and no refund, never again.”

Helpful Report

Posted 2 years ago

“Completely unsatisfied…… I have spent a lot of money with this company for years. I’ve been a loyal member today. My DoorDash dropped off two orders before mine. Food was ice cold! Then they cancel my DoorDash pass Because their driver brought me cold food! Didn’t even refund me all the money! What a joke”

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Posted 2 years ago

“Worst customer service ever! will never use them again. Accidently placed and order and a few seconds later talked to chat. they wouldn't refund my order. the Person i talked to hung up on the chat.”

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Posted 2 years ago

“I ordered food Andrew delivered me an order that he kept and ate off at 5pm and let it on my Porch at midnight and he kept my food”

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Posted 2 years ago

“I'm from Bend Oregon. Door Dash is good until it's not. My order was completely messed up and they declined a refund even showing them pictures. My daughter has an allergy and can't have sauces on her burger. After checking the no sauces option, it clearly had a sauce on the burger. No more Door Dash for us.”

Helpful Report

Posted 2 years ago

“Papa Johns in Beaver Falls Pa is using door dash, they suck! They left our food on our porch on the floor instead of the chairs or table that was out there. Whoever the driver was didn't even knock on the door to let us know it was there. And it's not like I didn't put a tip in the order either. This is the 2nd time this has happened, once in The middle of winter. I only found the food by accident when opened the door to go outside. I will no longer order from this Papa Johns. If i could I would dispute the damn order and take back the tip they most certainly did not deserve!!!!!”

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Posted 2 years ago

“I will never order from door dash again. I have had issues the 3 times I ordered from them! They can never find where I am even though on the notes I specifically put where to go. Either they can't read or just don't care. I even had e yell at me because he delivered it to the wrong spot. 1 star is way too much for them. So infuriated!”

Helpful Report

Posted 2 years ago

“These guys are super cold and do not care about how much inconvenience do they cause to you. You have paid for the order, you didn't receive your order etc they will not help you out. It's better to use Skip the dishes or Uber eats then these guys, at least they listen to your request and help you out. But these guys all they do is sit there and tell you that they can do nothing about it. I don't suggest to use these guys at all. These guys are frauds and won't help you with anything. I NEVER GOT MY ORDER AND NOT EVEN COMPENSATED FOR THAT.”

Helpful Report

Posted 2 years ago

“I have tried on 2-3 occasions to order food and have it delivered thru door dash. One time they left half of my food at the store. Currently I am waiting over 30 minutes for my food to be delivered for a 10 minute drive. Cold food!”

Helpful Report

Posted 2 years ago

“I would give them zero if I could because that's what they gave me back I got absolutely no food spent 40 bucks and now they're telling me that oh it's our policy not to give you your money back. I will never use this service again.”

Helpful Report

Posted 2 years ago

“A couple of weeks ago I told door dash that I no longer want to be a doordash customer and they have tried to charge my card four times today. They told me my card would not be charged and they tried two more times. They are like bulldogs and will not give refunds. One customer had a roach in the bag. I no longer want to use their service. There is always something wrong. I am presently on hold and have bee for an hour and a half. Be aware they are truly scammer.”

Helpful Report

Posted 2 years ago

“I ordered wine yesterday for 32.06 and the Dasher got to my home my I had left my purse with my license in it on the car which my husband had just left in the dasher took the wine back and said that I'll. a refund. Yesterday door dash customer service told me to wait 24 hrs get my refund and today I get email saying my refund request was denied. ABSOLUTELY TERRIBLE HORRIBLE AND NOT A WAY TO DO BUSINESS DOOR DASH NEVER HAD TO WORRY ABOUT ME ANYONE I KNOW DEALING WITH THEM!!!!!!”

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Posted 2 years ago

“Garbage and deny refunds when you don't get your food”

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Posted 2 years ago

“sorry doordash but for my food to be cold and raw i jus don’t like it i was grossed out i only ate the fries im so tired of this”

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Posted 2 years ago

“Door dash is a joke second time my order was brought late this time 15 minutes late good cold asked faster why was it late she said not my fault they make us pick up more orders so if good is cold or late not my fault like who does that messages door dash jokes on me for the second time message unfortunately your complaint doesn’t qualify for a credit or refund DONT USE DOOR DASH it’s a joke”

Helpful Report

Posted 2 years ago

“More often than not they are late or cancel your order mid stride. I quit using Uber because of this and now they are as bad or worse. We over pay for food and bad service. Just go pick it up yourself.”

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Posted 2 years ago

“The worst of the worst for food deliver service”

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Posted 2 years ago

“Door Dash has the worst customer service EVER!!!! The reps are rude and the company needs to get rid of the generic responses”

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Posted 2 years ago

“1.15 hours to receive an order that was 10 minutes away. This was a Sunday afternoon order, at 3pm. Not a high priority time. No communication. Never using this app again. So very disappointed. If I could use less than 1 star I would.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews