DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,389 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

faisal@doordash.com

Write Your review

Tell us how DoorDash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DoorDash 5 star review on 19th November 2025

2311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from KFC on FM 78 and I live on 2800 of Rod Schaffe. At least have your driver's bilingual enables them to effectively communicate with all their customers. With all the road closure, it's a must to know which roads has closures. Don't give a handoff time and show up 15 minutes late . Call customer service all I got was smoke blow up my azz. My complaint is not on KFC behalf , but with door dash. Not even a partial refund , they just wanted to talk around the issues.”

DoorDash 1 star review on 14th June 2024

Helpful Report

Posted 1 year ago

“The company is sad. Now they've outsourced the customer service. Only making it more difficult to contact them or get a resolution to a problem. The refund you get (whether a credit or refund) is never for the amount charged. With this kind of business practice they might as well be thieves.”

Helpful Report

Posted 1 year ago

“Garbage company. So I wasn't gonna continue dashing after 30 deliveries. But I googled if there was a bonus for doin 50 deliveries and it said it would guarantee 500 if u didn't make 500 within the 50. Sure enough I call them amd they say in order to get it you have to have an email saying your so. On their website they say guarantee to get it after 50 But in the next question under it reads you have to have am email.. You would think the would put it all in one so they dont get excited like I did and continue to dash.. Straight scam/lost leader. Smh. Also after 50 deliveries you can't even schedule dashing for more then an hour. And can only dash certain hours. Which is even more garbage. Rather do Uber eats.. Last thing the lady that helped me over the phone hung up on me and never gave me a reason I wasn't qualified. Bs. I wouldn't work for such a company if I were u.”

DoorDash 1 star review on 13th June 2024

Helpful Report

Posted 1 year ago

“Ordered several times. Twice forgot sauces...once halfed order, ordered 2 sandwiches, lucky I fot the one.. worst service ever on each occassion”

Helpful Report

Posted 1 year ago

“Ordered food. Paid for it. It did not get delivered to my house. I called the driver to report that he delivered it to the wrong house. He said he delivered it to the right house and hung up the phone. I walked down the street to find my order and a raccoon was eating the food. I complained to Door Dash that I did not receive my food order. They have repeatedly denied my requests for a credit or refund. They are a scam. Terrible customer service. They took my money and I received No food. No credit. No refund.”

Helpful Report

Posted 1 year ago

“I have reluctantly used this service one 3 separate occasions. Each time was worse than the last. If this is my option for food delivery, I will no longer trust they can do the job. Last time the driver spoke no English. Couldn't make the delivery and I was unable to speak with them to give directions. Some advice, if they can't speak the language they are unsuitable employees.”

Helpful Report

Posted 1 year ago

“Hiring Free slave with their capital as a driver”

Helpful Report

Posted 1 year ago

“DoorDash was great whenever it first came out. But now when the drivers or the restaurants miss handle the food or forget the items, you request a refund, they'll take their sweet time giving it back, 7 buisness days. But when you order, they take their money immediately. When calling back they explain it is because of my bank. So i call my bank and they explain to me i have no pending refunds from dooedash. And I still haven't been refunded. I will never use this service again..”

Helpful Report

Posted 1 year ago

“I ordered my food got half right. Driver ignored my call what a waste. Not even 1 star because I can't contact door dash personaly.....”

Helpful Report

Posted 1 year ago

“Ordered from KFC - my usual order of a four piece combo. It also came with two long black hairs on the chicken so wasn't even edible. The fries, on the other hand, were cold in the middle.”

Helpful Report

Posted 1 year ago

“very very worst deliver service. Their driver did not show up. I placed 2 orders of $51 and did not get my order. they just refunded me $30 and when i called them they told me that they have a policy of 3 day to get the money refunded. I took my $20 and did not even delivered food. Their customer support is the worst support i have seen in my life. they just care about their money, not the customer.”

Helpful Report

Posted 1 year ago

“Claudia the door dash driver did not speak English and did not deliver my food to my work at dominos very easy to find he or she is either dumber than a bag of hammers or they stole my food on purpose. I will never order doordash ever again. Claudia ruined it for all the other doordash drivers. I lost $20 and my whole day was ruined.”

Helpful Report

Posted 1 year ago

“Seenaa was quick and very polite, thank you for you service!!”

