DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,683 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally disrespectful took my money for two orders i didnt get and refused to return my funds they also didnt respond until days after beware big scam site they will robb you blind”

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Posted 2 years ago

“Absolutely terrible customer service and the approach taken to rectify mistakes is next to none !!!”

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Posted 2 years ago

“They charged me $40, cancelled my order from dickies bar b que, and kept my money! Horrible customer service! Never recorded my money back, even though I waited the 3 days! Do not use this app! Go to grub hub I guess”

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Posted 2 years ago

“i tried to become a dasher in four different zip codes no work was available and customer service is a waste what a horrible company!”

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Posted 2 years ago

“Doordash not only did not give me my order, but hung up on me calling their customer service number after being charged and never getting the order. Would never use them again. There are other services that deliver better than Doordash.”

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Posted 2 years ago

“Second time that a business did not give me part of my order. Called business and they stated "we gave that $21 salad to the driver." Called Driver and was told "nope. I never received a salad." I contacted Doordash and they said "we will give you a $2 credit for your next order." Can't get a person on the phone. Well, I am done with Doordash.”

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Posted 2 years ago

“DO NOT ORDER FROM DOORDASH never got my food never got my refund not only that they were being rude not helping me at all saying to call the store when the store isn’t responsible”

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Posted 2 years ago

“Everytime I order doordash it is disappointing. Several times I have had an item left out of my order. The other times the food is so cold and gross it is not edible. I give up. I have credits on my account for food not delivered but I don't plan an ordering again. It's such a waste of money especially when you add up all the fees and tips they want but don't deserve.”

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Posted 2 years ago

“this doordash is the big scammer food delivery if the restaurant don’t have the food available they won’t give you back the money instead they will give you credit but only available in few hours which is a big scammer of this planet. they suck my money twice and i swear they will get there karma very fast of what they do to people.”

DoorDash 1 star review on 18th July 2024

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Posted 2 years ago

“Bad service sucks all ways cancel you order n you have to wait 5 day for refound you money garbage service”

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Posted 2 years ago

“DoorDash suck. The food is always cool once the dasher made it to you. They always mess up and you have to wait 3 to 5 to 7 business day. And that’s if they send it back. Cause they will take your money and credit to your DoorDash account without your permission. If you decide to use it your order is way much expensive than it would normally be with the credit. DoorDash is Horrible Horrible. I will never use DoorDash again.”

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Posted 2 years ago

“Tried it first time as trial promotion. Tricked into subscription service. Had no idea until I saw it on my card. Will never, ever use this service again”

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Posted 2 years ago

“Great dash pass from Bishop. Polite and timely”

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Posted 2 years ago

“Doordash need to change their policy about deliveries after midnight. The Dasher shouldn't have to get out of their car and go inside anybody building after midnight. People should come to the car and get their order. Doordash needs to protect their drivers and stop allowing the customers to give them bad rating.”

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Posted 2 years ago

“Ordered, received advice from DoorDash that the restaurant was closed and that they could supply similar food from a different restaurant. We are friends with the owner of our selected restaurant so we called him and the restaurant was open. DoorDash said they had a photo of it closed but when asked for it they could not send it as its encrypted (???). I catted to 3 or 4 DoorDash guys on line but could not get 2 storeys to match so obviously just telling me lies as they were when they said the restaurant was closed when it was not. Never order from DoorDash, go with Uber.”

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Posted 2 years ago

“Haven’t used DoorDash for almost 2 years! An all of the sudden they started charging me for subscriptions! People look out to your credit card! It’s a SCAM!”

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Posted 2 years ago

“Worst people to order from and work for they are complete rip off artists. Good job door dash”

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Posted 2 years ago

“Terrible. More like DoorTrash. Scammers, liars and snakes. They owe me $20.”

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Posted 2 years ago

“I did not receive my order from the Dasher. The dasher didn't even try and coordinate a pick-up spot with me after they couldn't find the apartment. They either gave my order to someone else or kept it for themselves. I couldn't even make a formal compliant on the dasher. Doordash needs to do a better job of keeping dasher accountable.”

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Posted 2 years ago

“Just had the worst experience with them! Picked up my order and they had it for 35 minutes. I live 10 minutes from the restaurant. The dasher wouldn't answer the phone or let me know what was going on.”

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Posted 2 years ago

DoorDash is rated 1.3 based on 24,683 reviews