DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,493 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 5th March 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only gave one star because I could leave it at zero. Not like this is going to make a difference but door dash has gone to the lowest of the lows with who they allow to work and drive for them. It's only people with nothing better to do so they can get tipped regardless of how they handle your food.. I had a driver bring me a delivery of over $100.00 worth of food and half the order was missing and the other half was smashed and spilled all over the bag.. when I demanded a refund the lady I spoke to said they would give me the full refund but only gave me 20.00. when I called to argue with them all they did u as given me the run around. Don't bother spending your hard earned money on this app.. cut the middle man and got pick up you own food or make sure the restaurant does direct deliveries because you will only be disappointed ordering with door dash”

Helpful Report

Posted 1 year ago

“Ordered groceries for dinner with a 32 minute delivery time. That extended to 1 hr. Then I received a message that they had an issue checking out. They assigned it to another driver after 75 minutes with an estimate delivery 2 hours after expected. They refused to cancel and refund. So I was charged a $$ penalty for cancellation and a credit for future purchase. I have canceled my dash pass and they still won’t refund.”

Helpful Report

Posted 1 year ago

“I’m finding out about door dash more and more items missing dashers won’t go back and make right when reporting to Dd there sure to take off next order but don’t I’m going to start ordering from grub hub c if there’s r better truck driver u often”

Helpful Report

Posted 1 year ago

“I order frequently and usually have no issues with my orders. If an item is missed or not in stock, I am refunded the money right away. Recently, they had a promotion available when I went to create my next order, up to a $20 value. I left my cart sit over night and the next day when I went to place it, the promo just was gone.. disappeared! It was a Father's day promotion and Father's Day still hadn't happened yet so I would have thought it would still be there the next day to apply to the order. I brought it to customer service's attention who are the least bit of helpful and they needed a screenshot as proof of the promotion, which I didn't have. In the end, they ended up saying the promotion had reached its max limit and they were unable to compensate me for it.. I placed the order without the promotion. The next day, I go back onto the Doordash app and the promotion was there again!! I definitely feel that I got intentionally scammed out of a promotion just from leaving the items in my cart sit too long. Be careful if you are not planning to place your order right away and take screenshots when you are applying the promo at the time in case it just vanishes like it did for me and you miss out on savings for no apparent reason!”

Helpful Report

Posted 1 year ago

“Ordered some food never received it and they kept on saying they have no drivers been waiting for three hours. They said Drivers available And they had to cancel my order and they never gave me my money back”

Helpful Report

Posted 1 year ago

“i ordered my food at 6:32 am it’s currently 3:20 pm and still not here. after i added my card it kept charging and charging my card and emptied my bank account. i do not recommend .”

Helpful Report

Posted 1 year ago

“had a terrible time talking with 800 number and it's going to take 10 days to get my money back from a cancelled order. that the store cancelled! They were very rude and would not help me in any way. plus.. always takes like an hour to get food and is always cold.”

Helpful Report

Posted 1 year ago

“They don’t have a refund policy. If your order ends up going to the wrong location for pickup, your money is gone . Can’t wait to delete my account.”

Helpful Report

Posted 1 year ago

“I will never use door dash again. I canceled an order well before they would even start to make it and I was only refunded 28 dollars from a 100 dollar order. Basically they stole my money.”

Helpful Report

Posted 1 year ago

“I have a few bad experiences and DoorDash simply does nothing. I feel they should hold the restaurants and drivers responsible if we as paying customers don’t receive what we are paying for. I will be using another company like Uber eats & will NOT use DoorDash again.I encourage others to do the same….then maybe things will change.”

Helpful Report

Posted 1 year ago

“Today is Fathers Day. I ordered $50 of food and had it allegedly delivered only to have the dasher “Briana” place the food on my porch then take it with her. This is stealing. I called the representative only to be hung up on once ( I was not rude at all ) then the other representative told me nothing could be done because they were issuing a refund ( in 3-5 business days ) and never even gave me the option of a replacement order on such and important day. I have had minor issues with DoorDash but today literally took the cake. And they stood by the thief with no supervisor support available. I may be nobody in this corporation but a customer but we live in a sad world when this behavior is acceptable and customer support only supports their thieving employees.”

Helpful Report

Posted 1 year ago

“Horrible business that has non English speaking drivers who have no idea how to use the app. They consistently deliver items to the wrong place with the wrong items and often never deliver at all. This is a horrible business.”

Helpful Report

Posted 1 year ago

“I ordered 54 dollars worth of food and did not receive any of my food I received a omelet I didn’t even order and was allergic too and when I requested a refund they denied it I called to solve it and they only gave me 17 dollars of credit off of a 54 dollar order. 17 dollars and 54 dollars is a big difference for food I never received.”

Helpful Report

Posted 1 year ago

“Have been in contact with Doordash trying to get a refund for an order that was cancelled by Doordash themselves. The initial sale/transaction was nearly a month ago. Have had to start a Visa transaction dispute via my bank for an order that I never received, paid for, Doordash themselves cancelled and they refuse to refund. I would advise to use UberEats. Less likely to have a problem, and when you do, they actually process a refund. Poor customer service and flat out lying about processing said refund”

Helpful Report

Posted 1 year ago

“I made an order with DoorDash and was told that my food will be almost an hour before it arrived. Once I received my food it was obvious that my food had been sitting up forever. My food was ICE COLD. Not warm at all!!! Was cold like it had been in the refrigerator. I called and talked to someone and they told me that my refund will only be $3.00 after I paid almost 17.00 for my food. They were concerned at all. I will NEVER USE them again. They are a ripoff and they steal your money and give you poor quality service”

Helpful Report

Posted 1 year ago

“Lol scammers. 100$ order got stolen they will not do anything after a month. I have video evidence. I don't have time to keep calling these dumbs.”

Helpful Report

Posted 1 year ago

“DoorDash doesn’t have the proper menu for the restaurants! Therefore you get charged extra for things that are already included in the menu of the restaurant And when you try to contact them, they are absolutely no help whatsoever! Useless company if you can avoid them, don’t use them!”

Helpful Report

Posted 1 year ago

“Doordash didn't make me happy or the restaurant did not make me happy I ordered three things and and the restaurant gave them the wrong address so it looked like somebody else was getting my food free I reordered and the second time the restaurant gave doordash the wrong address I just happened to talk to the driver and gave her the right address when she delivered the order on my table outside the door was my other order they had just left it outside in hot sun so I was angry at both of them the restaurant and doordash first of all you don't leave the order outside you give it to the people who ordered it just didn't make any sense to me I will not use either one of them ever again”

Helpful Report

Posted 1 year ago

“Poor customer service, orders constantly wrong, cold or soggy. Drivers are apparently unable to read the instructions because it always gets delivered to the wrong house even though I have a BRIGHT BLUE MAILBOX that is in the instructions. Door dash will no longer refund me for the orders being wrong or delivered to the wrong house because I have complained so many times. It’s not my fault you can’t do your job properly! I’d rather walk 50 miles to get food before I pay them another penny!”

Helpful Report

Posted 1 year ago

“2 nights in a row the drivers either delivered to the wrong apartment or failed to come into the apartment complex and left our order somewhere near the rental office. Drivers have options getting into the complex. Call us; call us on the call box; or follow someone in. This is a busy complex and you don’t have to wait 2 minutes before someone is coming in thru the gate. As a driver you have one job. How hard can it be!?”

Helpful Report

Posted 1 year ago

DoorDash is rated 1.3 based on 24,493 reviews