DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,493 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a GREAT customer. I order often and tip very well. I ordered from a place that apparently delivers their own orders (weird). The food hadn't shown up after 1.5 hour so I asked for a refund. Nope. Credit? No. Well, the food finally arrived about 40 minutes later and they had DOUSED it in salt and garlic. But Doordash didn't care and refused any kind of credit or refund. They lost a great customer.”

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Posted 1 year ago

“I paid over nine dollars for two fountain drinks to go with the chicken wings we ordered. They were not delivered and when I notified them they offered me a credit not a refund. In order to re-order the drinks and use the credit I would've had to have paid additional Delivery fee. This is the second issue of not bringing my full order I've had with this company and I will not be using them anymore. It almost seems like a scam to offer you a credit for something they are doing wrong so that you have to order more things and pay another fee to use the money.”

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Posted 1 year ago

“They treat their drivers terribly. My husband was a platinum driver his license expired, and it took them three weeks to verify him and the platinum status was taken away. it’s not his problem that they could not verify his license. Then he starts DoorDashing again finally and now they are threatening to his status again because someone said they didn’t get their order. He had an outstanding record. Why don’t they check the picture he sent before assuming a no delivery. This company is poorly run and the management does not respond to anything every time you talk to somebody. It’s under review. DoorDash needs an overhaul poor management poor customer service.”

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Posted 1 year ago

“I will never use DoorDash again. I ordered water and one other item, and the driver never brought them to me and just flat-out lied. They took money off my card and claimed I would receive it in 3 business days. It did not take that long to snatch it off.”

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Posted 1 year ago

“They didn’t deliver all my fire came very late, I’ve cold and I called for a refund and they ignored my request and tried to give me a 5$ credit. Sound to costumer service Ava they were rude, they stole my money, actual theft. Such a terrible terrible company”

Helpful Report

Posted 1 year ago

“I placed an order and the merchant canceled the order because it was out of stock. I did not receive the item. I paid 18.59 and received a refund for 1.34. I was told because the dasher Shamar was in route and I could not get my full refund. The dasher never had the item to begin with. I found out the issue when I placed the order again and the second dasher informed me of what was going on. It’s crazy they can just take your money. They have gotten worse over the years especially customer service. I was told someone would email me concerning my issue and they never did. No item and no refund. Very unethical.”

DoorDash 1 star review on 15th June 2024

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Posted 1 year ago

“Gave me three dollars back on a 18$ meal and wouldn’t compensate me after I wasn’t able to eat any of it”

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Posted 1 year ago

“The last 2 times i placed an order, the first dasher that i got both times stole my order BOTH TIMES. Then the next dasher said “the store said another dasher picked up your order already” when i ordered from Sonic and McDonalds. I do not recommend door dash any more. Never will again.”

Helpful Report

Posted 1 year ago

“I got dash pass back in March. Came with a $35 credit promo if I placed 4 orders and had dash pass for 60 days. I did my 4 orders and the 60 days came and went and I didn’t get my credit, then the offer mysteriously disappeared. Reached out to support twice to get it resolved and they asked for a screenshot of the promo. They said they couldn’t honor it without the screenshot. I find it hugely convenient for them to ask for that as if it’s the customers responsibility to take screenshots of their promos and then ask for a screenshot of it AFTER it’s disappeared knowing normal businesses don’t ask for screenshots of promos when it’s their responsibility as a company to keep track of they’re offering their customers. The customer service people were also rude and impatient. Cancelled my dash pass and deleted the app. I’ll use UberEats, Grubhub or Postmates.”

Helpful Report

Posted 1 year ago

“Should just shut this business down every time we order they get our order wrong every time . Scam us of our money tired of being screwed around by these people. Shut this sh...t down”

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Posted 1 year ago

“Maybe try hiring delivery people that speak English”

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Posted 1 year ago

“From Toronto, Canada. they delivered to somebody else's address AGAIN and refused to redeliver or refund. The proof is there, the photo taken is not my house. Deliveries from past photos are different. Told me to wait 12 hours after escalation and denied refund. There is photo evidence, so this is basically ROBBERY and shows how they don't care about retraining employees who screwed up. They rather just punish the customer and leave the driver continually making mistakes, no wonder it keeps happening.”

Helpful Report

Posted 1 year ago

“Again and again, missing part of the delivery order, and the only solution is reinvest 15% of the value of the order (not even close of the value of the product missing). Many time same problem, never offer a real solution, almost a scam, they take my money and deliver wherever they want with no responsibility. Last order from a regular client and suggest to other... find another company.”

DoorDash 2 star review on 14th June 2024

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Posted 1 year ago

“They're okay but there are a few times that I ordered things from the grocery store and not one Dasher as made a effort to go pick it up. Most of the time they're good but sometimes there are disappointment especially for emergencies.”

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Posted 1 year ago

“DoorDash is absolute garbage. The delivery driver didn't deliver our food and then when I took it up with them to get a refund the agent: Ravi legit ended the chat. Lost business with me.”

DoorDash 1 star review on 14th June 2024

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Posted 1 year ago

“You are Satan's children. You work for the devil. You will pay for what you have done. I hope you all lose everything and then you will know what it's like. You will know what it's like. Keep up the good work you evil evil evil people. 🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽🖕🏽👹👹👹👹👹👹👹👹👹👹👹👹💩💩💩💩💩💩👻💩💩💩💩💩💩💩💩💩💩”

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Posted 1 year ago

“Waited over 2 hours for food delivery.”

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Posted 1 year ago

“I'm a really picky person and I want whatever I order and pay for and yes I complain but door dash always make it rt”

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Posted 1 year ago

“People will hate you even if you trying to help them and out, but they want you to be so perfect with there order. If I’m trying to help a person out and they still give me a bad rating it not even worth it just get your food yourself waste a time…smh‼️ 💯”

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Posted 1 year ago

“Dasher said order was delivered, it wasn't even picked up from the restaurant. When tried reordering it gave me an hours wait time to have it delivered. Won't service I've ever received.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,493 reviews