DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,389 Reviews

7 %

of reviewers recommend DoorDash

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Metrics

1.3

Based on 24,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package from Macy's was delivered to the wrong address. I contacted DoorDash and was told that my package had been delivered, they say they have a picture, but will not share it with me. They say it was delivered to an address with a green door, mine is white. When contacting them the next day I was told that they had corrected the problem with Macy's and I could expect my order today. I was sent two texts from drivers who said they were waiting for my order at Macy's. When I tried to return their calls neither one spoke English. I have no problem with that except that they should have translators with them. I think I have said enough, but you can be assured that I will spread this experience to many Jill Murray”

Helpful Report

Posted 1 year ago

“DON'T USE DOORDASH THE DRIVERS ARE NOT THE BRIGHTEST SPEAK NO ENGLISH AND WILL LEAVE UR FOOD ANYWHERE AND SAY IT WAS DELIVER. USE THEM 2 TIMES AND BOTH TIMES NEVER GOT FOOD. AND THEY WILL NOT REFUND IR MONEY. THEY NEVER RETURN YOUR CALLS EITHER”

Helpful Report

Posted 1 year ago

“It went wrong over and over again. Ended up having to delete the app and close my account. Every time there was a problem with my order all I got was excuses from door dash. If you like getting what you pay for do not use them.”

Helpful Report

Posted 1 year ago

“I just found out that the receipt we get from DoorDash is not a copy of the cash register receipt. I was overcharged for an item by DoorDash but not the store. Where does that overage go if the customer doesn’t notice? I think this has happened before. What’s to stop the drivers from pocketing the difference? This was on a substituted item that was cheaper than what I ordered that I was billed for accurately by the store but not adjusted on the credit card charge from DD. What is going on here? Check your receipts carefully. It took me most of my morning to get a DD agent to listen to my issue instead of trying to blow it off by making it something else. The store understood me perfectly and provided the accurate receipt quickly. It’s not me.”

Helpful Report

Posted 1 year ago

“This company chat support is scum. I placed and received someone else's order. I did not even have the time to check it because the dasher left it in the front driveway! Not even at my front door. My co-worker found the food outside when coming to her shift. I then immediately contacted their chat support and they said they would escalate it and will hear back from them within 12 hours and that I would be refunded. So I placed my order again. Then I waited for their response, but nothing, and then I reached out to chat support again 3 hours later, I finally got an email saying that they would not refund me!! I was like what the hell????? I even provided them with the evidence, but yet they did not refund me! This company is a piece of Shiiiit! They lost a good customer. I am considering filing a lawsuit to teach them a lesson.”

Helpful Report

Posted 1 year ago

“Mu doordash account was hacked feom another state, and doorsash REFUSED to do anything about it. There is about $300 in charges that were all made within 2 hours of each other in Pennsylvania where I do NOT reside and they say it can't be proven as fraud. When I open my app it pin points me in my home state!!!!! The spending pattern and things ordered do NOT match my spending and orders,but they say it's not fraudulent because it came from my account! Trust you me, when/if I get this resolved, I will be deleting my account for good!!!!!!”

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Posted 1 year ago

“Douche bag Scammers”

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Posted 1 year ago

“Ordered my food it took 45 minutes from a Sonic or less than 2 miles away from my apartment. When it showed they were on their way I went outside waiting for the guy to deliver. Watched him on the map he turned it off and delivered my food somewhere else! I left instructions on how to get to my apartment. It was supposed to be handed to me. So beware apparently they don't ask people when they're delivering what the order was or verification they just give it to other people. I gave them one star because I had to give them a star to post this otherwise I would give them zero.”

Helpful Report

Posted 1 year ago

“Door dash scammed me. They advertised a watermelon For five dollars and charged me $100 for a damn watermelon. They refused to refund me. This company is nothing but a bunch of thieves.”