Helpful Report

Posted 1 year ago

“My dasher account was deactivated recently. They said that my acceptance rate was too low. Well, the reason is, and I've reported this on several occasions to Doordash, is because their preacceptance mileage will have less miles that the post acceptance mileage. For instance, the dash may offer $10 for a 5 mile trip so I accepted the dash. The mileage goes from 5 miles to 15. At that point, I unassign myself from the dash. No one in their right mind would take a dash that has more miles than the dash is worth. I have also reported several times that the place they sent me to is either closed or they have stopped doing dashes before the order was placed. Instead of getting the full amount, I would only get 1/2 the amount. This is understandable; however, by going to the restaurant & not getting the full amount, I could have been on another dash that would have provided me with a higher amount. I am not obligated to take dashes that are $3, $4, $5 to go 8-10 miles. The dash acceptance is to each dasher's preference. All my customer reviews for me have been excellent. I am very disappointed in door dash. Their rates are too low & the only reason I made money is because I had more than 1 delivery app going at the same time.”

Helpful Report

Posted 1 year ago

“BEWARE! DoorDash will not provide the services you pay for if you prepay for the one year membership, shall you simply move less than two miles away, which is still in the prime area of their delivery area. I have tried for weeks to get deliveries to the new address and Door Dash will not pull up the address, which again is in the prime delivery zone at apartments directly off the main road in the city. I have given up on Doordash performing delivery services I have already paid for and asked for a refund of the 9 months left that I prepaid for. Doordash refuses. I sent this argument to the BBB along with screenshots of the conversations with doordash “agents” basically telling me that Doordash knows they are cheating me and there is nothing they can do about it and I can still “enjoy” their services until February of 2025, of which I have already paid. Again, I confirmed one cannot “enjoy services “ that a business refuses to perform. Hopefully the BBB can light the fire and get DoorDash to private a refund since they refuse to provide the services. Since reporting to the BBB, I had three calls back to back to back that I finally answered that ended up being what sounded like an elementary aged child from Doordash (in her home with children screaming and tv blasting) that barely could speak English and only knew the line “refresh your app” and couldn’t understand anything I had to say. Thankfully we have BBB to protect customers. Beware of Doordash and prepaying for their services. They are a scam.”

DoorDash 1 star review on 12th June 2024

Helpful Report

Posted 1 year ago

“Someone hacked my account and ordered a $32 breakfast pizza. I got the order canceled, but DoorDash refuses to refund my money. BS company.”

Helpful Report

Posted 1 year ago

“The young man named Steven was supposed to bring my food from Cafe rio. They got the address in wrong somehow. It made him mad he called me I told him where to come I waited another half hour I called him back he said I'm not bringing the s*** I'm just not going to do it. I texted him and asked him can I at least come get my food I want my effing food. He said I took it back to the store and hung up on me. Then he wouldn't answer the phone anymore”

Helpful Report

Posted 1 year ago

“Unbelievablly bad customer service. I ordered 4 orders of Pho, a Vietnamese soup. Received toppings for all but no soup broth. Can’t eat soup without soup. Called the restaurant- “your 4 soups are here- the dasher left the bag. I need to see if Doordash will send another dasher to deliver it to you” Called Doordash. “We can credit you $20” and then hung. Up. On. Me. Called the restaurant “You have a $20 credit so they won’t send your soup”. Called Doordash “I can only give you the $20 credit”. The order cost $84.36. I’m canceling my subscription and I recommend you do too, if you don’t like giving money away to a company that treats customers like sh-t, and their drivers and restaurants too. These companies need regulation. Don’t give them your money until they do better.”

Helpful Report

Posted 1 year ago

“Put in the restaurant I wanted close to my house. After ordering, my food was being made in a city 12 hours away from me. I canceled, and now they refuse to send me my money after telling me on the phone I would be getting a full refund. Not to mention i paid extra to get my money back immediately. Don't have that option if youre not going to do it. This company is just money hungry. Wasn't my fault your app messed up.”

DoorDash 1 star review on 11th June 2024

Helpful Report

Posted 1 year ago

“This company it’s not serious. I order a dinner, the driver send to wrong address and text him and the drive just ignore me, this attitude is so rude, after I stayed 2 hours with the support team to have my refund, they start to negociate with me about the amount, first is 5, after 5.59, after 20 and at the end the refund me The total around 22. They not respect the costumer. This is not acceptable for me!!!! Keep away from this company. I’m totally disappointment, frustrated and unbelievable about how they treat their costumer.”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,389 reviews