DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,493 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everytime I order from doordash. I either have missing items or I receive someone else's food. Call customer service and they offered me a $5 credit for a $50 order. I won't be using them again! Unfortunate”

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Posted 1 year ago

“I spoke to Faisal who’s clearly has no customer service skills. I was charged double by door dash and they won’t fix it. They are blaming the bank but it’s door dash that charged me double. I asked to speak to a supervisor and they ended there chat rudely. It’s a wonder they have only 1.3 stars. I won’t recommend DoorDash to anyone and I will make sure we stop using the service at all of our office branches. For the sake of $60 you have now created a loss of multiple clients. Hope it’s worth it for you.”

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Posted 1 year ago

“Worst customer service I've ever encountered. They don't stand behind their name at all. I will never use this service again.”

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Posted 1 year ago

“I just placed a White Castle order through Doordash and got nothing that I order. I contacted them through chat and they tried to refund me a fraction of my cost. Then ended the chat because I said it was unacceptable.”

DoorDash 1 star review on 20th June 2024

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Posted 1 year ago

“Didn't get one of my meals, that cost $14.70. It was a combo. They would only credit me $4.00 since I received part of the order (I only got the coke!!). Furious and I don't get furious.”

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Posted 1 year ago

“RIP off of time and money wasted over 20000 miles driving for this piece of dump”

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Posted 1 year ago

“I have been working on the Dasher App for several weeks. Each week the earnings are decreasing, delivery distances are excessive, and the “Corporate delivery sell rate” (tip) of $2.00 used by Pizza Hut, Papa John, and Chick-fil-A leaves no profit to the driver after expenses. Tips less than the cost of one gallon of fuel? Rejecting these “offers” brings the wrath of scorn from the extremely rude and unprofessional “Platinum Support” regarding the “Platinum benefits”. Dasher Rip off! Drivers BEWARE!”

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Posted 1 year ago

“Terrible, their entire system is set up to make their drivers fail. I feel bad leaving bad reviews on drivers because they are working for pennies while unaware of the ever changing challenges that the plethora of restaurants face. They don't know if the restaurant will be out of something plus they are handling multiple orders to make more money and can't help if a restaurant is behind. Doordash customer service is complete trash. They seem so unaware of these kind of circumstances and don't really care how much time you've spent trying to resolve it when in the first place you were trying to save time with their service that is so unaware of their own market.”

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Posted 1 year ago

“Never helpful never answers the right answers and directs. The questions never comes through with their food. If it wasn’t just a few times that it is happened. I would understand but when you’re getting ripped off $200 it gets to be a big deal that’s only one instance another was $20, no big deal but they will not refund your money immediately like any other company but decides to hold it for 7 to 10 days. If you don’t get a product you pay for or your DoorDash or still it. I think DoorDash is responsible. They have done nothing for me in the past. I highly recommend not using this company or Uber Eats they seem to do a lot better. They have all my files And email and just got done talking with them. I highly suggest not using DoorDash into GrubHub or Uber eats or anything else. At this point they won’t screw you over your money and your food. They just can’t seem to pull this together”

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Posted 1 year ago

“Worst company EVER! Placed an order and they sent to wrong address, have a screen shot of order to the correct address. Tried calling a d was basically called a liar. Placed second order, much to my dismay, but my kid was hungry. Got that order wrong too, missing items. Called again and told a second time I was lying. Placed third order, having to pay for all 3 and finally got correct order. When I called for refund I was basically told I was lying and refunds denied.WHAT KIND OF BUSINESS IS THIS???”

Helpful Report

Posted 1 year ago

“Dasher sat at the bar, "while waiting for my order" order arrived cold. DD did absolutely nothing to help make the issue right. They offered me $3 in credits 🤦🏼‍♀️”

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Posted 1 year ago

“I hate doordash. They do the most unprofessional things when it comes to refunds. They usually offer a dash credit refund transfer or an original payment method refund transfer. They didn’t give me those options this time and now I have to wait 3 days to get my money back rather than having it in my credits where I can just order something else. Not happy. And I’m still hungry >:(”

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Posted 1 year ago

“Door dash is the worst ,I did not receive all my food sent a picture of everything that was in the bag and a picture of my order and they refuse to credit me back..Thanks for nothing door dash”

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Posted 1 year ago

“First time ordering, gave explicit instructions on the delivery and it was delivered to the wrong address. Company only wanted to refund me the tip portion! Will never ever order through them again. First and last time.”

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Posted 1 year ago

“worst worst worst company ever they don't know how to deal with the problem”

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Posted 1 year ago

“negative 10 stars! Horrible company! They are thieves and liars! do not use them!!”

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Posted 1 year ago

“I hate I had to give a star to even say this! CUSTOMER SERVICE TERRIBLE!!! Michelle and jasmine both terrible reps! No patience! Just terrible exactly why I support Uber eats!”

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Posted 1 year ago

“If I could give negative stars I would. Door dash steals your money. Only part of my order picked up and delivered. After 5 phone calls, many emails and appeals to why they denied to refund me. No way to get ahold of anyone willing to help. This was my one and only time ever using this terrible company!”

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Posted 1 year ago

“My past 2 orders neve arrived and i still gave it a chance hoping that it was just a mistake. This time wrong items arrived, I contacted customer service 5 times and no one provided me a refund”

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Posted 1 year ago

“As a food delivery service, they are great. Food was delivered, but not to me.”

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Posted 1 year ago

DoorDash is rated 1.3 based on 24,493 reviews