DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE HORRIBLE HORRIBLE.....DO NOT RECOMMEND WORKING FOR THIS COMPANY IN LAGRANGE TX.!!! ITS ALWAYS SOMETHING HERE. I RECEIVED AN ORDER, GOT TO MCDONALD'S 6MIN LATER, SOMEBODY PICKED IT UP, AND I DIDNT KNOW UNTIL 15MIN OF STANDING HERE. ITS WAS ONLY $6 AND THEY OFFERED ME $3 FOR MY TIME....NOTBEVEN ENOUGH FOR THE GALLON OF GAS I USED!! THIS COMPANY IS TRASH HERE..... THIS IS NOT THE 2ND OR 3RD TIME THIS HAPPENED”

Helpful Report

Posted 2 years ago

“This company is plain HORRIBLE! Delivery drivers either steal and eat the customers food, take forever to get to you or just don't show up with it at all. Plenty of videos on the internet, of delivery drivers (employed by this company Doordash) eating customers food. Thats evidence of stealing! The delivery driver didnt pay for that food, and more than likely the customer won't get a refund. Delivery drivers complain that they did it because they either weren't tipped, dont want to do the job (that their getting paid to do) customer is too far...who knows excuses; excuses. The employees of this company are thieves and the CEO allows it. Calling customer service won't help you. Twice I have tried to speak to someone higher up than a rep, and was informed that they don't have managers. ???? Really! Also the survey to rate a rep (for helping or lack thereof) at the end of the phone call doesn't work. I've had $100 essentially stolen from me by this company. DON'T waste your time or money. Shame on the CEO and employees. Just know Karma is real what goes around will come around.”

Helpful Report

Posted 2 years ago

“Why this company treat the drivers like slaves ...even they accept the cheap delivery or lose chance to get orders remember the mileage times two most of the time you back empty”

Helpful Report

Posted 2 years ago

“I ordered Chick-fil-A for breakfast for my 3 kids. I used to deliver myself and never would have tampered with the food. Never would have even imagined that the seal would be broken and the driver helped themselves to my 5, 3 and 2 year olds food. He messaged when he was at the restaurant that he was still waiting and would deliver soon so I would leave good feedback. Anyway, the sticker that they put on the bag to seal it was broken the bag had a hole where the sticker was placed and the food was clearly touched and some hashbrowns were missing. Needless to say I threw the bag in the garage and contacted door dash to be refunded since I had to then drive to go get my kids breakfast which I will be doing from now on. It was disgusting! Deal broken and he folded the bag down like I wouldn’t notice. This mom of 3 is done trusting other people, like DoorDash to handle our food. When I asked about repercussions about the driver, they seem to not care much. Don’t trust people with your food!!”

Helpful Report

Posted 2 years ago

“Door Dash infiltrated my brand new banking at started charging it without my consent!!!! Watch out future customers”

Helpful Report

Posted 2 years ago

“Had a horrible experience with DoorDash tonight. My husband and I order from them at least 3 to 4 times a week, including getting my family members DoorDash as well. We ordered from our go to spot and for some reason they had a very off night and we just simply asked to get the meal replaced. The representative named JO was extremely rude on the phone did nothing to help and our dog would not even eat the food. He asked me to send a picture which I did immediately and they offered a whopping five dollar credit in DoorDash credit BTW. I've been with them for over 10 years and I am seriously completely over it. Customer service!”

Helpful Report

Posted 2 years ago

“My order never arrived. The door dasher named Stephen never showed. I called his number. He answered then hung up on me. I called again and got the voice mail. He stole from me. Yes I got doordash credit but what I really want is ny $47 refunded to ny card account. Not using door dash again ! This eas a pizza ordered from pizza hut redmond oregon”

Helpful Report

Posted 2 years ago

“Cancelled my order and sent a text stating the store was unable to fulfill the order. Had to drive to the store and the store confirmed the Dasher picked up the order and DoorDash just stated they would refund my money in 3 business days. So no money and no food and a trip to the restaurant. Wowwwww. Zero accountability and no make whole. What do you do”

Helpful Report

Posted 2 years ago

“Almost the entire order was wrong plus what was edible was disgusting. KFC. When I was a kid, this was the best chicken anywhere. It was addicting. Now it's a salty glutenous mess. I'm beginning to believe the rumors that the chicken comes from headless chickens.”

Helpful Report

Posted 2 years ago

“All I asked this time was that the doorbell be rung when the food was dropped off and Julio could not even do that. He sucks and door dash sucks too. I am done.”

