DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,685 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 24,685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 5 star review on 30th June 2026

2315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trash. The dasher told me I was being difficult when I asked for an eta. This company is complete trash”

Helpful Report

Posted 2 years ago

“I've never had such a bad experience with any of these types of companies until I used doordash I had ordered two coffees and an English muffin which cost me about $25 the driver delivered it to the wrong apartment and when I tried to get a refund because I never got my order about a month ago I still have not received my refund they are not willing to compensate!!”

Helpful Report

Posted 2 years ago

“New to DoorDash. Had location services on. Traveled to LA. Open DoorDash and assumed the app would pin my location appropriately. So just search the area for food. Ordered $55 worth of food. Then when it was delivered driver calls and asks where I was. Told him LA Sheraton hotel by airport. He says he is in downtown Seattle. Door dash refused to give me credit or a refund. Not sure how it was my fault for the app not pinning my location correctly. On top of it all, the Seattle location has no association with me or my life.”

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Posted 2 years ago

“they charged me wothout even making an order”

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Posted 2 years ago

“I sent a door dash gift card to a friend who was ill so he could order food. I made a mistake, one number wrong when typing the phone number. The card was never claimed and door dash will not fix the mistake. I called customer service, but because the order number on my receipt did not have enough digits, they said there was nothing they could do. So I am out money and my friend was unable to order some food.”

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Posted 2 years ago

“My dasher "said he delivered my order personally" he did NOT! I ALSO WENT OUTSIDE AND "HE SPED OFF". WTF an I tipping for?? DoordashloslunasSucks!!!”

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Posted 2 years ago

“Premium prices for food and fees to boot. Add tip, and it's gets pricey. That being said, I expect food to arrive fresh. 2 out of 3 orders have resulted in a driver never picking the food up and having a different driver get reassigned. Food was ice cold. Called customer service and when I asked for a refund, Doordash hung up on me. Very unprofessional at every level.”

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Posted 2 years ago

“Door dash is modern day slavery! No doubt! Or at worst pimps!”

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Posted 2 years ago

“Es una gran mentira, no crean. Nada de lo que dicen , el promedio de ganancia en Phoenix, mi experiencia es de $8 por hora, aparte de eso debes de pagar gasolina, más gastos de mantenimiento, se imaginan.”

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Posted 2 years ago

“I didn't receive a ll of my order and when I requested a refund it was denied”

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Posted 2 years ago

“Door dash driver picked up food and kept it, stole it. Neither Ihop or door dash will refund money. Will never order delivery again through them! A warning to you....”

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Posted 2 years ago

“MY DASHER WAS AWESOME AND SUPER NICE(: and it was easy”

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Posted 2 years ago

“I purchased a few things from Vons through DoorDash. I got the receipt from the dasher and a receipt emailed from DoorDash. They were completely different in price. Nearly $30 difference. I complained about it and was told that the price would drop off in 3 days. Come to find out that they changed me the higher price. I think they are just a complete joke now. Out to ripoff the consumer. I will never use them again. Not to mention I put instructions on how to enter our gated community and the dasher calls me to buzz him in. Rudely might I add. This company needs to revaluate their business or they will be looking at a lawsuit.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would! DoorDash is a HORRIBLE HORRIBLE TRASHY MONEY HUNGRY SERVICE! They don’t care about their customers only their merchants as long as they get their cut. They won’t give your money back for wrong orders no matter the amount! I will NEVER use this service again. I hope they go bankrupt!”

Helpful Report

Posted 2 years ago

“I placed an order the dasher went the opposite direction of my location I called and text no response she sat for 10mins bringing my drop off time later than expected I chatted with an agent named Fadrous whom was very very rude and denied my refund how this agent handled the situation DoorDash needs to reevaluate who represents there business”

Helpful Report

Posted 2 years ago

“I ordered a pizza from Johnny Gios & as I placed the order I realised I put in the wrong address. Within 1 second I went into the app the cancel the order so I could correct the address. The app offered me a refund of $3!!!! This is pure robbery. I contacted the restaurant to make sure they didn’t make the pizza and see if they could cancel the order from their end however they couldn’t. I message support for assistance and they concluded I did t qualify for a refund. I will never use this shocking platform again and recommend avoiding it at all costs!”

Helpful Report

Posted 2 years ago

“Horrible experience!!! I ordered 8 items, was charged nearly $200, and received only 1 item after double the stated delivery time! When I called the restaurant, they stated that they had double-checked the order with Door Dash, due to the large number of ordered items, and Door Dash told them to only send 1 order. After 2 hours on the phone, and after speaking to 4 different Door Dash reps, they refunded only $54. The family members who were expecting meals had time constraints due to travel plans, and they were unable to eat before leaving. I still have not received my refund—the last call I made reported a 3 hour wait time. Door Dash has my money, and I do not have the food and the service that I paid for. They deserve 0 stars.”

Helpful Report

Posted 2 years ago

“This is the worst I've ever seen or been treated by dash. I'm owed money so they ask me to accept the credit I did but it never loaded.so since then I've tried trying twice to explain in the chat but both times they just ended the chat. This is poor customer service stop ripping people off to earn your money especially a mother with kids.”

Helpful Report

Posted 2 years ago

“I ordered food from the Taco Bell app and the doordasher Kim gave up on finding my place and hit delivered. I called Taco bell and they said since THEIR app was a 3rd party and that they couldn't do anything about it and to call doordash. I called doordash and they told me to go f myself too even tho it was one of their doordashers who didn't give me the order I paid for. I'm out of $35 and food.”

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Posted 2 years ago

“If I could give negative stsrs I would, I don’t understand why anybody contracts with this company for delivery. Regardless if it’s food or flowers. My orders have consistently been stolen, reported delivered snapped a pic of another house. And never received it. I was just recently in the hospital and my mil. Ordered me some flowers and 2 days later after she paid extra for priority delivery, DoorDash was calling me to ask more details of where I was. I. Informed them I was at home no longer at the hospital since I had been discharged. Had they done there job correctly. I would have received them while I was still. At the hospital for 4 days fighting for my life. Fine people make mistakes but after i informed the dasher if this what did they do just left the expensive beautiful flowers on the floor outside of the hospital as if any patient could get to them. I’m sure they took the picture, marked them as delivered and took off with the flowers I don’t believe they didn’t . They are thrives they need to a better job of getting these delivery driver never had this issue with Uber. I’ve had stolen sandwiches, chicken, groceries, my kid has been left without his food because of the carelessness of this company z. No refund will make up for thrives we still need our order. Someone please buy them out or. Just close your doors. Let someone honest take your place. I’m going as far as not to order from pls Ed thst use your company for any deliveries. Ducks for you bc If there’s 1 many will follow suit. If they can do it to 1 person they clearly don’t care. Haven’t changed one. Thing in 6 months. You will make not one single dollar more off me and my family. Period. Everyone I referred will see themselves out.”

Helpful Report

Posted 2 years ago

DoorDash is rated 1.3 based on 24,685 reviews