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Posted 1 year ago

“I wish I couldn’t give these jerks any stars. Their customer service is absolutely terrible. Marvin and Alcansado both ended the conversation without asking if there was anything else they could assist with. Absolutely RUDE!”

Helpful Report

Posted 1 year ago

“Let's start by saying doordash is terrible honestly. They make money while you get the scraps. So this is how doordash works: I have included pictures to support my review. Everyone says doordash is the highest paying app, well honestly that's a lie. You have three(3) leave to go through; silver, gold and platinum. Silver level is how they hook you. They give you dash picks like crazy however once you've reached gold you have to schedule and I do mean schedule to dash from a schedule that doesn't offer any availability to dash and when something is open it's for after midnight where there are less deliveries that barely pay $5.00. keep in mind doordash only pays $1-2.50 unless they have a promo going on that night for a $1.00 extra. They real money comes from tips. Example: if you have an order that pays $5.00 the breakdown of that pay is as such: doordash paid $1.00 and the customer tipped you $4.00. Now with that being said if the customer doesn't tip doordash would of only paid out $2.00 for an order going 3-7 miles. A lot of times they will give you a double order from the same place, this is called two pick-us which may pay $8.50 to go 11 miles. Remember doordash pays $1-2.50 the rest are tips. They do have the option to work hourly $13.00 per hour and keep your tips. However the tips are less than what they usually are when you work dash to dash which means they are scammers when it comes to your money. Now when you reach platinum you can dash whenever you want however you have to do 100 doordash orders in order to keep your platinum status or you have to start all day. I left my job based on lies and have not broken over 500 within two months. Your ratings has to stay up or you can not upgrade to the next level. If your looking for a 9-5 this is not for you. This is only spare change. They have set red zones however you get an order that's 13 to 15 miles outside the red zone only paying $9-10.00. after you deliver your order you would have to drive back to the red zone which means no money on the way back to the red zone so the first $40 you make is all gas and eventually you have to get more gas. This is not worth it.”

Helpful Report

Posted 1 year ago

“See picture. I just ordered from Charles and this is what I got. Looks like some took my mexican pizza and shook it up. No longer looks like mexican pizza for sure.”

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Posted 1 year ago

“I never received my order and you will not refund it. You are stealing my money. I used you another but never again. Your supervisors can't even help. Hope you enjoy stealing money because that is what you are doing.”

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Posted 1 year ago

“Worst of the worst”

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Posted 1 year ago

“They mess up your order, half of the time you don’t receive your order and they denied your refund. The only difference about thief and door dash is that door dash has license to steal money from people. The worst delivery company.”

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Posted 1 year ago

“This service sucks warning to all people do not use you have been warned fk door dash”

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Posted 1 year ago

“I would like to let everyone know before they provide their credit card details to DoorDash that without your consent they start deducting charges for DoorDash pass which I never purchased and will never inform you that this is being charged to your credit card. There will be be no bill or receipt for such charges by DoorDash to your credit card. Beware of these cyber crimes being committed by such companies who make one service look convenient for your and on the other hand they are ripping you off”

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Posted 1 year ago

“Third order from a different place and still ripped off. 8 dollars in fees to bring one item 1 an hour later and cancelled rest of order at door. What a joke. Guess I should learn”

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Posted 1 year ago

“Placed a small order for delivery with door dash and they never delivered my order they apparently didn't have a driver available but never contacted me to let me know I found out from the store they were supposed to pick up from I contacted support from the chat line and ask them to refund my money which they refused to do instead they try to blame it on the store when they're the ones doing the delivery they had already taken the money from my bank account and I had no product when does it become the customer's fault that the company that place the order with has no driver? I ended up with no order and no money as well I will never order from doordash again”

Helpful Report

Posted 1 year ago

“Waited over an hour for a fast food delivery only to be informed that our order was canceled. Now we are sitting here hungry and tired because we could have gone to bed over an hour ago. Horrible service.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,389 reviews