DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,547 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 22nd April 2026

2316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered pizza and drinks. Wrong pizza and no drink arrived. Driver Darnell was a jerk. Totally unprofessional, he said he didn't care and left. I'm done with Pizza Hut if they're not going to use their own drivers, because door dash sucks.”

Helpful Report

Posted 1 year ago

“Doordash took out $129 from my account in the middle of the night while I was sleeping. I woke up at 1am to find an absurd amount of money had been taken from my account for "McDonald's doordash " early in the week, leaving me in negative funds. I live on my own, trying to treat myself with a few deliveries, but there is no way I ordered $129 worth of food from McDonald's at 1am for one person. After finally getting in touch with someone on the phone (email is useless they take so long to reply and then just ask you to repeat yourself) she said "oh yeah this has happened before" google pay glitch apparently. The woman on the phone told me i had infact been charged for only a select amount of all of my doordash orders in one go. So I call the bank, waited almost an entire week being over a hundred dollars out of pocket as someone who already lives paycheck to paycheck and struggles to make ends meet sometimes(as we all do). As a result of this I was in great financial distress for almost an ENTIRE WEEK...( I guess once you get rich you forget how budgeting works :( poor doordash ceo) The processing time on this payment took so long I have only just gotten my money back. So while I did end up getting my funds replaced, I just want to say how messed up it is that a big corporation can just take someone's money (which they don't have), hold you in financial distress, just for a little rich man's game of bank "maintenance"(?? Literally what the guy from my bank said). I have used door dash plenty of times in the past, have known people to use it regularly, and nothing like this has ever happened before. To conclude, doordash takes advantage of its customers and provides little customer support. Safe to say, I deleted door dash, awful customer experience, never again :)”

Helpful Report

Posted 1 year ago

“Their app is horrible. Been a computer teacher. Did not complete order. Called restraunt to tell them not to use their service. Customer service individuals, I would rate as ZERO!!!”

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Posted 1 year ago

“DoorDash is an awful service and their customer service is even more awful.It will not help you with the problem or give you your money back... The driver's do not speak english.A park in the street and Block traffic while they're walking up your driveway to delivering food... And I also had a f Felon knock on my door one time.It was somebody I knew that shook my whole world... Do not use this company.”

Helpful Report

Posted 1 year ago

“They are scammers. I order buy 1 get 1 free. So instead of giving me discount they put full price and we checked it twice same thing. But after talking with customer service guy it shows with discount when we tried again. But all this is of no use now as we paid full price. No discount and no buy 1 get 1 free. We ended basically in loss. Never going back to Doordash. UBER Eats guys are far more better. Customer service guy was rude and hang up the phone even without explaining. Trying to scam people with false information.”

Helpful Report

Posted 1 year ago

“2 times I downloaded the app and entered my card for payment and both times they reported me for fraud. My bank says they do this to many people. Do not use Door dash unless you want your card shut down by your bank.”

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Posted 1 year ago

“I bought 13 food items. The driver brought only two. I said where is the rest of our order? He tries to hand me the bag with two items in it. I tell him to return to the restaurant and get the rest of my order. He then sends a text that he hand delivered the food to me. I called the restaurant. They said he left with only a partial order. The food is here. Come and get it. I did after about 15 minutes or so. The driver never went back. He stole the sandwiches. They replaced the stolen food & gave me the complete order. I telephoned DoorDash. They began to make excuses for their hired employee. Refused the delivery refund. However, I was refunded the “tip” for the driver. So…all done & said it only cost ME approximately $10.00 to go pick up our dinner.”

Helpful Report

Posted 1 year ago

“The door dasher did such a good job yesterday when delivering my order !! He ensure I got my order and was very pleasant to talk to. I will keep using the app just because of him! His name was Soheib 💚”

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Posted 1 year ago

“No drinks AGAIN!!!! I am fawking done with delivery. Nobody gives a fawk anymore”

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Posted 1 year ago

“I live in SW Florida and your company hires dashers that are stupid and most can’t speak English. Are they legal??? Doubt it. Hello Uber eats.”

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Posted 1 year ago

“I accidentally hit the place order while I was placing items in my cart. Canceled the order right away I am only going to receive only 9.95 refund the order was for almost $50. $40 loss. Goodbye DoorDash.”

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Posted 1 year ago

“Carena was friendly and professional. A hard balancing act. Need more people like Carena! All the stars 🤩”

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Posted 1 year ago

“Food was never received.Door Dash attempted to call the driver that did not even answer for them. She lied stating she knocked on the door and put it in front of my door when she never even came in the building. Not only do I not have my breakfast.I have to wait 3 to 5 business days to get my money back.. How does that solve my hunger on my birthday?When I ordered myself breakfast with my last... There has to be some accountability or compensation provided or DoorDash.Will wind up with a lot of lawsuits of breach”

Helpful Report

Posted 1 year ago

“Called JAI to report safety issues and she hung up on me 3 times!!!! THREE TIMES! Did not want to hear about issue… Just wanted to get off the phone. Horrible service and she needs to be fired!! This company is awful”

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Posted 1 year ago

“Terrible customer service ordered food never showed up.”

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Posted 1 year ago

“I just deleted my DoorDash app. I think a lot of the advertising is false and I feel ripped off paying so much money for a teeny bottle of Prosecco. It was very deceiving a total rip off. I’m done with this site.”

Helpful Report

Posted 1 year ago

“Recently the Door Dash driver took a picture of my order delivered to the wrong address, I live in an apartment building and this was clearly someone else's house porch with a big white pottery vase, and a sign, Welcome To Ukrane! I spoke to customer service and I asked is my correct address on my account because I see it there but maybe something's wrong with your web site. She said no she sees my correct address on my account and she said it was the driver's mistake and that it could be a GPS problem.The driver actually texted me saying that they made a mistake and then said it was my fault! I told customer service that I don't want that driver ever again so she said she was blocking him from me. About two days later I had a very good Door Dash delivery driver from a Dairy Queen and he followed the right instructions that are on my account to call me when they are about to deliver my order, he arrived pretty much on time and was nice and friendly so I gave him a 5 star rating. Well unbelievably just a few days after the first driver delivered my order to the wrong address, another delivery driver delivered my order from a totally different take out place to that exact same wrong house porch and took the picture! This other driver sent me a text message saying that they were here but that they couldn't find my apartment and they took a picture far away from one of the buildings, I had gone up and down the stairs from my third floor looking outside my front and back building doors but nobody was there. When I went back up stairs the second time I looked on my account to see if he had delivered my order because he didn't even call me and in addition to that being my instructions on my account, I sent him text messages asking him to please deliver to my correct address and to please call me at my phone number when he was ready to deliver my order, he said OK, and then said he speaks Spanish. I saw a picture of my order outside of what looked like my building, he then left me a nasty message saying he left it there because he wasted time delivering my order! I called customer service and rightfully complained again and they said they were giving me a refund but I'm not certain that they really did. I removed every app on my phone and tablet for any take out places that deliver using Door Dash and I will never use anyone who uses them ever again. So far I have used Grubhub more than a few times including recently and they delivered my orders to the wrong addresses.”

Helpful Report

Posted 1 year ago

“Placed a order driver never showed up”

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Posted 1 year ago

“I order food for my staff and put in the delivery comments my staff name and phone number. Door dash rarely delivers but drops off to some Random place. I was told by door dash customer service, drivers don’t see or read delivery instructions. Never use them again”

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Posted 1 year ago

“This is the third time I have ordered from door dash and there is missing food yet again I have sent email every time never got money back or my food”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,547 reviews