Helpful Report

Posted 2 years ago

“Was a driver have 4.87 rating and 6000 deliveries and they still deactivated me for a 87 percent rating know I would get it back up that’s how you treated one the best dashers in my area shame on door dash”

Helpful Report

Posted 2 years ago

“I don’t know why Macy’s used Doordash as a carrier deliver my package! This is the third time Doordash’s driver never fulfill the delivery and stole the Macy’s package! The driver lied it was delivered but actually they are never did! Called customer service reported the lost, they provided bad services and hung up my phone denied that their driver never stolen! This is the true! Please do not use the doordash like UPS or USPS! Their driver are very dishonest! Theft!”

Helpful Report

Posted 2 years ago

“If your drivers don't speak they shouldn't drive. It's fairly simple!. I shouldn't need a translator to get a Big Mac!”

Helpful Report

Posted 2 years ago

“Somehow one of my kids used the DoorDash order platform and signed me up for a premium membership at 9.99/ mo. Plus gst. Despite giving DoorDash all the correct information they were unable to find my billing file and the charges kept coming each month. I finally had to cancel my card and get another one. That would have been great except all of my auto payments were in this car and it was a time consuming task to fix the error. BEWARE OF SIGNUP UP INADVERTENTLY.”

Helpful Report

Posted 2 years ago

“They let drives go because DoorDash app locked up and they missed the orders. They didn’t want to hear from driver who risked his life going out at 1am. So many customers don’t tip and you sometimes only make $8.00 per hour. So to make $100 or more per day you must start early or go late into morning. They don’t respect the works who are out driving around in there car saying and promoting DoorDash. This one driver was always communicating with customers and delivery was on time. DoorDash app locked up and they fired the driver. Go to Uber eats they treat people with respect”

Helpful Report

Posted 2 years ago

“They have a track record of delivering food that is cold, unless it's supposed to be frozen, then it isn't. I've had orders that never showed up. They always have a lame excuse why they won't issue a refund. In short, they kept my money yet I got nothing. Do not order from these thieves.”

Helpful Report

Posted 2 years ago

“I have only ordered from Doordash for delivery for the past 6 years. This year food is delivered more than double the stated delivery time, meaning, ITS COLD. They don't show up, cannot speak English or communicate in anyway, and their delivery fees have become expensive. I'm going to try Uber Eats; it cannot be any worse!”

Helpful Report

Posted 2 years ago

“Issue had been reported almost 10hrs ago about the incorrect items I received. I was told I'd receive some type of update within an hour and nothing has been done or said all day and now you guys are acting as if nothing can be done which is unacceptable! I paid for food and dint get it! If something isn't done and everything I've sent in today isn't reviewed I'll be disputing EVERY Transaction I've ever had!”

Helpful Report

Posted 2 years ago

“Ordered pizza and drinks. Wrong pizza and no drink arrived. Driver Darnell was a jerk. Totally unprofessional, he said he didn't care and left. I'm done with Pizza Hut if they're not going to use their own drivers, because door dash sucks.”

Helpful Report

Posted 2 years ago

“Doordash took out $129 from my account in the middle of the night while I was sleeping. I woke up at 1am to find an absurd amount of money had been taken from my account for "McDonald's doordash " early in the week, leaving me in negative funds. I live on my own, trying to treat myself with a few deliveries, but there is no way I ordered $129 worth of food from McDonald's at 1am for one person. After finally getting in touch with someone on the phone (email is useless they take so long to reply and then just ask you to repeat yourself) she said "oh yeah this has happened before" google pay glitch apparently. The woman on the phone told me i had infact been charged for only a select amount of all of my doordash orders in one go. So I call the bank, waited almost an entire week being over a hundred dollars out of pocket as someone who already lives paycheck to paycheck and struggles to make ends meet sometimes(as we all do). As a result of this I was in great financial distress for almost an ENTIRE WEEK...( I guess once you get rich you forget how budgeting works :( poor doordash ceo) The processing time on this payment took so long I have only just gotten my money back. So while I did end up getting my funds replaced, I just want to say how messed up it is that a big corporation can just take someone's money (which they don't have), hold you in financial distress, just for a little rich man's game of bank "maintenance"(?? Literally what the guy from my bank said). I have used door dash plenty of times in the past, have known people to use it regularly, and nothing like this has ever happened before. To conclude, doordash takes advantage of its customers and provides little customer support. Safe to say, I deleted door dash, awful customer experience, never again :)”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews