DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,683 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My DoorDash does not care about their current needs anymore. Every time we order something is wrong every time we report the DoorDash they do their memory 60 they give you 10 back that’s unacceptable business practice. I will no longer be using their services which is a shame cause I order all my groceries and sometimes three times a day from DoorDash of thousands of dollars Service has gotten Horabale”

Helpful Report

Posted 2 years ago

“Loop you in with several other orders and food is soggy and melted by the time you receive it! I didn’t save anytime and will now go get food myself. Overpriced added fees for low quality service. No longer using”

Helpful Report

Posted 2 years ago

“I placed a order it got cancelled I reached out to the help desk. They said they don't refund any orders that got cancelled. So my order was cancelled no product and they refused to give me my money back. In my opinion they are thieves”

Helpful Report

Posted 2 years ago

“there was literal hair in my chips & a cut in the bag. when asked for a refund the dasher support told me no & that the system wont allow it, but there was a humans hair in there that couldve got me sick.”

Helpful Report

Posted 2 years ago

“I purchased a year prescription from DoorDash $89 starting in December through December From Walmart, I noticed on my bill every month starting in December $9.99 plus tax. Beware you’ll be double charged. I quit DoorDash.”

Helpful Report

Posted 2 years ago

“As a dasher's driver I can say if your a dasher and you make it to the platinum dasher stauts that doordash will actively sabotage you. Multiple days with only 1 or 2 orders after reaching platinum levels. So just be ready for some jerkoff BS after you get platinum. Plus their dasher support can barely be understood and lack the ability to resolve any complex issues. Enjoy.”

Helpful Report

Posted 2 years ago

“Had food stolen and they gave me refund. Thieves suck. Doordash does not.”

Helpful Report

Posted 2 years ago

“Forgot drink. Blamed me. Sent picture of receipt. They said to call support. I had tipped 25%! They couldn’t even check to see if they had all the order for a 25% tip. Very Disappointing.”

Helpful Report

Posted 2 years ago

“4 orders this week that they have messed up. I don't know what kind of idiots you're hiring. But they can't read addresses correctly. It's ridiculous.”

Helpful Report

Posted 2 years ago

“Doordash will allow shoppers to buyer incorrect items and they will not give refunds. Beware! just because a company is known does not mean that they will not commit fraud. Do not use this service.”

Helpful Report

Posted 2 years ago

“DoorDash deliverer left the food in front of our garage when we requested it to be left at the front door. Who would be so dumb as to do that?!!! Use your common sense that the good Lord gave you!!! The front door is just next to the garage via a short pathway. Moreover the container looked like it had been opened. Reported this to DoorDash and the restaurant. This person should be fired!”

Helpful Report

Posted 2 years ago

“I received someone else’s order and they automatically refused to give me a refund even though I showed them the receipt and order, honestly 1/5 stars, because they refused to give me my money back I’m never ordering from them again, deleting my account with them right now.”

Helpful Report

Posted 2 years ago

“Door dash is a complete joke do not use them when orders are screwed up they won’t refund the money there so called stupid ass policy says they won’t! We had an $88 dollar order and the hole thing was wrong they refunded $8 and said that’s it! Everyone should delete door dash hopefully they go out of business!”

Helpful Report

Posted 2 years ago

“I'm so thankful for doordash my toodler has been in a mood everytime we leave the house today twice she lost it the hole time we were out today so I decided to order skip the dishes McDonald's happy meal easy I'm tired it's to hot out so skip the dishes wouldn't accept my bank card I tryed 5 times them wrote to them then thought of doordash and you guys were less then half hour bless you people”

Helpful Report

Posted 2 years ago

“I placed an order through door dash and only received half of my order. I called the driver and was told that she could not see what my order was and had no idea what she was picking up for delivery. I call the store and was told to call door dash customer service and they only wanted to refund me 40% of my total that did not paid for the missing items from my order. I should receive the total amount of the missing items as well as the delivery fee and half of the tip i gave. This is not the first time i have not received my full order from door dash. If this is how you run your company, you are doing a very bad job of it. Not making sure that your delivery person knows exactly what they are picking up for delivery. I will never order thought door dash again and I will be stopping payment on my credit card.”

Helpful Report

Posted 2 years ago

“If I could give mine is one or no star, I would’ve trust me. My experience was so horrible with this Customer Service , whose representing DoorDash, He didn’t help me solve my issue nor he was professional about it, and he just disconnect on me without really supporting me or hearing me out!!!! What’s happening to our world?!! His name was: Christopher Aris”

Helpful Report

Posted 2 years ago

“So here I am again waiting for my dash pass to expire. Seems like ever since I have signed up for dash pass the service has gotten worse. The chat consistently cut you off and says there's been no response when you are actively typing. Now to the order. I order a 5 piece chicken dinner meal with BBQ sauce, n apple pie and a gallon drink. I got 3 pieces of chicken, no BBQ sauce, no apple pie and a large drink. I complaint to customer service they offered me a credit of 5 dollars when this was almost 30 dollars. And a credit only. This is ridiculous. Not to mention that I the other was late after trying to reach the driver only for them not to respond.”

Helpful Report

Posted 2 years ago

“I never received my food, the dasher sent a picture of where they delivered and it was not my house. I was told I did not qualify for a refund. So I had to pay for food I did not receive. Absolutely got ripped off. Will never use Door Dash again.”

Helpful Report

Posted 2 years ago

“Doordash has terrible management, treats their employees horribly, and could care less about the struggles employees have to face when coming across terrible customers. 1-proposing a dash of $4.75 for over 13 miles is crazy and unacceptable to even send out to dashers to complete-- how are dashes supposed to make money?? 2- dashers are NOT a catering company-- expecting us to carry 6 drinks and 6 entrees is crazy, and for minimal mone 3- doordash takes advantage of their older employees and gives them trash orders so their acceptance rates plummet + cant schedule orders in advance 4- with business principals like this, I hope doordash goes out of business ASAP-- currently waiting for a better delivery platform that treats their employees with respect and cares as much about employees as they do customers.”

Helpful Report

Posted 2 years ago

“Ever since door dash allowed drivers to pick up multiple orders door dash sucks. I’m not paying $3 extra to have an order come directly to me. DoorDash already charges more for every single item you order then you’d pay ordering directly from the place. Paying service fees delivery charge AND a tip. I ordered ice cream from dash mart bc dash mart is supposed to be really quick always has been under 20 minutes since it’s right by my house but today the driver took TWO other deliveries after picking up my ice cream and one of the deliveries he said had a mistake making the order take over 45 minutes to get to me. This is about half a dozen times I’ve had an issue since they added this feature. I will no longer be ordering from door dash. Ordering through slice or right from the restaurant is better”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,683 reviews